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Nationwide Energy Partners
- Home Services
- Columbus, OH
About this business
Nationwide Energy Partners, NEP, is an innovative energy solutions company that partners with property owners to provide a higher level of detail and control over their electricity and/or water usage. NEP has proudly been serving multifamily property owners, managers, developers and their residents with innovative energy management solutions since 1999. Based in Columbus, Ohio, NEP partners with communities and the local host utilities to individually meter and accurately measure commodity consumption within each apartment ... read more
Location details
230 West St, Ste 150, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely disgusting business practices. My building switched from AEP to NEP and the rates have skyrocketed. On top of that, NEP also charges a $10 "customer charge" each month AND a transaction fee to pay your bill by credit card. As if that wasn't enough, my building has had frequent power outages since switching to NEP that last for hours at a time. NEP provides no updates on these outages aside from listing limited information on their website. When I called to report the latest outage, the customer service rep attempt... read more
This company is definitely over charging , the cost is not what's being used- there is no way that I go from paying 130 a month to almost $300. The worst thing about it is the leasing company dose not allow for the tenants to decide a different provider. NATIONWIDE ENERGY PARTNERS is the worst!!!!!!
Nationwide Energy Partners is inhumane and unethical. I reached out to make a payment arrangement with the promise pay off my account balance in 5 days. My case was escalated to a supervisor, and I was instructed that I would receive a call with 24-48 hours . I did not receive the call, so I called again. The agent escalated the case again. I explain that I have a 2 month and a 2 year old child, and that going without electricity would be devastating. They cut off my electricity anyways. I called again, and they said “no” ag... read more
Completely unreliable service. They will cut power to your entire neighborhood on a 90 degree day. They will cut your power at 2 am on a clear crisp 50 degree night. You get hung up on multiple times before anyone will answer your call - and good luck calling after 6 pm. If you do get ahold of someone, they are absolutely useless and tell you it should be back on within 4 hours. The website will say there's no outages when there are hours-long outages. They overcharge you. There's no rhyme or reason for the way this company ... read more
This company charges extreme amounts each month for electricity. There is no way a 2 bedroom apartment is 300 dollars a month for electric. And they are weaseling their way into more apartment complexes. When prices are at their highest for everything NEP is charging most people in my complex 400 a month for electric. Since when has electricity ever been that high. Its disgusting. My wife and I are trying our best to get away from NEP for good so we do not have to deal with the gouging anymore.
Ridiculous charges even when I had plastic on windows and sliding door. Kept heat to 66 and AC to 77 and bills were still so high. And mine always showed way above use for electric compared to others but it was just me and I was gone 7-7 for work. I keep lights off and dont do that much laundry and a shower a day. Cannot for the life of me figure out this scam.
Not even worth 1 star. NEP is absolutely ridiculous and is a complete scam. What's great about these insanely marked up bills is even with (2) power outages in the month of February; one being about 2.5 hrs and the other pretty close to 5 hours - my **** won't be any less and reflect the significant lower usage. They are not a utility. They do not supply electricity. They are just submetering and marking up the cost because they can. Because the great ************* allows it. Do not move into any community that uses NEP unde... read more
Business response:
Nationwide Energy Partners ("NEP") genuinely values and appreciates resident feedback. Thank you, ****, for the opportunity to respond to your concerns. First, NEP is a legitimate, trusted business providing valuable services to both our clients and the communities we serve and to suggest otherwise is simply untrue. As your community's agent, NEP does not "**** up" bills. For all residents at the communities we serve, the electric charge shown on the monthly statement is calculated by taking the amount of electricity used in... read more
The worst we being charged for utilities for months we don't Even live their anymore no way could we use utilities when we're not living their. Stay away from this company nationwide should be sued a million times till they stop this fraud bs
Nationwide energy partners is a horrible company. It seems like theyre not even governed under the same codes and policies as Aep. On two occasions my electricity was cut off in error. The first time this happened I called customer service and this issue was fixed within a matter of an hour each or two. The second time this happened was on November 17, 2021 I called **************** around 6 oclock and spoke with a customer service agent. I checked on a payment that was made by community action she verified the payment which... read more
Frequently asked questions about Nationwide Energy Partners
How is Nationwide Energy Partners rated?
Nationwide Energy Partners has a 3.9 star rating with 1,223 reviews.
When is Nationwide Energy Partners open?
Nationwide Energy Partners is open now. It will close at 6:00 p.m.