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Nissan of Athens
- Car Dealers
- Athens, GA
About this business
Location details
4735 Atlanta Highway, Bldg. C, Athens, GA, 30606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 5:00 p.m. |
"Absolute disaster with service department." 2014 Nissan Juke, bought here and regularly serviced here. Nine days after $497.52 service and assurance that car was in great shape, it had a catastrophic engine failure and threw a rod. The car was deemed junk. This is nearly unheard of these days. Dealership gave no explanation and offered my wife nothing in return, even though she had loyally supported this service department for years with thousands of dollars. Service Manager and Customer Loyalty Manager both promised return... read more
"Dissatisfied Customer" Be very wary of these folks, especially women. Service Advisors will take advantage of uninformed customers and try to upsell them on unnecessary maintenance items. My wife was recently charged $130+ for a brake fluid flush. The Service Advisor did not ask for her approval to do the service. Service Advisor authorized the brake system flush on his own and added it to her invoice. She didn't question the service charge and paid it without giving approval. Do the research on brake fluid flush. This is s... read more
Business response:
Hello, I am troubled to learn that your wife's experience with our team caused you any distrust in our dealership. I would appreciate hearing more details so I may address the situation, and hope you consider reaching out to me. Rest assured that we value integrity with each customer interaction, and I certainly hope to address your concerns at your earliest convenience. Thank you for your time and feedback. Best regards, Melissa Laboy Owner Loyalty Manager 706-410-9244
"Not friendly/ didn't explain my car service." I stood there for at 5 min before anyone greeted me. I was tild she would help me. When they check me out i jad to ask what was going on with my car. Instead of them helping me i was given a paper not really understand it. Not sure if i will return.
Business response:
Hello, Thank you for your feedback. I am concerned that you were disappointed by your service experience with us. I would like to reach out to you and discuss your concerns. Please give me a call when you have the time. I hope to hear from you soon. Best regards, Melissa Laboy Owner Loyalty Manager 706-410-9244
"Oil change, tire rotation and coolant drainage" It took entirely too long to complete I was there for three and a half hours. And the price was extremely high compared to other places.
Business response:
Hello, I express my regrets to see you felt disappointed the oil change, tire rotation and coolant drainage services for your vehicle took longer than expected. Please know your feedback is important to me, and I would appreciate the opportunity to connect with you to review your concerns. When you are available, please send me your best contact details. Thank you so much for your time. Best, Melissa Laboy Owner Loyalty Manager 706-410-9244
"Transmission" This was the third time i brought my nissan verisa to the dealership to replace or repair the transmission.not happy at all with this car and know im stuck with this car!!60.000 miles only 2015😱.
Business response:
Hello, Thank you for bringing this situation to my attention. I am troubled to learn of your disappointment with any services that did not exceed your expectations. Your satisfaction is important to us and I would like to speak with you to best resolve your concerns. Will you please contact me when you are free? Thank you. Best, Melissa Laboy Owner Loyalty Manager 706-410-9244
"Horrible Experience" Contacted them back in November about a warranty issue with the paint. Never heard back, contacted them in December they said they were still waiting to hear from nissan. Now it is the end of January took car in for an oil change and was told oh yea accidents happen this isn’t covered but we will put you in a new car. Might I add the car only has 18,000 miles and 2 years old. Took it to a very reputable body repair shop who has been in business for years and he said it definitely is something that was i... read more
"Long Wait" Estimate was 1 1/5 to 2 hour wait. Got there around 9. At 11:30, still waiting. I checked on my vehicle and my paperwork was in a stack of other paperwork. Not sure how long my paperwork had been just lying there. Wondering how much longer it would have been if I had not checked on status myself. I believe Tim was my service rep, but I never had any interaction with him. Another service guy checked me in and out. Invoice said my truck would be washed—it wasn’t. I know you’re busy, but it always seems like the wai... read more
"Just a poorly run facility" I purchased a car on line. Price wonderful Car wonderful. People are not organized in anyway. I’m a former Dealer Principal I speak with words that should carry weight. Store poorly organized, poorly run.
"Service took way too long" I had the first appointment of the day for an oil change and a tire rotation. I was ten minutes early, waiting outside the service center doors. As soon as the overhead door opened, I pulled my car in. Two hours later, I was still sitting in the waiting room with no communication from any of the service folks. When I finally went out to ask for an update, the attendant reacted surprised, as if he thought I should have been done and out of there by now. When I was finally able to get my car and lea... read more
Frequently asked questions about Nissan of Athens
How is Nissan of Athens rated?
Nissan of Athens has a 4.5 star rating with 8,509 reviews.
When is Nissan of Athens open?
Nissan of Athens is open now. It will close at 7:00 p.m.