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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Way below acceptable outcome I don’t even how to start. I have had worked with them sporadically for about a year, and so far the service met my expectations. I had a great experience. However, this sadly is in the past. My most recent experience has been a nightmare. My car was damaged during the summer, and I entrusted them with my first and only vehicle so far. To begin with Tim Garza was always condescending towards my insurance. He said they were nothing more than incompetent people he always has issues with. He claim m... read more
Worst customer service ever The customer service here was one of the worst I had ever experienced. While trying to work on getting a good deal on my vehicle the Manager Luis Tojitto (I don’t know how to spell it) mentioned to me that if I didn’t take the offer they gave me after the 4th attempt that he did not want to do business with me because we kept going back and forth. It was rude and dispicable that a manager of any type of customer relations job or sales position would ever say that. I will never do business at NORTH... read more
They lied to me I bought a 2017 Toyota 86 from this dealership and the salesman promised me 3 years of complimentary oil changes. He said I could go to any Toyota dealer for the first 2 years and after I could only get My free oil changes at north park Toyota. It was a lie! After my second oil change they wanted to charge me $70! And I told the service guy that they had told me I had three years of free oil changes and he said that maybe they were in my coupon book which is located with the owners Manual. I checked but it on... read more
Excellent and friendly service I found both Matthew Perry (salesman) and Patrick Lancaster ( finance person) extremely friendly and eager to help me get the best deal possible. Both of them wanted to make sure that I was comfortable with the car I had selected. Although they did not have what I was looking for, they found it somewhere else. Both of these gentlemen are an asset to North Park Toyota.
Business response:
Hello there! We are so glad to hear that you enjoyed your time with Matthew and Patrick. Please let us know if there is anything we can do to change your rating from a 1 star to a 5 star.
Dealership failed to Disclose vehicle damage Dealership failed to disclose that the vehicle I purchased was damaged and had shoddy body work done to it. The vehicle was a fairly new Toyota Tundra with under 5000 miles. I should have known something was suspicious, because another vehicle same year and model had more miles, but cost almost a $1,000more than the vehicle I purchased. When I ask the salesman why was the same vehicle with more miles were more expensive. He told me that the vehicle I purchased was there longer and... read more
oil change and tire rotation I had an appointment but still had to wait 2 hours. it was 100 degrees outside but the AC was so cold that i ended up sitting outside so that i wouldnt shiver.
Business response:
Thank you for the feedback. We appreciate it!
Had my truck serviced The only good experience i had was my truck was done in 30 minutes. When i did get my truck back they left the plastic on the seat the number on the mirror and the mechanic left his oily finger prints on my door. I called the service manager and he told me they would rewash my truck.. i told him rewash yall didnt wash it in the first place..
Business response:
Hello Mr. Flores We would like to extend to you our most sincere apologies regarding recent visit with your Toyota Tundra. Our service manager Daniel Lauer is willing to pick up, personally hand wash your vehicle and then deliver it back to you. Or if you like I can send you a Wash Tub Voucher in the mail. Respectfully, Melanie Brock Customer Relations Manager 210 635-5000
Seats Please do not move customers seats when asked not to move them. There is no reason to move them around when moving the vehicle less than a 100 yards.
Great, until after you buy Great service until after you buy! Then you do not matter anymore! Was told I’d have a second key made and it’s been 3.5 weeks with Richard Schott doesn’t call or text back. Giving me the runaround about the key guy having issues. Not one attempt has been made to help me even after I wasted a lot of time and gas to drive down and have it done! Will not be buying my second vehicle from them like I was going to. I’ll tell my husband to go somewhere else. So sad how you don’t matter after you have spe... read more
Business response:
We would like to apologize for the negative experience at our dealership. We never want our customer's to feel as though they wasted their time or money with us. We'd like to learn more about your specific situation and make things right. If you wouldn't mind giving me call at (210) 635-5000 ext. 177 at your earliest covenience, it would be greatly appreciated. I look forward on speaking with you and working towards earning back your business. Respectfully, Melanie Brock Customer Relations Manager 210 635-5000
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 16,669 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is open now. It will close at 9:00 p.m.