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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Was looking forward to purchasing a brand new tundra but they weren’t willing to go down on the monthly payment by $30.00.
Business response:
Thank you for bringing this to our attention, Sandra. We understand how meaningful it is to find the right payment terms when making a significant investment like a new Tundra, and we regret that your experience did not meet your expectations. Our team works to find solutions that work for our customers, and we're sorry to hear that we could not come to an agreement during your visit. We would welcome the opportunity to learn more about your experience and explore whether there are options we haven't yet considered together.... read more
Poor communication, service not performed. Check engine light came on within one day. Less than satisfactory
Business response:
We are sorry to hear that your recent visit did not meet your expectations. Your concerns are matters we take seriously, and we understand your frustration. We regret that your experience fell short of the standards we strive to uphold. We would welcome the opportunity to learn more about what occurred and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Did not tell me over the phone that a cost to diagnose is 200 after I told him what was wrong with vehicle and described him what it was showing on the dashboard all he said was bring it in.
Business response:
We are sorry to hear that your experience fell short of your expectations. We understand your frustration. Clear and upfront communication is something we take seriously, and the experience you've described does not meet our service standards. We would welcome the opportunity to learn more about what happened and discuss a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Too long of a situation to narrow it down to a few sentences Empty promises- Vicente blamed the 'call center' for giving a wrong timeframe for completion of services asked for
Business response:
Thank you for sharing your concerns. We understand how frustrating it can be when communication falls short of your expectations, and we regret that your visit did not meet the standards of service that we strive to provide. We would welcome the opportunity to learn more about what you went through and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
They did not do the tire rotation I paid for, I saw my vehicle from the patio and they never lifted the vehicle to be able to rotate the tires. This was the third time I experienced deception here. I will not be back, there are other Toyota dealership’s closer to me. I was going to your place as I bought my vehicle from you but not anymore you have lost my business
Business response:
It's unfortunate to hear about your recent service experience, and we understand your frustration. We take concerns like yours seriously, as trust and transparency are values we strive to uphold with every customer. We regret that your experience did not meet your expectations, and we would welcome the opportunity to learn more about what occurred and to discuss this further with you directly. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
When I schedule an appointment in advance I should NOT have to wait 2-3hours to get an oil change. I understand if I came that day or it was last minute but when you schedule something it should be done right then.
Business response:
It's regrettable to hear that your scheduled appointment did not result in the timely service you expected. We understand your frustration. Your feedback is something we take seriously, as it speaks directly to the quality of experience we want every guest to have. We regret that your visit did not reflect the standard we strive to uphold. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Not forthcoming with information Disappointed with customer satisfaction No customer commitment Very dissatisfied with outcome
Business response:
We are sorry to hear that your experience left you feeling dissatisfied. We understand how important transparency and clear communication are when making decisions, and we regret that you feel your experience did not meet those expectations. We take feedback like yours seriously and would welcome the opportunity to learn more about your experience and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Our service professional was really helpful and explained everything. Unfortunately the dealership itself is lacking in quality of customer waiting areas. There was loud music blasting in the sales department while the TV was completely off in the waiting lounge and there was water dripping from the ceiling. In the other lounge, we were told we couldn’t watch the World Cup on that TV because previously someone had watched inappropriate content (porn). The work itself seemed to take a long time but our service guy kept tabs o... read more
Business response:
Thank you for bringing this to our attention, and we appreciate you sharing the details of your visit. We're sorry to hear that your experience did not meet your expectations. We understand how important a comfortable environment is while you wait, and we regret that our facility fell short of that standard during your visit. At the same time, we are glad to hear that your service professional went above and beyond to keep you informed and help move things along once you expressed your concerns. That kind of attentiveness is... read more
Oil leakage Gasket pinch causing me to return to Toyota Poor and delayed service Saturday
Business response:
Due to issue with oil change, I hope I don’t have engine problems.
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,339 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.