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Nationwide
- Finance
- Columbus, OH
About this business
Location details
1 Nationwide Plz, 1st Floor, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Finally ditched Nationwide due to their dishonest billing practices. I've always paid premiums in full, but Nationwide plays tricks to get you to pay $5 installment fee. First, they don't send a bill until the payment is overdue. Then they will subtract the $5 fee first on a FULL PAYMENT, and call it a partial payment. I've asked them to waive the $5 fee as they could clearly see I paid in full and on time, but they won't do it. So Nationwide can keep my $5 and lose my business. I refuse to do business with a dishonest and d... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
After submitting my claim, they said they would be back with me on the following Friday, about 2-3 days later. I did not hear back until a week and a half later, after asking my claims coordinator to please tell the loss adjuster to call me. I called multiple multiple times and left voicemails, and was completely ignored. When I finally got my proposed settlement, it was less than what should have been the value of my car, and had been calculated with cars that had an outrageous number of miles and lesser trim packages. When... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
I have repeatedly asked the sales department for this company to take me off of their call list, but they continue to call. When I ask the representatives to take me off their call list, which they are required by federal law to do, they hang up on me before I can complete the request. The most recent instance of this is on 8.16.2019. I have repeatedly requested to be removed from their call list, both to live representatives who hang up on me and by choosing the "be removed" option from their automated choices, and I am als... read more
Business response:
Thank you for bringing this matter to our attention. We have provided you with direct contact information if you would like further assistance.
I've been submitting on the same pet claim since October of 2018, it's now August of 2019. Every time I submit something, I never hear anything from them. So I wait a month, then wait an hour on hold and they tell me I'm either missing something from the vet, which I'm not, or they didn't receive the upload from their so-called app. At this point they have 5 years worth of documents on my dog and are still saying they haven't received enough information. Today I called and waited 45 minutes only to be told that I should emai... read more
Business response:
Thank you for reaching out to us to advise of your concerns. We have provided you with specific contact information to further assist with this matter.
We filed a claim with nationwide. Was a hassle to get a hold of our case specialist. Then the claim was denied based on fraudulent documentation from the policy holder. This is not a professional company. Be aware, they are misleading and when you request documents the agent was very vague.
I'd give 0 but they make you put at least one. Strongly recommend that you don't get dog insurance through them. I keep submitting claims and they keep rejecting them saying they are illegible, its been months now. Also, my dog has been a member for years but he just became a senior and they went from 600 a year for premium to 1300 for the same services and claim its just natural price increases. Basically they are only willing to insure young healthy dogs and once they might actually have issues they yank up the price until... read more
They are not a good insurance (Auto) company to deal with. Very sketchy And VERY UNPROFESSIONAL from the claims adjuster to the supervisor. I was in a car accident a month ago there was a issue with my car that was resolved but when it was resolved they no longer want any parts of it, called them several times left several voice mails no answer or call backs. A waste of time and money.
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
Terrible business practices - They will payout to other insurance companies even if you were not at fault and the kicker is they won't even tell you they did so. 3-4yrs later you will find out and then your premium will sky rocket with any other company you try to go with. They will tell you that they don't have to let you know if they payout for a claim. Do yourself a favor and read all the details. After 15yrs of loyalty to a company they really don't care and just want to save their ass and take the easy road.
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
Nationwide has been my insurance provider on my condominium for the last three years. This year, they decided to hike my insurance premium by 10% year over year. After hours on hold trying to speak with the team and resolve this discrepancy, the employees told me there was nothing I could do to change this. I decided not to renew my policy and will be taking my business elsewhere. Since that time, I have been receiving emails regarding other policies that are not mine. Nationwide is sharing other customers sensitive informat... read more
Business response:
We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns.
Frequently asked questions about Nationwide
How is Nationwide rated?
Nationwide has a 1.2 star rating with 586 reviews.
When is Nationwide open?
Nationwide is closed now. It will open at 9:00 a.m.