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Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
They charge way too much for services They charge extra for using credit card ( illegal in CA) the sales person quoted me a lower price than what was charged They are constantly trying to upsell and tell you that you need (expensive) service before you need it It used to not be as bad Now, it’s expensive, dishonest and horrible
Business response:
Hello, thank you for taking the time to speak with your Advisor to clarify the concerns you stated on this review. If you have any questions or further concerns, we are happy to help. Kind Regards, Elizabeth Reyes Customer Relations Manager
I needed to get my oil changed and wanted to verify why the check engine light came on. I manually read the codes from the ECU. I told the service person that I wanted graphical output from the diagnostic equipment as proof of the problem. No proof was provided. I suspect that no diagnostics were performed and that the service department parroted back what I already found. I was told that both catalytic converters were bad. The ECU only noted a problem with one bank. I already struggled with your service department; now, I h... read more
Business response:
Hello Milwa04, we set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We understand that having to perform automotive repairs can be costly but necessary to keep your vehicle in the best shape. I did speak with the Advisor you listed on this review, and although he could not recall your name, he did recall your service visit. As I was unable to find you in our system due to the username on your review, I am going based on the information provided by your Advi... read more
The 3% credit card surcharge is ridiculous since you do not accept checks or debit cards. Who is carrying $1000+ in cash for repairs? No one.
Business response:
Hello, thank you for taking the time to share your feedback. It is important to clarify that the surcharge on credit card payments is a store policy to help us manage the costs associated with processing credit card transactions. These fees are imposed by credit card companies and are unfortunately beyond our control. We would like to clarify that we do take debit cards, and there is no charge associated with that, so as long as you are entering your PIN at the time of transaction. We apologize for any misunderstandings. Tha... read more
Not writing down customers' concerns on document. Stating work was done, like tire rotation, when it wasn't completed. Tires are marked that is the evidence. Not following customers requests. Misinformation when car was bought as in tire rack included but wasn't on car. Being giving a different vehicle than the one that was test driven with a defect hatchback. Arguments about warning light coming on instead of explaining it and showing it. It was not a pleasant experience. It was very stressful. I will not go back to the Tor... read more
Business response:
Hello, we are disappointed to hear that your experience was not a positive one. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to further discuss your concerns. If you are willing, please contact us at 310-536-4000 x2249 or email me at ereyes@ntnissan.com. Kind Regards, Elizabeth Reyes Customer Relations Manager
Terrible communication coupled by awful customer service. Long wait times even with a supposed "reservation ".
Business response:
Hello, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (310) 536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager
Les dije que mi unido de mi carro no funciona y no lo arreglan bien sigue igual
Business response:
Hola Israel, estamos decepcionados de saber que aun esta experimentando problemas y nos gustaria tener la oportunidad de discutirlo mas a fondo. No pudimos encontrarlo en nuestra base de datos con el nombre de usuario en la resena, por favor, comuniquese con nuestro gerente de servicio a la brevedad posible. Atentamente, Elizabeth Reyes Gerente de Relaciones al Cliente
Some people in there are rude and lack empathy. No clear explanation on why issue happened
Business response:
Hello, it is disappointing for us to hear that your experience was anything less than great. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Nissan Of Torrance (310) 536-4000
I waited over 3 hours for an oil change and the service advisor forgot to mention the 3% surcharge for using your card to pay until the very end.
Business response:
Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager
Charged me nearly 3000$ for repairs and said my car’s overheating issue was fixed. Car overheated within a couple weeks so returned to the maintenance department and was told that I had a blown gasket and needed a new engine. Then when I complained about being misled about previous repairs and that I should have been informed of the blown gasket from the start, I was given the run around. Management suggested I use my car as a trade in on a new car from their dealership, adding insult to injury. I told the manager of the ser... read more
Business response:
Hello Kristopher, we regret to hear that your experience with us was not a more positive one. Our technician did run a diagnostic test and determined a thermostat was needed, please keep in mind that your vehicle was in need of extensive work outside of your initial concern. We replaced the thermostat with your approval and the vehicle was operating as intended after repairs, so we delivered the vehicle. As per your Advisor, your vehicle was brought back a 2nd time shortly after the thermostat repair, the technician was then... read more
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.