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North
- Financial Services
- Troy, MI
About this business
Location details
250 Stephenson Highway, Troy, MI, 48083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
****************. Made a sale, which seemed a little too good to be true. Called the *** and they said everything was good and the transaction was successful and nothing seemed off. A month later they pull $2,700 from my bank. I call and they say there was a charge back. Trying to dispute, and no one provides real answers, and they keep lying and twisting everything up. No protection for its customers and they deserve to have legal action taken against them. I will currently investigate to see what can be done, this company ... read more
ZERO STARS Incompetent, dishonest!!! Do not do business with this company.Our company closed our account with them. In order to close the account, we had to verify the account owner's information. The person who set up the account is a former office manager who hasn't worked for the company for at least 14 years. In order to change information to the actual owner of the company, they emailed us a form to fill out, we had to send them a letter on letterhead explaining the former account owner no longer worked for us and who t... read more
I would not recommend this company. There are excessive hidden fees charged every month and over time I have paid over thousands of dollars extra more than what was originally represented. My account was not cancelled when I requested so they charged me my annual and monthly fee and denied my refund because they failed to cancel my account. DO NOT USE THIS COMPANY. ****
I strongly caution any small business owner from using Merchant Awareness / National Bankcard / North (formerly North American Bancard) for credit card processing.They withheld my credit card sales revenue for over 45 days in violation of a contract promising next-day deposits and never notified me. I only discovered the issue after reviewing my bank statement. No alerts, no emails, no messages in the processor portal, and even during a sales call from their team, no one mentioned my account was flagged.When I contacted cust... read more
This is the most dishonest company I have ever had the misfortune to deal with. DO NOT DO BUSINESS WITH THESE PEOPLE.I was misled by the representative who said I would have no processing fee or monthly fees for a trial period of 30 days. They have been charging us $36.49/month. When we noticed illegal charges, I contacted my representative. It was over a few months ago and the issue was not corrected. I was told they would issue a refund, but it never happened. Moreover, I had two transactions and they put my funds on HOLD ... read more
Business response:
Apologies for any inconvenience. Please reach out to our customer service team at 866.485.8999 or email us at custservice@north.com to discuss your concerns further. Thanks, North Customer Care Team
Been trying to resolve an issue for 3 months. I've emailed multiple people and rarely get a response and when I do, it's to let me know someone else is dealing with it. You're on your own with these people
Business response:
Hi *****, We're truly sorry to hear about your experience and want to thank you for bringing this to our attention. We’d like the opportunity to review your account in detail and work toward a resolution. Please contact our Customer Service team directly at 866.485.8999 or email us at custservice@north.com with your business name and contact information so we can escalate this matter appropriately. Best, North Team
Wow. I have the same bad review as everybody else. No surprise. A bad smell is gonna create tbe same reaction from everyone. 1) Paymentshub aka North Bancard is a corrupt and deceptive. Their sales rep lied to me and said they charge 1.5% plus 30 cents per transaction. After I signed up with thek and checked my bank statements, they ended up charging me 11% ELEVEN PERCENT for credit card transaction fees!! Their customer service does nothing other than apologize and say 'I understand your frustration sir.' They should seriou... read more
Business response:
Hello, We're truly sorry to hear about your experience and want to thank you for bringing this to our attention. We’d like the opportunity to review your account in detail and work toward a resolution. Please contact our Customer Service team directly at 866.485.8999 or email us at custservice@north.com with your business name and contact information so we can escalate this matter appropriately. Best, North Team
If I could, I would give 0 starts. I was mislead by the representative who said I would have no processing fees, they would be charged to a credit card holder.. There was supposed to be no fees on debit card transactions. They have been charging me around 3.8% on debit card transactions. When I noticed illegal charges, I contacted my representative. It was over a month ago and the issue was not corrected.I was told that everything was fine. I had an over the phone meeting scheduled with a supervisor twice, they never called.... read more
Business response:
Hi ****, We're truly sorry to hear about your experience and want to thank you for bringing this to our attention. We’d like the opportunity to review your account in detail and work toward a resolution. Please contact our Customer Service team directly at 866.485.8999 or email us at custservice@north.com with your business name and contact information so we can escalate this matter appropriately. Best, North Team
Most incompetent business I've dealt with in my 35+ year career. Similar issues to previous complaint. We have ****** tied up for over one month due to in effective business practices and convoluted organization structure. No one has answers to anything and spans across multiple departments that do not communicate to one another. Not once has a single person from that company, who put payment process on hold from several departments, reach out to resolve the information. Everything is done through group emails and no one fol... read more
Business response:
Hello ******, We're truly sorry to hear about your experience and want to thank you for bringing this to our attention. We’d like the opportunity to review your account in detail and work toward a resolution. Please contact our Customer Service team directly at 866.485.8999 or email us at custservice@north.com with your business name and contact information so we can escalate this matter appropriately. Best, North Team
Frequently asked questions about North
How is North rated?
North has a 3.2 star rating with 182 reviews.
When is North open?
North is open now. It will close at 6:00 p.m.