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Nissan of Athens
- Car Dealers
- Athens, GA
About this business
Location details
4735 Atlanta Highway, Bldg. C, Athens, GA, 30606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 5:00 p.m. |
"Service " 4 hours for service. Was not informed. I didn't want to sit in a closed environment for an extended period pandemic at age 75.
Business response:
Hello, I am concerned to learn about your disappointment regarding the time it took to complete your service. Please feel free to reach out to me so that we can address these concerns. I look forward to connecting with you. Best, Melissa Laboy Owner Loyalty Manager 706-410-9244
"I was contacted by Nissan telling me I had been selected..." I was contacted by Nissan telling me I had been selected for $10 oil change. Scheduled for 5/23. Got there and I wasn’t scheduled. So I had to pay more. Somebody dropped the ball.
"I would rather not give reviews." I receive multiple requests for reviews daily. I don't have time to complete most of the requested reviews. Please do not send me requests for reviews. Please do not call me for a review. Thank you
Business response:
Hi Angela, Thank you for your overall positive review. I would appreciate the opportunity to connect with you directly about any concerns you might have. Please feel free to reach out to me at any time. Best, Melissa Laboy Owner Loyalty Manager 706-410-9244
"The service department is the only reason I come back...." The service department is the only reason I come back. Your service department employees are great. I will never buy a car from this dealership again!!!!!!
"Don't go here!" My 80 year old parents recently purchased a Nissan Rogue from Nissan of Athens and have been lied to, and had their veracity called into question, so many times during this experience that they told me that they will never return. I personally experienced just a small portion of this myself this afternoon.
Business response:
Steve, I am troubled to learn of your disappointment with any customer service that has left you with a negative impression. Please know I take your comments seriously and would like to connect with you to best resolve your concerns. Please contact me when you are free. Thank you. Best, Melissa Laboy Owner Loyalty Manager 706-410-9244
"You should be ashamed! " My daughter had her car towed in because it stalled on her way home from work. She’s a 20 year old college student with parents that live four and seven hours away. They told us she needed a $4000 transmission. Feeling a little skeptical because of lack of communication of how they came to this conclusion, she picked it up for a second opinion. Immediately she noticed her AC isn’t working. I called, text, and emailed the service department and still haven’t received a response! Not to mention all th... read more
Business response:
Jennifer, I extend my regrets to learn you had any trouble contacting us for your concerns. Your feedback is important to us and I would appreciate the opportunity to connect with you about any service recommendations you felt did not meet your expectations. Please reach out to me directly at your earliest convenience to share more about your concerns for your daughter's vehicle. Best, Melissa Laboy Owner Loyalty Manager 706-410-9244
"You should be ashamed! " My daughter had her car towed in because it stalled on her way home from work. She’s a 20 year old college student with parents that live four and seven hours away. They told us she needed a $4000 transmission. Feeling a little skeptical because of lack of communication of how they came to this conclusion, she picked it up for a second opinion. Immediately she noticed her AC isn’t working. I called, text, and emailed the service department and still haven’t received a response! Not to mention all th... read more
Business response:
Jennifer, I extend my regrets to learn you had any trouble contacting us for your concerns. Your feedback is important to us and I would appreciate the opportunity to connect with you about any service recommendations you felt did not meet your expectations. Please reach out to me directly at your earliest convenience to share more about your concerns for your daughter's vehicle. Best, Melissa Laboy Owner Loyalty Manager 706-410-9244
"Absolute disaster with service department." 2014 Nissan Juke, bought here and regularly serviced here. Nine days after $497.52 service and assurance that car was in great shape, it had a catastrophic engine failure and threw a rod. The car was deemed junk. This is nearly unheard of these days. Dealership gave no explanation and offered my wife nothing in return, even though she had loyally supported this service department for years with thousands of dollars. Service Manager and Customer Loyalty Manager both promised return... read more
"Dissatisfied Customer" Be very wary of these folks, especially women. Service Advisors will take advantage of uninformed customers and try to upsell them on unnecessary maintenance items. My wife was recently charged $130+ for a brake fluid flush. The Service Advisor did not ask for her approval to do the service. Service Advisor authorized the brake system flush on his own and added it to her invoice. She didn't question the service charge and paid it without giving approval. Do the research on brake fluid flush. This is s... read more
Business response:
Hello, I am troubled to learn that your wife's experience with our team caused you any distrust in our dealership. I would appreciate hearing more details so I may address the situation, and hope you consider reaching out to me. Rest assured that we value integrity with each customer interaction, and I certainly hope to address your concerns at your earliest convenience. Thank you for your time and feedback. Best regards, Melissa Laboy Owner Loyalty Manager 706-410-9244
Frequently asked questions about Nissan of Athens
How is Nissan of Athens rated?
Nissan of Athens has a 4.5 star rating with 8,690 reviews.
When is Nissan of Athens open?
Nissan of Athens is open now. It will close at 7:00 p.m.