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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
No being updated and had to make 3 different visits to dealership when it should of been done in 1 visit
Business response:
We are concerned to hear about the inconvenience you experienced. We understand your frustration, and we are sorry to hear that you feel this way. Your feedback is important to us. We would like to discuss this further and work towards a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can better understand what happened and address your concerns directly.
My appointment was at 9:30 which I showed up just a few minutes before. At 11:43 i get a text asking for other service while my truck had been sitting in the back parking lot for at least an hour. I know this because i was on the patio where I could see my truck. An hour later at 12:46 is then they finally started working on my truck. I could understand if it was busy that day but there was no one in line when i got there and while waiting in the patio i saw vehicles come in and them moved to the bays to get worked on while ... read more
Business response:
We are sorry to hear that your recent service experience did not meet your expectations, and we understand your frustration. We recognize how valuable your time is, and we understand your concerns. We would like to discuss this further and work towards a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can better understand what happened during your visit and address your concerns about our service process.
Sales person was great. Need to give him more power to close deal.. Way to much negotiations. Way too many people involved to close a deal. 2nd key was lost and finally had to pick up over a week later. Had to drive back to pick up my sticker. Would have had 5 stars one you correct issues above
Business response:
We are pleased to hear that you had a positive experience with your sales person and appreciate you taking the time to share your feedback with us. Your comments about the negotiation process and coordination challenges are valuable insights that help us understand areas where we can enhance our customer experience. We understand your frustration with having to make multiple trips back to complete your purchase, and we recognize how important it is to have a streamlined process from start to finish. Thank you for acknowledgi... read more
I went in for a tsb that should have been free and I was being charged 169.00 for something that should've been covered under warranty that's the reason I didn't purchase my new vehicle from North Park Toyota
Business response:
We understand your frustration and would like to discuss this further and work towards a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can review the details of your service visit and better understand the circumstances surrounding the charges you experienced.
The sales department was excellent. In time with everything and greatly satisfied my expectations. The service department was poor.
Business response:
Thank you for taking the time to share your feedback about your experience. We are truly pleased to hear that our sales department exceeded your expectations and delivered timely service that left you greatly satisfied. We understand your frustration regarding your experience with the service department, and we are sorry to hear that this portion of your visit did not meet the same high standards. Your feedback is valuable to us as we continuously work to improve all aspects of our operations and ensure every customer receiv... read more
TPMS was on after the service. They did not check it or tell me there was something wrong with it
Business response:
Thank you for sharing your concerns, and we understand your frustration. We value your feedback as it helps us identify areas where our service process can be improved. We would like to discuss this further and work towards a resolution - please reach out to Fred Duron at fredd@nptosa.com so we can better understand what occurred.
I had an appointment for 7am for just an oil change. I was there at the dealership at 0630. My vehicle was not finished till 0900. 2 hours for an oil change. Totally unacceptable.
Business response:
We are disappointed to hear about your experience and we understand your frustration. Your feedback is invaluable to us as we strive to provide efficient and timely service to all our customers. We would like to discuss this further and work towards a resolution. Please contact Fred Duron at fredd@nptosa.com so we can better understand what happened during your visit and address your concerns directly.
Had a coupon for oil change for 50 and was charged more because they said wad due to capacity. Have used coupon before no problems.
Business response:
Thank you for bringing this to our attention. We understand your frustration. We would like to discuss this further and work towards a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can review your specific situation and better understand what occurred during your recent visit.
I got a 2026 Camry but they're just pushing to sell me stuff. I went in for an appointment at 7 and didn't leave until 10 just for a tire
Business response:
We apologize for any inconvenience and understand your frustration. This is not the experience we want our customers to have, and we are sorry to hear that you felt pressured during your visit. We would like to discuss this further and work towards a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can better understand what happened and work to address your concerns.
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,339 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.