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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Seems to recommend a plethora of services you don’t need in attempt to inflate service costs. Vehicle was dirty on the inside when picking up after service completion with dried up dirt along the inside of the door panels and center console. Seat was moved, A/C full blast, bed light was on the full on position and radio was on with hight volume. Shuttle service is unreliable as far as availability and estimated time of arrival. Service manager seems unapproachable because he seems irritated when walking around. Has a credit ... read more
Business response:
We understand how important transparency, professionalism, and vehicle care are throughout the service experience. Our team works to provide maintenance recommendations based on inspection findings and manufacturer guidelines while ensuring vehicles are handled carefully and returned in appropriate condition. Feedback regarding communication, vehicle handling, shuttle coordination, and disclosure of payment-related fees is appreciated and will be reviewed internally as part of our ongoing efforts to improve the customer expe... read more
I bought tire warranty had a flat and did not want to replace my tire. Will never buy no warranty
Business response:
We understand how important clarity and confidence are when customers purchase protection plans and warranty coverage for their vehicles. Our team works to review warranty terms, coverage eligibility, and claim requirements based on the specific protection plan and tire condition at the time of inspection. Feedback regarding the warranty process and overall experience is appreciated and will be reviewed internally as part of our ongoing efforts to improve communication and customer service. Please reach out to Fred Duron at ... read more
Had appointment and waited 2. 5 hours and then I was told the parts were jot in. Hadt to wait for next day.
Business response:
We understand how frustrating unexpected delays and parts availability issues can be, especially when customers arrive for a scheduled appointment expecting repairs to be completed. Our team works to coordinate parts inventory and appointment scheduling as accurately as possible to minimize inconvenience and wait times. Feedback regarding communication and overall service efficiency is appreciated and will be reviewed internally as part of our ongoing efforts to improve the customer experience. Please reach out to Fred Duron... read more
Purchased vehicle. Discovered vehicle making noise, had a dent. Asked to have replaced they refused. Never received ppwk from financing.
Business response:
We understand how important vehicle condition, post-sale support, and timely delivery of financing documentation are during the ownership experience. Our team works to address vehicle concerns, review repair-related requests, and ensure customers receive the appropriate purchase and financing paperwork associated with their transaction. Feedback regarding communication and overall satisfaction is appreciated and will be reviewed internally as part of our ongoing efforts to improve the customer experience. Please reach out to... read more
I went to pick up my vehicle when it was done, and when the valet brought it to me, the clutch still would not function.
Business response:
We understand how frustrating it can be when a vehicle concern appears unresolved after service completion. Our team works to properly diagnose, repair, and verify vehicle operation before returning it to customers. Feedback regarding repair quality and the overall service experience is appreciated and will be reviewed internally as part of our ongoing efforts to improve customer care and service processes. Please reach out to Fred Duron at fredd@nptosa.com so we may further assist you.
id do a half of a star if I could. The amount of times im told one thing over the phone and told something completely different in person is insane! And a service tech had the audacity to ask if I wanted to pay out of pocket to be out of there quicker. wth! I already paid for the warranty, why would one want to extra. if that were the case if go elsewhere. Techs need to be trained or fired with how customer service is there.
Business response:
We understand how important clear, consistent communication and professional customer service are throughout the repair process. Our team works to ensure information provided over the phone and in person aligns with warranty coverage details and service procedures. Feedback regarding communication inconsistencies and customer interaction is appreciated and will be reviewed internally as part of our ongoing efforts to improve service quality and training. Please reach out to Fred Duron at fredd@nptosa.com so we may further as... read more
Reception and Hospitality is great. Advisor is knowledgeable and easy to work with. Prices for parts and labor too high!
Business response:
We are elated to hear about your positive experience with our reception team and advisor. It's wonderful to know that you found our staff knowledgeable and easy to work with, as we take great pride in providing exceptional hospitality and expertise to all our customers. We understand your concerns regarding pricing, and we appreciate you taking the time to share this feedback with us. At North Park Toyota of San Antonio, we strive to provide transparent pricing that reflects the quality of our genuine parts and skilled servi... read more
Oil on my center counsel on dashboard then they didn't do air pressure on tires.
Business response:
We appreciate you bringing these concerns to our attention. Our team works hard to provide a thorough and professional service experience, and we understand how details like vehicle condition and completion of requested items can impact your visit. Your feedback will be shared with our team as we continue focusing on delivering the level of care our customers expect. Please contact Fred Duron at fredd@nptosa.com so we can assist further.
My car is still there it never gets fixed . I’ve tried multiple times to be nice and it still doesn’t work
Business response:
We understand how discouraging it can be when vehicle concerns remain unresolved after multiple visits. Our team is committed to working through complex repair situations carefully and keeping customers informed throughout the process. We appreciate you continuing to share your feedback, as it helps us focus on improving the overall service experience. Please contact Fred Duron at fredd@nptosa.com so we can discuss your situation further.
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,339 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.