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North
- Financial Services
- Troy, MI
About this business
Location details
250 Stephenson Highway, Troy, MI, 48083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the most dishonest company I have ever had the misfortune to deal with. DO NOT DO BUSINESS WITH THESE PEOPLE.I was misled by the representative who said I would have no processing fee or monthly fees for a trial period of 30 days. They have been charging us $36.49/month. When we noticed illegal charges, I contacted my representative. It was over a few months ago and the issue was not corrected. I was told they would issue a refund, but it never happened. Moreover, I had two transactions and they put my funds on HOLD ... read more
Business response:
Apologies for any inconvenience. Please reach out to our customer service team at 866.485.8999 or email us at custservice@north.com to discuss your concerns further. Thanks, North Customer Care Team
Been trying to resolve an issue for 3 months. I've emailed multiple people and rarely get a response and when I do, it's to let me know someone else is dealing with it. You're on your own with these people
Business response:
Hi *****, We're truly sorry to hear about your experience and want to thank you for bringing this to our attention. We’d like the opportunity to review your account in detail and work toward a resolution. Please contact our Customer Service team directly at 866.485.8999 or email us at custservice@north.com with your business name and contact information so we can escalate this matter appropriately. Best, North Team
Wow. I have the same bad review as everybody else. No surprise. A bad smell is gonna create tbe same reaction from everyone. 1) Paymentshub aka North Bancard is a corrupt and deceptive. Their sales rep lied to me and said they charge 1.5% plus 30 cents per transaction. After I signed up with thek and checked my bank statements, they ended up charging me 11% ELEVEN PERCENT for credit card transaction fees!! Their customer service does nothing other than apologize and say 'I understand your frustration sir.' They should seriou... read more
Business response:
Hello, We're truly sorry to hear about your experience and want to thank you for bringing this to our attention. We’d like the opportunity to review your account in detail and work toward a resolution. Please contact our Customer Service team directly at 866.485.8999 or email us at custservice@north.com with your business name and contact information so we can escalate this matter appropriately. Best, North Team
If I could, I would give 0 starts. I was mislead by the representative who said I would have no processing fees, they would be charged to a credit card holder.. There was supposed to be no fees on debit card transactions. They have been charging me around 3.8% on debit card transactions. When I noticed illegal charges, I contacted my representative. It was over a month ago and the issue was not corrected.I was told that everything was fine. I had an over the phone meeting scheduled with a supervisor twice, they never called.... read more
Business response:
Hi ****, We're truly sorry to hear about your experience and want to thank you for bringing this to our attention. We’d like the opportunity to review your account in detail and work toward a resolution. Please contact our Customer Service team directly at 866.485.8999 or email us at custservice@north.com with your business name and contact information so we can escalate this matter appropriately. Best, North Team
Most incompetent business I've dealt with in my 35+ year career. Similar issues to previous complaint. We have ****** tied up for over one month due to in effective business practices and convoluted organization structure. No one has answers to anything and spans across multiple departments that do not communicate to one another. Not once has a single person from that company, who put payment process on hold from several departments, reach out to resolve the information. Everything is done through group emails and no one fol... read more
Business response:
Hello ******, We're truly sorry to hear about your experience and want to thank you for bringing this to our attention. We’d like the opportunity to review your account in detail and work toward a resolution. Please contact our Customer Service team directly at 866.485.8999 or email us at custservice@north.com with your business name and contact information so we can escalate this matter appropriately. Best, North Team
Our review details a highly negative experience with North American Bancard (NAB) and its associated platform, ****************************, from a small business called ******************. The company, "******************, implemented **** credit card processing service in early 2023 but rarely used it, with a notable recent transaction of $9,000 triggering significant issues. *** claimed the company exceeded a $1,000 high-purchase limit after it had previously approved an $1875 sale without objection in December of 2023. C... read more
This is the most dishonest company I have ever had the misfortune to have to deal with. When I went to close the account, a process that has thus taken me OVER 9 months. Every phone call I was required to jump thru a new hoop. Now 9 months later the equipment that was used and returned in Feb-Month one- they are trying to claim I never returned, even though I have forward the letter stating I returned it at least 2 times to them. DO NOT DO BUISNESS WITH THESE PEOPLE. They never returned phone calls, or followed up when they ... read more
Business response:
Hi *******, Thank you for sharing your experience. Your feedback is valuable to us, and we want to ensure we address your concerns promptly. We would like to investigate this matter further, so please contact our Customer Support Team by phone at ************, or email us at *************************************** Best regards, North Team
We changed our POS system on April/2018. When this happened, I called *** to cancel our merchant services account. They took my information over the phone and I thought that was it. In May/2024 we sold our restaurant. Our *** did a closing audit of our bank account and informed us that *** was still taking out their fees throughout this entire time. We are talking about thousands of dollars over this period. I called NAB and eventually ended up speaking with ******. She stated that *** did not receive an e-mail in 2018 notif... read more
Business response:
Hi ****, Thank you for sharing your concerns. We sincerely apologize for the frustration you've experienced regarding your account. We take such matters seriously and are committed to resolving them. Please reach out to our **************** Team by phone at ************, or email us at *************************************** so we can assist you further. Best regards, North Team
I signed a contract (3 years) and approximately a year into I went with a higher-end credit card machine on a trial basis since it had more options. The new machine was not working out so I went back to the original machine. I decided to cancel the contract and move on to GoDaddy due to a better machine/fees etc. However, NAB (specifically ************) started a new contract date with the machine I tried on a trial basis creating a higher cancellation fee. Secondly, ************ was quite rude and his speech was filled with... read more
Frequently asked questions about North
How is North rated?
North has a 3.3 star rating with 178 reviews.
When is North open?
North is closed now. It will open tomorrow at 9:00 a.m.