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North
- Financial Services
- Troy, MI
About this business
Location details
250 Stephenson Highway, Troy, MI, 48083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Signed up with Authorize.net in Feb 24 to get a payment processor in place for a newly formed LLC. As the business is new, we have not needed to process any transactions yet. We were using no physical equipment. Just online payment processing. Anyhow, In July i started noticing all of these emails about ACH holds and no account being located etc. I log into the account and my account info is all there. Also, I noticed there have been a series of Credits/Debits to my account that they cannot explain. When I call customer serv... read more
It is a crooked scheme. I stopped pmt on them and payed in full what I owed them. Called to cancel account , sent the equipment back and they refused to accept equipment. Now an receiving bill for 4 months Called to see what was going on and the lady hung up on me. Do not use this company. They add charges that you never heard of.
Business response:
Hi *******,We apologize for the issues you've experienced. Please contact us at ************** so we can properly close out based on the agreement. We're committed to addressing any misunderstandings and providing transparent service.Best,North American Bancard Team
This company charges you even when cancel, I had two different location using their card processor, we cancelled and returned terminals and still kept charging monthly and also charged thousands of dollars for the terminals even with proof of cancellation and returned items.
Business response:
Hi ******,Thank you for sharing your feedback with us. We're sorry to hear about your experience and want to make things right. Please reach out to our customer service team at ************ or email us at **************************************** so we can assist you further.Best regards,?North American Bancard Team
This company is awful! They are going out of business because good companies with fair fees are on the market now. I switched to square months ago and my staff forgot to cancel the account through ********************************************* bank card so tho they did nothing to receive my fees, and I was not under contract they continued to take fees out of my account. It was only caught when the account was closed due to a business structure change. I was contacted and had to pay further past due fees still for services I ... read more
Business response:
Hi ******,Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We take your concerns seriously and strive to improve our services continually.To address your issues, we would like to investigate this matter further. Please contact our customer support team at ************ or **************************************** so we can resolve your concerns promptly. We appreciate your long-term business with us and are committed to making this right.Sincerely,North American Bancard Team
Do not do business with this company. They will lock you into a contract that contradicts the terms they offer. Once you discover that their payment hardware and software is unreliable, they will charge you hundreds of dollars to terminate the account, claiming that the contract includes a hefty early termination fee on a years-long contract despite telling you in writing that there's no cancellation fee and that you are never locked into a contract.
Business response:
Hi *****,Thank you for bringing this to our attention. We apologize for any confusion or inconvenience you have experienced. Our goal is to ensure that all terms and conditions are clear and transparent. Please contact our customer support team at ************ or **************************************** so we can review your account and address your concerns directly. We appreciate your feedback to resolve this matter.Sincerely,North American Bancard Team
ABSOLUTE LIARS AND THIEVES...ENOUGH SAID. BEWARE DONT EVEN THINK ABOUT IT
Business response:
Hi ****,Thank you for your feedback. Please contact our customer support team at ************ or **************************************** so we can understand your concerns and work toward a resolution.Sincerely,North American Bancard Team
I have experience similar to all the reviews on this page! My merchant account was cancelled in October, with an email stating I would not be charged and it was not necessary to return the card reader. Feb 1, 2024 they took $109.00 from my account. I called them, and was told it was for the card reader. I advised I was told it was not necessary but I would be happy to return it. They told me it had to be returned within 10 days of account closure. I called my bank, ended up blocking them to keep them from taking more fees. A... read more
Business response:
Hi Deb,Thank you for your feedback. Please contact our customer support team at ************ or **************************************** so we can review your account details and address this matter.Sincerely,North American Bancard Team
These guys are awful. They have ZERO concern for me or my business. I have been with them for 15 years and am DONE. Steer clear.
Business response:
Hi ****,Thank you for sharing your experience. We want to make sure we address your concerns. Please contact our customer support team at ************ or **************************************** so we can assist you further.Sincerely,North American Bancard Team
They billed us beyond our cancellation date for months and now wont refund us the over billing.
Business response:
Hi *****,Thank you for bringing this to our attention. We apologize for any billing discrepancies you've experienced. Please contact our customer support team at ************ or **************************************** so we can review your ************************************** Team
Frequently asked questions about North
How is North rated?
North has a 3.3 star rating with 178 reviews.
When is North open?
North is closed now. It will open tomorrow at 9:00 a.m.