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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
In a few sentences oil change was good. Grinding noise on the brakes is something I am going to have to tolerate, since apparently it happens on several cars. Something with pads on the brakes that causes rust. Or something like rust. Informed service person.. I No longer feel safe in our Sienna. Brakes can be replaced at our cost This first started when we had brakes replaced at YOUR dealership. They did grease pads, but obviously that is not working. Again I do not feel safe in our Sienna.
Business response:
Thank you for taking the time to share your feedback. We understand your frustration, and we take your concerns seriously. We regret that your experience has left you feeling this way, and we would like the opportunity to learn more about your experience. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Don’t understand if you have a 12 o’clock appointment for an oil change and it’s going to take 2 1/2 hours. What is the purpose of having an appointment?
Business response:
We acknowledge your feedback, Sanchez, and we understand your frustration. We regret that your experience did not meet your expectations and would welcome the chance to learn more about your visit. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
They never find the problem, but the issue still consists. Always a waste of time at service.
Business response:
We are sorry to hear that your service visits have left you feeling this way. We understand your frustration, and we regret that your experience did not meet your expectations. We would welcome the opportunity to learn more about your situation and work toward a better outcome. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Wait times are always ridiculous even with a scheduled appointment techs are more interested on being on their phones other than completing the service on the vehicles I have had numerous issues with this dealership when it comes to maintenance and I wish I could go to another dealership but there is not one close enough to me
Business response:
Thank you for sharing your concerns with us. We understand your frustration regarding the wait times and your overall experiences, and we take feedback like this seriously. It is important to us that every customer feels their time is respected and that their vehicle receives the attention it deserves. We regret that your visits have not reflected the standard of service we aim to provide, and we would welcome the opportunity to learn more about your experience and work toward a resolution. Please reach out to Fred Duron at ... read more
Had an appointment at 7:00 am and was met before 7 and they took my information and by 8:00 am my truck was finished..when I got home my truck was smoking so I open the hood and there was oil all over the inside of the hood and all over the motor.. Apparently the the person that change the oil forgot to put the cap back on..They came over to my house and drove my truck back the dealership and clean up the mess and drove my truck back to my house
Business response:
We are elated to hear that your early morning appointment went smoothly and that your truck was ready so quickly. We understand how concerning it must have been to discover oil on the engine and under the hood after getting home, and we are glad our team was able to come to you, address the situation, and return your truck in good order. We appreciate you sharing the full picture of your experience, and we look forward to serving you again.
We set an appointment for 11:30 for are 2025 RAV4 due to recalls and wife took the car in and met with Jonathan and he said it was gonna take about an hour and half to get the vehicle done but end up turning out my wife stayed almost 3 in a half hours. Why say a time to be done when it's gonna take along time. Then are paperwork was sitting by the service payment department and the employees did not know the paperwork was done. The vehicle was ready and the employees did not know at all. No communication between Jonathan and... read more
Business response:
Thank you for sharing your concerns, and we are sorry to hear that your wife's visit did not go as expected. We understand your frustration. The situation you've described is something we take seriously, as keeping customers informed throughout the process matters to us. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Being greeted and wait time was super long. Quoted 1.5-2 hours and then taking 3 hours when I had to go and ask.
Business response:
We are concerned to hear that your visit did not go according to your expectations. We understand your frustration and would welcome the opportunity to learn more about your experience and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
They didnt help to figure out what was wrong with my truck after numerous times telling them the issue. Managers were no help either
Scheduled an oil change and service Added an alignment/rotation Said ok to price and 11:30 appt And got no oil change and a loose negative cable delivered at 2:30 Checked dipstick and oil was dirty and cable was loosened Something said about complimentary Service and rotate tires only I told him when scheduled on phone and at shop door 'oil change' and 25k service What happened to oil change I can pay if needed and asked for Did not go over paper invoice and explain at carside what was done I had to go and check And watch in... read more
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,339 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.