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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I called before I went to find out what the cost, if any, was going to be and the gentleman told me “no cost.” When I arrived the next day, I was told the gentleman I spoke to on the phone was mistaken and my cost would be over $400.00. What a scam you guys are running.
I didn't get any updates throughout the 7 hours they were working on my truck.
Didn’t like that I had to drive fro Sonora tx 175 miles one way two times to change 2 tires & an alignment because the seller tell me tires were in good condition & they were not had to go 2 times for that .. 700 miles
Business response:
Thank you for taking the time to share your feedback regarding your vehicle purchase experience. We understand the importance of accurate vehicle condition information and recognize the inconvenience that additional travel can create when addressing post-purchase concerns. Our team is committed to providing a professional experience and reviewing customer feedback carefully to better understand situations such as this. Please reach out to Fred Duron at fredd@nptosa.com so we may discuss your concerns further and determine ho... read more
No communication at all even after multiple requests for updates I had to walk towards the other side to get my keys when he was just talking to co workers
Business response:
We take your feedback seriously, and we understand your frustration. Clear communication is something we work hard to provide, and we regret that your experience did not meet your expectations. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Poor customer service . Went with my original broken key and fob and left without it .. service sales person was unhelpful he blamed another employee and that employee blamed him. Was also being over charged for my actual key .
Business response:
Thank you for taking the time to share your feedback. We understand how frustrating it can be when an experience does not meet expectations. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Had a really bad experience not the 1st time . Customer service was not the best then the piece to my metal key completely got lost. I called spoke to a manager I was told nothing could be done . I was also trying to get over charged for my services . I will not be going back to this location!
Bad customer service in service dept. They make a deal then the manager comes and says we need to redo the deal at which point you leave and promise never to return and I haven't
Business response:
We take your feedback seriously and understand your frustration. This is not an experience we want anyone to have, and we regret that your visit left you feeling this way. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
The technician left the A/C coolant cable disconnected that is the only reason for the two stars
Business response:
We regret to hear that your recent service visit did not meet your expectations, and we understand your frustration. We take feedback like this seriously, as it helps us maintain the standard of care our customers deserve. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
He did not keep me informed and the oil change took five hours I think that was poor workmanship
Business response:
Thank you for sharing your concerns. We are sorry to hear that your recent visit did not go as expected, and we understand your frustration. We regret that your experience did not meet the standard we hold ourselves to, and we take this kind of feedback seriously. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,339 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.