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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Scheduled an oil change and service Added an alignment/rotation Said ok to price and 11:30 appt And got no oil change and a loose negative cable delivered at 2:30 Checked dipstick and oil was dirty and cable was loosened Something said about complimentary Service and rotate tires only I told him when scheduled on phone and at shop door "oil change" and 25k service What happened to oil change I can pay if needed and asked for Did not go over paper invoice and explain at carside what was done I had to go and check And watch in... read more
Business response:
Your feedback is invaluable to us, and we understand your frustration. What you have described is not the experience we want anyone to have. We take concerns like yours seriously, and we appreciate you taking the time to document the details so thoroughly. We would welcome the opportunity to learn more about what happened during your visit and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Not engaged with customers in service department. Depend on automation too much. Poor advisor follow up.
Business response:
Thank you for bringing this to our attention. We regret that your experience did not meet your expectations. We would welcome the opportunity to learn more about your visit and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Extremely disappointing experience. I regret buying my Toyota from North Park Toyota of San Antonio. From the very first day I purchased my truck, the service has been consistently poor. During my most recent visit, the employee who moved my truck nearly damaged the transmission. He shifted the truck into Drive without properly securing it, causing a hard impact that should never happen with someone’s vehicle. That level of carelessness is unacceptable. On top of that, I arrived around 3:30 PM for a simple oil and filter cha... read more
Business response:
We appreciate you taking the time to provide such detailed feedback about your experience. We are committed to treating every vehicle with care and keeping customers informed throughout their visit, and we understand how important those expectations are. We would appreciate the opportunity to learn more about your concerns, please contact Fred Duron at fredd@nptosa.com if you are willing to continue the conversation.
Deceptive and dishonest Jose was great though. He did not lie or xxxxxxxx me once
Business response:
We are glad to hear you gave us four stars, and we appreciate you taking the time to share your feedback. We understand how frustrating it can be to experience a longer wait than expected, especially for a service that was already in progress from the day before. We take comments like yours seriously as they help us look at where we can do better. Thank you for your patience and for choosing North Park Toyota of San Antonio.
Too long of a wait to put a tire on that was fixed from the previous day.
Business response:
We are glad to hear you gave us four stars, and we appreciate you taking the time to share your feedback. We understand how frustrating it can be to experience a longer wait than expected, especially for a service that was already in progress from the day before. We take comments like yours seriously as they help us look at where we can do better. Thank you for your patience and for choosing North Park Toyota of San Antonio.
Was told it would take 1 hour so dissuaded me from using the shuttle service. Took 2 hours. Got oil change and tire rotation. Low psi on 1 of the tires when I arrived (31)The other 3 were 37 & 38. When car was ready still had one low tire. So it appears tire pressures were not checked.
Business response:
We appreciate you bringing your experience to our attention and understand the importance of both accurate timing and thorough service. Our team is dedicated to providing dependable care and keeping customers informed throughout their visit. We would appreciate the opportunity to learn more about your concerns. Please reach out to Fred Duron at fredd@nptosa.com at your convince.
It was a good experience but I had to call for the paper work and it took several calls before I got from finance. When the car was delivered we didn't get a walk through of the features . I left a message for Wilmer to call back but I never got the call back.
Business response:
Thanks for sharing your feedback and for choosing North Park Toyota of San Antonio. We are glad to hear your overall experience was a good one. We do understand how frustrating it can be to make multiple calls to get your paperwork sorted, and we also recognize that not receiving a walk-through of your vehicle's features or a return call is not the level of service we aim to provide. Your comments help us identify where we can do better, and we appreciate you taking the time to share them.
They only have 2 goals. Sell cars and sell more cars. Customer service is is not only in short supply it’s nonexistent. Nobody but a receptionist answers calls and she only transfers you to someone that doesn’t answer their phone. If you leave your name and number with the receptionist nobody calls you back. I’ve had issues with this dealership for six months. I will take my business elsewhere in the future.
Business response:
Thank you for bringing your experience to our attention. We want every customer to feel supported and heard, and we're continually working to provide the level of service our customers expect from us. We would appreciate the opportunity to connect with you—please reach out to Fred Duron at fredd@nptosa.com at your convenience.
Express Maintenance was not express, wait time was 1 hour 45 min. I had a 7am appt. After 1 hour wait, i asked for an update & was told they had a lot of cars to work on. When I drove up at7am, there were only3 cars in the service area. Made me wonder more than just me had a 7am appt, which is bad
Business response:
Thank you for bringing this to our attention. We understand your frustration, and we regret that your experience did not meet your expectations. We would welcome the opportunity to learn more about what happened and discuss this further with you. Please reach out to Fred Duron at fredd@nptosa.com so we can work towards a resolution.
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,339 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.