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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
More than 2 hours for routine maintenance. Saw my RAV4 completed and parked for an hour before representative reached out to me.
Business response:
Your feedback is important to us, and we understand your frustration. The situation you've described is not the kind of experience we want anyone to have. We regret that your visit did not meet your expectations, and we take this feedback seriously as we work to improve communication and efficiency in our service process. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Took the car in for a battery change asked about the free oil change they been calling about told me wasn't go anymore
Business response:
Thank you for bringing this to our attention. We understand how frustrating it can be when expectations are not met. We regret that your visit has left you feeling this way, and we would welcome the chance to learn more about what happened so we can better understand your visit. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Lack of communication & always trying to get people to add accessories resulting in a higher payment
Business response:
Thank you for sharing your concerns with us. We regret to hear that your experience did not meet your expectations. Every customer deserves to feel heard and respected, and we understand how frustrating it can be when that falls short. We would welcome the opportunity to learn more about your visit and work toward a resolution. Please reach out to Ray Andrade at randrade@nptosa.com so we can discuss this further.
Had a flat tire that morning. No time to make appointment. Nate told me 1/2 to an hour wait. This was at 9:58am. By 11:30am, I was sent a text telling me my car was next in line! I didn't get my car back till 12:20pm. 2 hours and 25 minutes to get a flat fixed is totally ridiculous! It's not like this was a free service, I PAID FOR THIS WHEN I PURCHASED MY SERVICE CONTRACT!! A tire shop can fix a flat tire in about 10 minutes! I wish I could get a refund for this warranty so I would never have to deal with this horrible proc... read more
Business response:
Thank you for taking the time to share your feedback. We understand your frustration, and are sorry to hear that your visit did not meet your expectations. We regret that your visit did not reflect the level of service that we strive to provide. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
The air is supposed to be checked in the tires and it was not this is what I woke up to this morning and the pouring rain
Business response:
We are sorry to hear that your service did not meet your expectations. We understand your frustration, and we take concerns like this seriously. We would welcome the opportunity to learn more about your visit and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Waited over one hour and a half for an oil change. Work order was not place correctly.
Business response:
We are sorry to hear that your visit did not go according to your expectations. We understand your frustration and would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
It'll take a few pages. My experience back in 2015 hasnt changed from now. Absolutely horrible
Efficiency not service order writers priority. My car purchase started with problems. I had problems before but, gave them another chance. It has not changed. I will have seek other service department
Business response:
We are disappointed to hear that your recent experience did not meet your expectations. We understand how important it is to feel that your time and vehicle are being treated as a priority, and we regret that your visits have left you feeling otherwise. We would welcome the opportunity to learn more about what occurred and to discuss how we can better serve you. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
There's no meeting and trying to explain because you get nothing back in return You need to look at your managers and maybe update those positions because they're not doing your job the way I should be done
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,339 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.