Mutual of Omaha Mortgage

Business response:

I'm delighted to hear that you're satisfied with the service provided during your recent refinance, Jacob. Your satisfaction is my top priority, so it means a lot to me to know that you're happy with the outcome. I'm grateful for the positive feedback and the 5-star rating. Know that I'm always here for your future mortgage needs. Thank you for choosing Mutual of Omaha Mortgage. It was a pleasure to work with you. Jake Longhta 

Business response:

Hey Jordan, I'm really appreciative of your kind review and thrilled to know that my team and I were able to assist in a timely manner. It's rewarding to hear that you're pleased with the rate we were able to secure for you. It was a pleasure working with you. Thanks again! 

Business response:

Thank you for the positive feedback, Nathaniel. I'm pleased to hear your experience with Mutual of Omaha Mortgage was satisfactory and that you were happy with the rate and expedited close. I always strive to provide the best service to my clients, and your rating of 4.50 out of 5 stars motivates me to continue improving. Looking forward to serving your future mortgage needs. 

Business response:

I'm glad to hear that you found my responses timely and helpful, Weldon! It was truly a pleasure to guide you through your process with Mutual of Omaha Mortgage. I'm always here to ensure that your questions are answered and that everything is clear to you, even if it means explaining a few times. Thank you for your 5-star review. It means a lot! 

Business response:

I'm thrilled to know that you found our communication and the terms of the refinance satisfactory, Samuel. Your positive feedback motivates me to keep providing a high-quality and tailored service to wonderful clients like you. Thank you for choosing Mutual of Omaha Mortgage and for the stellar 5-star rating. Should you have any other mortgage-related requirements in the future, feel free to reach out. 

Business response:

I'm glad to hear that you found our interactions to be friendly and informative, Mark. Your feedback is greatly appreciated and plays an integral part in our ongoing improvement. It's always great to know when a client is satisfied with the service they received at Mutual of Omaha Mortgage. Thanks for the 4.16 star rating! 

Business response:

I'm glad to hear that you had a positive experience with my customer service, Justin. It's my goal at Mutual of Omaha Mortgage to make sure every customer feels valued and taken care of. Your 5-star review makes me confident that I'm achieving that aim. Looking forward to assisting you with any future mortgage needs! - Steve Johnson 

Business response:

I appreciate your kind review, Joshua. Your feedback is valuable to us. I'm glad to hear that you found my service prompt and attentive. I apologize if the processing and underwriting team did not meet your expectations. We strive for excellence across all our teams at Mutual of Omaha Mortgage, and your feedback will be forwarded for improvement. Thank you for taking the time to share your experience. 

Business response:

Thank you, Michelle, for your fantastic review! I'm thrilled to hear that the refinancing process was straightforward and stress-free for you. That's always our aim here at Mutual of Omaha Mortgage. Your remarks about our communication and responsiveness mean a lot to my team and me. We truly enjoyed working with you and are always here to help should you have any future questions. Thanks again for choosing us! - Jim Simpson