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North
- Financial Services
- Troy, MI
About this business
Location details
250 Stephenson Highway, Troy, MI, 48083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had service with the company for a few years and am posting this just as a warning for any prospective customers. They have a sales person by the name *. **** (even after my terrible experience, I don't feel the need to tear him down)But he operates outside of recorded systems of email or phone to talk to customers in whatever way that he would like. This led to misinformation and being led to believe that another company would cost more than theirs after having been with them for 3 years and paying 4.5% for transaction fe... read more
This company is the absolute worst, total fraudsters. Their rates are misleading, and they hit you with bogus, hidden fees. Also, after I canceled my account with them, I received an email stating that unless I returned their outdated credit card processing terminal within 10 days and in "good working condition", I would be billed $1790. !!!! What absolute crooks. Stay far away from this compant.
****************. Made a sale, which seemed a little too good to be true. Called the *** and they said everything was good and the transaction was successful and nothing seemed off. A month later they pull $2,700 from my bank. I call and they say there was a charge back. Trying to dispute, and no one provides real answers, and they keep lying and twisting everything up. No protection for its customers and they deserve to have legal action taken against them. I will currently investigate to see what can be done, this company ... read more
ZERO STARS Incompetent, dishonest!!! Do not do business with this company.Our company closed our account with them. In order to close the account, we had to verify the account owner's information. The person who set up the account is a former office manager who hasn't worked for the company for at least 14 years. In order to change information to the actual owner of the company, they emailed us a form to fill out, we had to send them a letter on letterhead explaining the former account owner no longer worked for us and who t... read more
I would not recommend this company. There are excessive hidden fees charged every month and over time I have paid over thousands of dollars extra more than what was originally represented. My account was not cancelled when I requested so they charged me my annual and monthly fee and denied my refund because they failed to cancel my account. DO NOT USE THIS COMPANY. ****
I strongly caution any small business owner from using Merchant Awareness / National Bankcard / North (formerly North American Bancard) for credit card processing.They withheld my credit card sales revenue for over 45 days in violation of a contract promising next-day deposits and never notified me. I only discovered the issue after reviewing my bank statement. No alerts, no emails, no messages in the processor portal, and even during a sales call from their team, no one mentioned my account was flagged.When I contacted cust... read more
This is the most dishonest company I have ever had the misfortune to deal with. DO NOT DO BUSINESS WITH THESE PEOPLE.I was misled by the representative who said I would have no processing fee or monthly fees for a trial period of 30 days. They have been charging us $36.49/month. When we noticed illegal charges, I contacted my representative. It was over a few months ago and the issue was not corrected. I was told they would issue a refund, but it never happened. Moreover, I had two transactions and they put my funds on HOLD ... read more
Business response:
Apologies for any inconvenience. Please reach out to our customer service team at 866.485.8999 or email us at custservice@north.com to discuss your concerns further. Thanks, North Customer Care Team
Been trying to resolve an issue for 3 months. I've emailed multiple people and rarely get a response and when I do, it's to let me know someone else is dealing with it. You're on your own with these people
Business response:
Hi *****, We're truly sorry to hear about your experience and want to thank you for bringing this to our attention. We’d like the opportunity to review your account in detail and work toward a resolution. Please contact our Customer Service team directly at 866.485.8999 or email us at custservice@north.com with your business name and contact information so we can escalate this matter appropriately. Best, North Team
Wow. I have the same bad review as everybody else. No surprise. A bad smell is gonna create tbe same reaction from everyone. 1) Paymentshub aka North Bancard is a corrupt and deceptive. Their sales rep lied to me and said they charge 1.5% plus 30 cents per transaction. After I signed up with thek and checked my bank statements, they ended up charging me 11% ELEVEN PERCENT for credit card transaction fees!! Their customer service does nothing other than apologize and say 'I understand your frustration sir.' They should seriou... read more
Business response:
Hello, We're truly sorry to hear about your experience and want to thank you for bringing this to our attention. We’d like the opportunity to review your account in detail and work toward a resolution. Please contact our Customer Service team directly at 866.485.8999 or email us at custservice@north.com with your business name and contact information so we can escalate this matter appropriately. Best, North Team
Frequently asked questions about North
How is North rated?
North has a 3.2 star rating with 185 reviews.
When is North open?
North is closed now. It will open tomorrow at 9:00 a.m.