Nationwide Energy Partners

kelvin s 

on BBB

a year ago

this is a scam their non-professional and a liars any gouging with the billing we can fall in my case you dont rent at an apartment complex don’t lease at ******** **** ******in Euclid, Ohio to 5400 Euclid Ave.* 

Jewel H 

on BBB

2 years ago

I personally had no problems with the company except when I paid off an outstanding balance they told me that they would remove it off my credit report. I paid the bill on 05/13/2022, and it's still on my credit report stating unpaid. I need this took off my credit report. Thanks, 

Vada N 

on BBB

2 years ago

Horrible business!!!! $200+ for electricity for a 1 bedroom townhouse. I live alone and work Monday - Friday. I feel this business is borderline robbery.* 

Karla M 

on BBB

2 years ago

Absolutely horrible company. Our complex uses this company for water. We had set it on auto pay and it didn’t even work, left us with a giant bill. We set up a payment plan that was again not enabled, added even more to the bill. We received a eviction threat from our complex stating that we had 10 days to resolved after ANOTHER FAILED PAYMENT PLAN. Their autopay never works and now it’s causing issues. All our other utilities are on auto pay and have had zero issues except for this horrible company. Their payment systems ar... read more

Nunya B 

on BBB

2 years ago

Absolutely disgusting business practices. My building switched from AEP to NEP and the rates have skyrocketed. On top of that, NEP also charges a $10 "customer charge" each month AND a transaction fee to pay your bill by credit card. As if that wasn't enough, my building has had frequent power outages since switching to NEP that last for hours at a time. NEP provides no updates on these outages aside from listing limited information on their website. When I called to report the latest outage, the customer service rep attempt... read more

Monice M 

on BBB

2 years ago

This company is definitely over charging , the cost is not what's being used- there is no way that I go from paying 130 a month to almost $300. The worst thing about it is the leasing company dose not allow for the tenants to decide a different provider. NATIONWIDE ENERGY PARTNERS is the worst!!!!!! 

Ashley D 

on BBB

2 years ago

Nationwide Energy Partners is inhumane and unethical. I reached out to make a payment arrangement with the promise pay off my account balance in 5 days. My case was escalated to a supervisor, and I was instructed that I would receive a call with 24-48 hours . I did not receive the call, so I called again. The agent escalated the case again. I explain that I have a 2 month and a 2 year old child, and that going without electricity would be devastating. They cut off my electricity anyways. I called again, and they said “no” ag... read more

Lauren T 

on BBB

2 years ago

Completely unreliable service. They will cut power to your entire neighborhood on a 90 degree day. They will cut your power at 2 am on a clear crisp 50 degree night. You get hung up on multiple times before anyone will answer your call - and good luck calling after 6 pm. If you do get ahold of someone, they are absolutely useless and tell you it should be back on within 4 hours. The website will say there's no outages when there are hours-long outages. They overcharge you. There's no rhyme or reason for the way this company ... read more

Simone P 

on BBB

2 years ago

This company charges extreme amounts each month for electricity. There is no way a 2 bedroom apartment is 300 dollars a month for electric. And they are weaseling their way into more apartment complexes. When prices are at their highest for everything NEP is charging most people in my complex 400 a month for electric. Since when has electricity ever been that high. Its disgusting. My wife and I are trying our best to get away from NEP for good so we do not have to deal with the gouging anymore.