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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Another hour and a half wait for an oil change and I had an appt. Plus they did t reset oil change reminder. Very annoying.
Business response:
Thank you for bringing this to our attention. We understand your frustration, as this is not the experience we want for our customers. We would like to discuss this further and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can address your concerns.
Mr Villarreal. Listen, What kind of Problem. My Vehicle has and have patient to listen to me.
Business response:
Thank you for taking the time to share your experience with us! It is wonderful to hear that you felt genuinely heard and that your concerns were met with patience and attention. That kind of care is exactly what we strive to provide every customer who walks through our doors. We appreciate your kind words and look forward to continuing to serve you. Do not hesitate to reach out if there is anything else we can do for you!
The service takes entirely too long. I was scheduled at 11:30 a.m. and I left the dealership almost at 2:00 p.m.
Business response:
We are thrilled to hear that you chose North Park Toyota of San Antonio for your service needs, and we truly appreciate you taking the time to share your experience. We understand your frustration regarding the length of your visit, and we recognize that your time is valuable. A 2.5-hour wait for a scheduled appointment is something we take seriously, and your feedback helps us identify areas where we can do better.
Service person Mike Vazquez , several negetive issues, charged $25 for credit card use, charged $30 for shop fee, its robbery.
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. Our team understands the importance of transparency around all service-related charges and fees presented at the time of repair. We recognize your concerns regarding the fees applied during your transaction and your overall experience. Please reach out to Fred Duron at fredd@nptosa.com so we can review your visit and assist you further.
It’s ashamed that a million dollar car lot charges 3% for a credit card use.
Business response:
We appreciate you taking the time to share your feedback regarding payment processing fees. Our team understands that transparency around transaction costs is an important part of the customer experience. We recognize your concern regarding how these fees are applied at checkout. Please reach out to Fred Duron at fredd@nptosa.com so we can review your experience and assist you further.
You should really stop overcharging your customers. 5 hours for a wire repair is ridiculous. Mirna provided great customer service but the system and way you run your business is completely for profit without any thought about your consumers. I am disappointed that I purchased my vehicle here.
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. Our team understands the importance of efficient repairs and clear communication throughout the service process. We value your recognition of positive customer interaction during your visit and also take your concerns regarding timing and service structure seriously. Please reach out to Fred Duron at fredd@nptosa.com so we can review your experience and assist you further.
I drive 30 miles because my Tacoma says it requires maintenance. All it was was a tire rotation but they tried to sell me a couple of hundred dollars of fuel additives. I went in a couple of months ago for a 25,000 mile checkup. I was told since I had 26,000 miles it was no longer valid but they tried to get me to do almost $400 worth of other maintenance.
Business response:
We appreciate you taking the time to share your feedback regarding your recent service experience. Our team strives to provide maintenance recommendations based on vehicle needs while ensuring customers have the information necessary to make decisions about additional services. We understand your concerns regarding the recommendations presented during your visit and value the opportunity to review them further. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss your experience and assist you directly.
They're sevice takes way too long for just an oil change. Even if you have an appointment, which I had.
Business response:
Thank you for sharing your feedback about your recent service visit. Our team understands the importance of completing routine maintenance in a timely manner, especially when appointments are scheduled in advance. We value your comments regarding the length of your visit and continuously evaluate our processes to improve efficiency. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss your experience further and assist in any way we can.
I usually receive a digital inspection report with photos and recommendations after my oil changes, but I didn't get one this time. Was a multi-point inspection completed on my vehicle?
Business response:
We appreciate you bringing this to our attention regarding your recent service visit. Our team understands the importance of receiving inspection results and recommendations as part of the maintenance experience. We recognize your concern regarding the missing report and the status of the multi-point inspection. Please reach out to Fred Duron at fredd@nptosa.com so we can review your visit and provide any available documentation.
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,339 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.