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11 Daniel Rd, Fairfield, NJ, 07004, United States
Get directionsThey were hired over two weeks ago and they haven't come out to do the job. Called them yesterday to cancel the service. Was told the would come out today 8/15/19. If they don't come today I will cancel the service
We have wooden gutters. When we booked Ned Stevens for a gutter cleaning we thought we would also get a written comment as to any future work that might be needed. Repairs, etc. we never received one. I called customer service and was told we did not receive one since they do not repair wooden gutters. That should be disclosed on their website.
Business response:
Michael please contact nedcust@nedstevens.com so a manager can follow up with you regarding this review. - Shane McDonough
We hired them, however they stated they could not do the work do to type of home. We are a simple colonial structure. Not sure how they are the market leader...?
They came unannounced. Was same day I had contractor come to stain outside deck. Told gutter cleaners to stop since they couldn?t get deck wet. Went into house to call gutter contractor, he said no problem tell them to come back another day. By time I went back outside they had continued to clean gutters and gotten deck wet. Called back office and his response was ?maybe it will dry in time, what do you want me to do? . I expect workers to stop when I tell them to, they did not. Therefore I can not recommend this company eve... read more
Business response:
Kirby, please contact nedcust@nedstevens.com so a manager can follow up with you regarding this review. - Shane McDonough
The workers started to use water hose to clean out gutters and leaves and dirt started falling on my deck furniture. They should have moved furniture or asked me to move it before the dirt started falling on my deck furniture, which I finally moved and then had to clean after they left.
Business response:
Mark, please contact nedcust@nedstevens.com so a manager can follow up with you regarding this.
Could not complete a cleaning job on a standard 2 family.
Business response:
Ed please contact nedcust@nedstevens.com so a manager can follow up with you.
Cleaned gutters by blowing and flushing - resulting is debris falling to ground and then being blown around instead of being collected.
Business response:
Jacob, please contact nedcust@nedstevens.com so a manager can follow up with you regarding this.
The workers did not speak English well and it was difficult communicating with them plus their estimate on my gutter protection was way off.
Business response:
Robert please contact our office to discuss this review.
Nice people on the phone but I was told that they would clean-up afterwards . They just blew the debris from the gutters away from my home and in the middle of my from and back yards .. I had company over that day and I didnt need the company to see the debris around so I had to take the time to clean-up the area . Home Advisor did back these guys soundly , so your call , just wanted to share my experience .
Business response:
Larry please contact nedcust@nedstevens.com so a manager can follow up with you here.
Ned Stevens Gutter Cleaning has a 4.4 star rating with 7,335 reviews.
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