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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Absolutely terrible . I was lied to and withheld the truth . I also have the same issue so it was not fixed
Business response:
We are disappointed to hear about your recent experience, and we understand your frustration. Feeling misled or that your concern was not properly resolved is something we take very seriously, and we are sorry to hear that you feel this way. We would like to discuss this further and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can better understand your situation and address your concerns.
Had to call to verify overestimated invoice that included extra fees. Poor customer service Very poor customer service
Business response:
Thank you for bringing this to our attention. We are sorry to hear that you feel this way about your recent experience, and we understand your frustration. We take feedback like yours seriously and would like to discuss this further and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can better understand your concerns and address them appropriately.
Lack of communication, was not very helpful or invested in what my vehicle needed. It was like pulling teeth to get him to be helpful
Business response:
We take your feedback seriously, and we are sorry to hear that you feel this way about your recent experience. Clear communication and attentive service are things we genuinely strive to provide every customer, and we understand your frustration. We would like the opportunity to discuss this further and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can better understand your experience and address your concerns.
Drove over 4 hours just to get my vehicle serviced for a coolant flush and a transmission flush process. took 3 plus hours dealership, is NOT transparent for services prices it's just sad that a dealership, who specifically specializes in Toyota charges services based by the mechanic book When they have everything, or at least should have everything to make the job simpler and faster on top of that, I was charged A shop fee i guess I'm helping the dealership, maintain their shop it's a joke booking your service appointment w... read more
Business response:
Your feedback is invaluable to us, and we are sorry to hear that you feel this way about your recent service visit. We understand your frustration and would genuinely like to discuss this further and work towards a resolution. Please reach out to Fred Duron at fredd@nptosa.com so that we can better understand your experience and work to address your concerns.
We got going to him regret service department personality. The situation couldn't even check to see how I was doing at the end. Acted like he car.
Business response:
Your concerns are noted, and we are sorry to hear that you feel this way about your recent visit. Every customer deserves to feel valued and cared for throughout their entire experience, and we understand your frustration. We would genuinely like to discuss this further and work towards a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can better understand your experience and address your concerns appropriately.
Waiting time was 4 hours Waiting time was long and He did respond to my message until I asked him if he received my message?? His response was no I haven't looked at my messages
Business response:
We are sorry to hear that your recent visit did not meet your expectations. We understand your frustration with the length of your wait and the difficulty in receiving timely communication — your time is valuable, and keeping our customers informed throughout the process is important to us. We would like to discuss this further and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can better understand your experience and address your concerns.
I was disappointed at the fact that the last service advisor didn't mention that my 2025 Camry was due for brake fluid change. April mentioned it and helped me to waive the fee of my tire rotation since the brake fluid change was going to cost me a little more.
Business response:
We are pleased to hear that your recent visit left you feeling well taken care of! It is wonderful to know that April went above and beyond to ensure your Camry received the attention it needed, while also looking out for your wallet by waiving the tire rotation fee. That kind of attentiveness and care is exactly what we strive to provide every customer. Thank you for taking the time to share your experience. We truly appreciate your feedback and look forward to continuing to serve you and your vehicle for many visits to com... read more
Schedule appointment and still a long wait when the dealership is stating that from 1pm to 3 pm are shorter lines and faster service. That statement is hogwash.
Business response:
Your feedback is invaluable to us and we understand your frustration. We recognize that waiting longer than expected can be disappointing. We would like to discuss this further and work towards a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can better understand your specific experience and address your concerns directly.
North park Toyota is one of the Dealerships I won’t trust I’ve spent lots of money here not only purchased one but two vehicles from this place even though they want to keep my vehicle for repairs I would definitely need one at least for the time being so I can work once it’s done I’ll be able to return the loaner but always tend to give you the run arounds next time I would just stick with Lincoln better than Toyota never again would I recommend NORTH PARK OR ITS BRAND
Business response:
We are concerned to hear about your experience and understand your frustration. We recognize that having reliable transportation while your vehicle is being serviced is essential, especially when you need to get to work, and we are sorry to hear that you feel this way about the service you received. Your feedback is invaluable to us as we strive to improve our processes and better serve our customers. We would like to discuss this further and work towards a resolution. Please contact Fred Duron at fredd@nptosa.com so we can ... read more
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,339 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.