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Ned Stevens Gutter Cleaning
- Gutter Services
- Fairfield, NJ
About this business
Location details
11 Daniel Rd, Fairfield, NJ, 07004, United States
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Per their notice, provider could not complete the job due to safety concerns.
Did not do job as requested and as promised by them.
Business response:
Henry, please contact our office so a manager can follow up with your regarding this review.
They would not give me a set time for my appointment. After waiting 10 days and three phone calls, they show up and did the work. Spent one hour on site, left without talking to me but did leave a door tag saying they had found an issue and needed to call the 800 number find out what it was. After 10 minutes on hold found I had a leaky gutter and my gutters needed to be adjusted or replaced. I received this --great-- customer service and ONLY had to pay $300. Wow.On the upside, the gutters are very clean.
Business response:
Rodney, please contact our office so a manager can follow up with you regarding this review.
When I called into Ned Stevens Gutter Cleaning, I was very clear we had gutter covers. When I hired them, they immediately charged my credit card without having had the work done. I asked for an appointment and they said no one needed to be home and they would be at our house within the next week and a half. I called at the end of that period and the truck showed up the next day. When they showed up, they said they could not complete the work because it was not on the work order that we had gutter covers. He said he would le... read more
Business response:
Daniel, please contact nedcust@nedstevens.com so a manager can follow up with you regarding this review. Every screen/guard system is different and in many cases we can work around different systems. We fully guarantee our work and when the crew arrived they determined that in order to perform the service properly the screens would need to be removed. Please contact us so we can follow up with you regarding this.
when they got here they told me they had to remove the screens from the gutters for an additional 75 $ Ii should have said no but i said yes but i didnt realize they were NOT going to put them back . They did do a great job but I dont know if i would hire Ned Stevens again
-Half the job completed. They promised to clean gutters and nail downspouts to wall but cleaned only gutters and left -Dirt was left on property -No one came to inspect after I called to complain Do not fall for this one.
Business response:
AJ, please contact nedcust@nedstevens.com so a manager can follow up with you. We guarantee all of our work and would be happy to send a supervisor to your home.
I wish there is a negative number that I can use to rate this company. They were very enthusiastic when giving the quote. However, they came and claimed my house was too high for them. They should have asked more questions, so they are clear if they have limitations or do their own research. As a result, my gutter cleaning was delayed and their customer service person was not apologetic. I was disappointed.
Business response:
Hao, we are sorry if we upset you. Safety is our number one priority such that we are willing to suffer negative reviews to keep our men safe. Any crew is allowed to walk away from a job where they feel there is a safety issue. At that point, we have our Quality Control Manager review the job, looking at photos of the house and/or on-line images of the house. Here, our Quality Control Manager deemed this house too unsafe for us to perform the work. We are sorry you are upset, but safety is one area where we don't compromise.
!st customer rep wanted to charge me in order for me to know when the technician was coming to my home. I told her I wanted to be there when they arrived. When technicians arriver, they did not tell me they were at my home, not did they inform when they left. They did to explain anything to me nor tell me what problem was found. When I called the office, the 2nd customer rep was very rude and unprofessional with me. I asked for a written report; she proceeded to give me information by phone. She also accused me of not wantin... read more
Business response:
Brenda, please contact nedcust@nedstevens.com so a manager can follow up with you regarding this review.
They ran my credit card for $194 on a Friday and said someone would be out either Saturday, Monday, or Tuesday. Fast forward an entire week, no one came or called. I called them the next Saturday asking when someone would come out and they said in the next few days. They came on Monday, 10 days after I was originally charged. I have a few suggestions: 1. Dont charge your customers until after the work is completed and your customer is satisfied with your service. 2. If you absolutely cannot wait to charge your customers bef... read more
Business response:
Andy, please contact our office at nedcust@nedstevens.com so a manager can follow up with you regarding this review.
Frequently asked questions about Ned Stevens Gutter Cleaning
How is Ned Stevens Gutter Cleaning rated?
Ned Stevens Gutter Cleaning has a 4.4 star rating with 7,338 reviews.
When is Ned Stevens Gutter Cleaning open?
Ned Stevens Gutter Cleaning is open now. It is open 24/7.