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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Sean service was a 5 Sean service was definitely a 5. He did awesome ??
I traded in my vehicle with her and I basically downgraded she made it seem as if I was getting such a great deal and making it seem as if this car can do the same as mine and it didn't for a Mom with a child with special needs the vehicle that I had before I traded it in was perfect. This one that she told me was going to do. The exact same is horrible and quite honestly does not help me, especially since I'm a single mother of a special-needs child she just made our lives 100 times worse with this trade. I trusted her and ... read more
Business response:
We appreciate you taking the time to share your feedback regarding your vehicle trade and purchase experience. Our team understands how important it is for customers to select a vehicle that aligns with their individual needs and expectations. We recognize your concerns regarding the vehicle's functionality and how it compares to your previous vehicle. Please reach out to Ray Andrade at randrade@nptosa.com so we can discuss your experience and explore ways to assist you further.
i was left waiting and no service manager came to see me and no service report was sent
Business response:
It's unfortunate to hear that your visit did not go as it should have. We understand your frustration, and we would like to discuss this further and work towards a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can better understand your experience and address your concerns.
Most likely won’t go back, service advisor didn’t tell me my simple oil change was finished, so I waited an extra hour for nothing. When I asked for her, “she already left for the day” they told me, she didn’t even text me that it was finished either! What a waste of time.
Business response:
Your feedback is important to us, and we understand your frustration. What you've described is not the level of service we strive to provide, and we are sorry to hear that you feel this way about your visit. We would like to discuss this further and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com, and we hope to have the opportunity to address your concerns.
My truck was not washed Horrible waiting area I normally do the service in Toyota of Laredo, and I really like how they provide the service and also the experience waiting for the car. I just won’t bring you my truck again!
How would you rate April was my advisor. I didn't receive any updates and when I went to find her after 3 hours of waiting, she asked me if I had disapproved receiving text messages when I checked in. No, I did not. I never even got an automated text from the check in. When I spoke with her about how long it would take after the three hours, she told me that the technician found a recall on my car and it would be yet another 30 minutes. I could have adjusted my work schedule had I known it would take that long for a schedule... read more
Business response:
We are sorry to hear that you feel this way, and we understand your frustration. We recognize how important clear and timely communication is, and we appreciate you taking the time to share your experience. We would like to discuss this further and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so that we can connect with you and address your concerns.
The first person I dealt with in the garage coming in was vey rude. It was a male
Business response:
Your feedback is important to us, and we are sorry to hear that you feel this way about your recent visit. We understand your frustration and would like to discuss this further and work towards a resolution. Please reach out to Fred Duron at fredd@nptosa.com so that we can better understand your experience and address your concerns appropriately.
Very layed back and professional. The finance department needs work they pur my car in my co signers name instead of mine with no explanation.
Business response:
Thank you for taking the time to share your experience with us! We are glad to hear that your visit felt relaxed and professional — that is exactly the kind of environment we strive to create for every customer. We are sorry to hear that you feel the financing process did not go as smoothly as it should have. We understand your frustration, as having your vehicle properly registered in your name is an important matter. Please feel free to reach out to us directly so we can look into this for you.
My issue was not resolved My vehicle continues to make an awful grinding noise when coming to a stop or going over a road bump was told they couldn't replicate yet the minute I drove off the lot. I continue to hear the same awful screeching noise.
Business response:
We are disappointed to hear that your visit did not result in the resolution you were hoping for. We understand your frustration. We are sorry to hear that you feel this way about your experience, and we would like to discuss this further and work towards a resolution. Please reach out to Fred Duron at fredd@nptosa.com so that we can look into this matter more closely.
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,339 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.