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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Horrible Disaster Not good Disappointed Awful Horrible Horrible Terrible Terrible Horrible Bad Bad Awful Disgusting people
Business response:
We are concerned to hear about your experience. Your feedback is important to us, and we take your concerns seriously. We would like to discuss this further and work towards a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can better understand what happened and address your concerns directly.
Bad service they don’t know if we have extended guarantee and try to chage
Business response:
We are concerned to hear about your experience and understand your frustration. We value your feedback and would like the opportunity to discuss this matter further and work towards a resolution. Please contact Fred Duron at fredd@nptosa.com at your earliest convenience so we can review your warranty coverage and address your concerns directly.
Changed oil early Recommended services the maintenance log doesn't include Waited entirely too long for my vehicle (4 hours)
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. Our team follows manufacturer guidelines for maintenance recommendations while also reviewing vehicle condition during routine service. We also recognize the importance of minimizing wait times and providing clear communication regarding service timelines. For any further assistance or to review your visit in more detail, please reach out to Fred Duron at fredd@nptosa.com.
Don't try selling me a truck right when I get out mine Universal Toyota Great
The people were great. The only thing I didn't like is that I had to wait over six hours for an approval on a repair tire. The approval was coming from the warranty on the tire and I think it's ridiculous having to wait that long.
Business response:
We sincerely value your positive feedback about our team - it means a great deal to us that you had such a wonderful experience with our people. We understand how the extensive wait time for tire warranty approval must have been frustrating, and we appreciate you sharing this concern with us.
There was no service done on my vehicle, I don’t see why I need to write a review when there was nothing done at this location
Business response:
We understand that expectations can vary when a scheduled visit does not result in completed service. Our team values all customer feedback, including situations where no work is performed, as it helps us evaluate appointment handling and communication processes. Feedback regarding your visit is appreciated and will be reviewed internally as part of our ongoing efforts to improve the customer experience. Please reach out to Fred Duron at fredd@nptosa.com so we may further assist you.
Brought my brand new tundra in because there is water leak from behind the rear view mirrors and handles in the driver and passenger side. I stead of fixing it they told me they couldn’t do anything and that I should park on a level road when it rains.
Business response:
We recognize the importance of addressing customer concerns related to vehicle condition and performance, particularly on newer vehicles. Our team reviews reported issues in accordance with manufacturer guidelines to determine appropriate next steps. Feedback regarding diagnostic outcomes and communication is appreciated and is used to help ensure clarity in future customer interactions. Please reach out to Fred Duron at fredd@nptosa.com so we may further assist you.
You guys are TOO slow! !! 2.5 hrs for an oil change… UNBELIEVABLE!! Gotta do better than that to rate higher!
Business response:
We understand how important efficient service times are, especially for routine maintenance like an oil change. Our team works to manage appointment flow, staffing, and vehicle throughput to help reduce wait times while ensuring proper service procedures are followed. Feedback regarding service speed is appreciated and will be reviewed internally as part of our ongoing efforts to improve the customer experience. Please reach out to Fred Duron at fredd@nptosa.com so we may further assist you.
As soon as I drove into the bay, I was swarmed by sales guys, including the Sales manager who claimed to be there for 8years. They of course hit me with their Bas spiel wanting to buy my 22 Tacoma , but I have been screwed over by these people one too many times. I explained to them the mess they put me in and no matter how much I said I was not interested in anything they had to say , they wouldn’t leave me alone. I had to walk away. I HATE THIS PLACE. They also have been lying for years claiming I couldnt take my truck to ... read more
Business response:
We understand how important it is for customers to feel comfortable and respected during their visit, whether they are visiting for sales or service. Our team works to provide assistance and vehicle upgrade opportunities when requested while also respecting customer preferences and maintaining a positive experience throughout the visit. Feedback regarding communication and customer interactions is appreciated and will be reviewed internally as part of our ongoing efforts to improve the customer experience. Please reach out t... read more
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,339 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.