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Ned Stevens Gutter Cleaning
- Gutter Services
- Fairfield, NJ
About this business
Location details
11 Daniel Rd, Fairfield, NJ, 07004, United States
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Terrible at scheduling the appointment and working with you if you want to be there for the cleaning. The two guys they sent to do the work were polite and accommodating; it's just their business model is all about cranking out the work and not really about the customer.
There is no scheduled time for the work to be done. They said they would be out within a week in which they were. The gutter stayed secure for a day. The roof did not leak before they started but it leaked when they were finished
Business response:
Richard, please contact nedcust@nedstevens.com so a manager can follow up with you.
They do not remove screens for window cleaning. They just brush over the screen. They never told me this over the phone. Also customer service is very poor. The first date they were scheduled they never showed up. I called that afternoon and was told they did not have a record of my service. Waited another week for the next appt and they never showed up and never called. Finally on the third appt they arrived. Crew barely spoke English.
Business response:
Marcus, please contact nedcust@nedstevens.com so a manager can follow up with you.
There seemed to be a lot of confusion about what work was to be done even after I carefully explained the job to the person. I specifically asked them to repair my downspouts, which they didn't do. They just cleaned them. When I called back, they said the repair would require a second job, which I reluctantly approved. But the repair job was pretty shoddy overall and I wished I had done it myself. Two other issues I had were that they did not clean up the work site after they were done, leaving a garbage bag in our driv... read more
Business response:
Cyrus, please contact nedcust@nedstevens.com so a manager can follow up with you.
Cleaned gutters only nominally. Cleaned surrounding area insufficiently. I spoke to them both about area clean-up. Answer: No problem, boss. The two seemed to be in rush to leave.
Business response:
Jerry, all of our work is fully guaranteed, if you feel there was any issues with the cleaning, we would be happy to send a crew back out to you at no additional charge. Please contact nedcust@nedstevens.com so a manager can follow up with you.
I hired this company to clean my gutters back on 6-24-18. They gave me a window of 10 days to do job. They have never shown. I have called twice and was informed I was still on list and that they had equipment problems so were a little behind. They would only book job if I gave Credit card over phone. It�s been 18 days and still no show. Not happy.
Not sure if my gutters are really that bad, but seems like the central call center that all calls go to are on a full throttle sell sell sell mode.
Business response:
Narayan, please email nedcust@nedstevens.com so a manager can follow up with you, We have been in business for over 50 years now, we guarantee all of our work. When the crew goes out to a cleaning they do a full clean flush and inspection of the entire system. Installation work is a very small part of our business and we only report back issues we find. We would be happy to have a QC manager out to your home to inspect the system as well.
Constantly trying to sell services that I don't need or want. Tried to convince me one gutter needed replacement. During a heavy rain, it functioned perfectly. I stopped using another company years ago for these same reasons and won't use this company again either.
Business response:
Tom, please send an email to nedcust@nedstevens.com so a manager can follow up with you about this. All of our work is guaranteed and we would be happy to send a QC manager to inspect the findings from the gutter cleaning job.
They required me to pay in advance of their gutter cleaning for a whole year. Then they never showed up after waiting 3 weeks from the date I signed up for their annual plan. They will not set a date for the service which was frustrating as well. Their price for 4 gutter cleanings a year was fair but everything else was negative.
Business response:
Our manager will follow up with you about this review.
Frequently asked questions about Ned Stevens Gutter Cleaning
How is Ned Stevens Gutter Cleaning rated?
Ned Stevens Gutter Cleaning has a 4.4 star rating with 7,505 reviews.
When is Ned Stevens Gutter Cleaning open?
Ned Stevens Gutter Cleaning is open now. It is open 24/7.