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Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
After 30 years of driving Nissans I am done. Two lousy service customer experiences in a row at this dealership is enough to sour me on the Nissan brand. It is very much becoming a "down market" experience at Nissan oy McKinney (and now, they charge a sur-charge to use credit card...3%. Incredible from a brand like Nissan). Not sure what is going on...change of management? For the past seven years it has been a good, customer friendly place. Mike R. my long time service partner remains great. Mike just can't transcend all th... read more
Business response:
We appreciate your feedback, and we're sorry to hear about your negative experience. However, your review lacks specific details about the issues you encountered, making it challenging for us to address your concerns effectively. To assist us in better understanding your situation and to address your concerns appropriately, we kindly request that you provide more details about your experience. This will enable us to investigate the matter thoroughly and take the necessary steps to improve our services and ensure that such is... read more
Went in for oil change and tire rotation at 9:00 am and was able to leave after 1:30 pm. Not my best experience, and I won't be going back there for service in the future!!
Business response:
We apologize for the long wait time you experienced for your service appointment. We understand that your time is valuable, and we strive to provide efficient and timely service to all our customers. We apologize for any inconvenience caused and assure you that we are continuously working to improve our processes and reduce wait times. We appreciate your patience and understanding. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.
I was very dissatisfied with both Nissan customer service and the warranty! One of the front drivers side sensors was malfunctioning. The cloudy picture taken by the shop showed some pings in the sensor, which are present in the other sensors, all of which work just fine. I was told it was not covered due to "impact damage". If the sensors are that sensitive, it sounds more like a Nissan quality issue. I love the Armada, but will go back to Toyota for the warranty coverage they offer.
Business response:
We're genuinely sorry to hear about the issues you've encountered with your vehicle. We understand how frustrating it can be when unexpected problems arise. Regarding the concerns you've mentioned, we've thoroughly reviewed your vehicle's warranty and unfortunately, these specific issues fall outside the scope of the warranty coverage. We understand that this can be disappointing, but warranty coverage typically applies to specific components and types of damage, and it can have limitations. Our team is here to help you addr... read more
Car broke down a week after buying a car here. Told me theres nothing they could do even tho I paid for a year warranty. Terrible experience do not go here.
Business response:
We are truly sorry to hear about the unexpected issue you experienced with your vehicle shortly after purchase. We understand how frustrating and concerning this must have been for you, and we sincerely apologize for any inconvenience. When unexpected issues arise, our goal is to assist our customers to the best of our abilities. We regret that in this case, we were unable to provide a solution. Please know that our service and sales teams are always available to support you, and we appreciate your understanding of the situa... read more
The salesman Jacob was so focused on selling me a car, that he was pressing me to get in any car. He wasnt trying to help me find a car that would be a good fit for me. It took a full day for them to get the car ready for me to take home. When I picked the car up, it was dirty inside. When I purchase my next car it will not be with Nissan of McKinney.
Business response:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We hope you are willing to give us another chance. Please reach out to Edwin Alvarado at (214) 390-5370 so we can work towards a resolution.
Unable to service vehicle as it was a GMC car that I purchased used from Nissan. After spending 5 1/2 hours in waiting room. Vehicle estimate for repairs of $770 for fixing valve cover and leaking pvc fixed at another location for $49 parts and $100 service . Took 30 minutes to install. $330 to fix air pressure sensor. Bought 4 GMC parts for $69 and $28 for Discount tires to install and pressure sensor works.
Business response:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Would not recommend stopping there for any kind of service service manager along with their customer service crew don't know how to treat people they were so rude and racist.
Business response:
We are genuinely sorry to hear that you were unhappy with your customer service experience. Customer satisfaction is a top priority for us, and we apologize for any inconvenience or frustration you may have experienced. We take your feedback seriously and are committed to improving our customer service. We would greatly appreciate it if you could provide more specific details about your experience or any particular issues you encountered. This information will help us identify areas where we can enhance our service and provi... read more
1) Service desk member did not even note down my odometer number correctly. 2) Bought a gas cap from them and they installed it. It always shows maintenance required regarding the gas cap. When I visit them to check, they say that diagnostics should be done for $189 and they never fixed it. 3) Billing dept tried to overprice my service which is different from their online rate, instore rate. 4) When I asked them to apply my service points for the price they said their systems are down 5) Overall I am unsatisfied with their s... read more
Business response:
We're truly sorry to hear about your negative experience. Our team aims to provide the best service possible, and it's disappointing to learn that we fell short of your expectations. We take your feedback seriously and will use it as an opportunity to improve our services. If you'd be willing to share more details about your experience, we'd greatly appreciate the opportunity to address your concerns directly and work towards a resolution. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney... read more
Bait and switch. Provided one price to fix tire pressure system, when I returned a few weeks later Nissan decided that other items needed to be replaced at double the initial charge. What started out as a $180 repair quickly escalated well north of $500. If that would have been the initial estimate, I never would have had the repair done as it was a convenience repair, not necessary.
Business response:
We apologize that our pricing did not meet your expectations. We understand that pricing is an important aspect of your experience, and we strive to offer competitive and fair rates. If you have specific feedback or would like to discuss your concerns further, please feel free to contact our team. We value your input and would appreciate the opportunity to address any issues you may have encountered.
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.3 star rating with 11,721 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is open now. It will close at 9:00 p.m.