Mountainside Fitness

Brylie S. 

on Yelp

5 years ago

Fully support this gym. They've always keep it clean and stocked with sanitizer and wipes. Every time I go I see multiple employees cleaning the equipment following the cdc guidelines. I use this gym to help cope with my anxiety and I couldn't be happier. You will be happy joining this gym!! 

Steve C. 

on Yelp

5 years ago

I've been going to mountainside fitness for ~ 4 years, but with the recent covid-19 pandemic and the situation where I have an auto-immune system disease it makes me susceptible to the virus, My doctor does not want me to go to the club during this time. I thought OK I will just cancel my membership and Mountainside would prorate my annual fee. And to make matters worse they want me to go in person to cancel. I paid 874 dollars for the annual fee and figured they would owe me ~6 months. Their response was that they do not gi... read more

Aaron D. 

on Yelp

5 years ago

DO NOT SIGN UP FOR THIS GYM!! I had called the weekend before I was supposed to be charged again to cancel my account. The person I spoke to stated that due to covid I wasn't going to be charged for the month of June. So, I decided to keep my account on the off chance things got better covid wise and I felt comfortable using the gym again. Well, I looked at my bank account the following week and I did end up getting charged. I called in asking fora refund explaining what happened and they refused. If that wasn't frustrating... read more

Michael G. 

on Yelp

5 years ago

I froze my account last month (May) due to covid 19. Amidst all of the pandemic, I still do not feel safe to go to the gym. I get a bill for June today (June 3rd) on the first day of the billing period. I immediately called to see if I could just get a refund for this month and freeze it instead. They were so rigid about me getting a refund for the month, saying "you must have done it before the billing period, there is absolutely nothing we can do for you," which is nonsense. I sense money hunger; they are just looking to t... read more

Dibya W. 

on Yelp

5 years ago

These are money hungry people who are there to loot you. I became a member on March 13 and paid for a month to month fee. Then following the pandemic they shit down on March 19. When they reopened on late May, I called them and asked to freeze my account for another month and the guy over the phone said he did so for me. I didn't get any confirmation so I reached out again after a few days and this time they say I need to come in person. I asked if I can get a prorated refund since I was member for only one week and then all... read more

Jenny B. 

on Yelp

5 years ago

I'm really disappointed in Mountainside Fitness. I'm disgusted about how they are prioritizing money over health during this COVID-19 crisis. I have asthma so the last place I want to be during a global pandemic is amongst other people and public places. In order to cancel my membership, they are demanding that I either go in-person to a location (which creates a risk that I can be infected) or wait in line at the post office to send a certified letter stating my cancellation, again risking my health. It's like they literall... read more

Paul R. 

on Yelp

5 years ago

I caught one of the trainers stealing money out of my wallet,I left behind their desk.When I told management,they told me to never bring my wallet to the gym. 

Phil L. 

on Yelp

5 years ago

I have been working out at gyms for over 30 years and I have never been to a better one than Mountainside Fitness. They keep it clean and orderly everyday, but especially now with the coronavirus pandemic. While other gyms have closed, Mountainside has full time crews constantly cleaning equipment and keeping it tidy. This is much appreciated since exercise and staying healthy is extremely important at this time. While I have been mostly shuttered in, working out is the only thing that keeps me sane. I don't know where I wou... read more

DW S. 

on Yelp

5 years ago

UNBELIEVABLY they refused to "pause" my membership over the phone and insisted that it was company "policy" to force me to go into their location DURING the quarantine of the pandemic Cononavirus! When I went in they'll only pause it for 30 days max and then force you to come back in if you want it frozen for another 30 days. Why a gym I'd even still open right now, let alone counting on people to be too afraid to have to go in personally, just so they can keep collecting dues is almost criminal in my opinion! This local AZ ... read more