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NSA Storage
- Self Storage
- Greenwood Village, CO
About this business
Location details
8400 East Prentice Avenue, 9th Floor, Greenwood Village, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great mgr and super facility
Business response:
We appreciate your positive feedback, Cheryl! Thank you for choosing SecurCare Self Storage.
Great Customer Service!
Business response:
We appreciate your positive feedback, Cheryl! Thank you for choosing SecurCare Self Storage.
A single star is an overstatement, as this business operation from top management to bottom (i.e., local company reps) is a ZERO for a business rating, not to mention SHABBY facility. SINCE OCTOBER 2023, there is NO FULLTIME MANAGER on the property to address customer issues, clean/maintain premises, survey property for security assurances, help with move in/out. Even the LOADING DOCK IS NON-OPERATIVE for moves when the place is unmanned. MANAGEMENT is alarmingly TONE DEAF especially ABOUT SAFETY CONCERNS for tenants as th... read more
Business response:
We apologize for the negative experience you have had with our facility. We take customer feedback seriously and are working to address the issues you have raised. Please contact us at (847) 512-3719 so we can discuss your concerns further and work towards a resolution. Thank you for bringing this to our attention.
I have a large unit at the Eugene W. 11th location.In the last year or two it has become heavily rat infested.Most people I ask that show up using their nearby units say the same.I have had a lot of loss from their chewing plus the gross feces are everywhere.These new owners have raised the rents to higher than other local storage without any improvements to the old units which don't keep out the invaders.Can't recommend them at this time (2024)
Business response:
Thank you for taking time to provide feedback, Scott. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, Northwest Self Storage
They are so sweet and very helpful
Very nice and they help me out good with everything
Business response:
Tracy, thank you for your review. We take customer feedback seriously, and we look forward to continuing to serve you. Thank you, Southern Self Storage - Reserve
Paula the manager has been above & beyond helpful. She cleans this place very nicely. & I like the fact that she enjoys my family coming here especially my little boy., a kind person & patient. The rules do apply as she mentioned when I moved in & I got my pick of units. Location & price was great. Thank you for having such a dedicated manager.
Business response:
We are thrilled to hear about your positive experience with Paula at iStorage. Thank you for taking the time to share your feedback. We appreciate your kind words and are glad to hear that you are satisfied with our location, price, and dedicated manager. Thank you for choosing iStorage!
Employees very irresponsible units are always full of debri dirt due to constant blower used by site Manager. Rodents throughput many units I was storing my furniture and git severely damaged due to overflow of rats DO NOT STORE ANYTHING OF VALUE HERE LOOK ELSEWHERE
Business response:
We apologize for your negative experience at our facility. Please contact us at (951) 685-9946 so we can address your concerns and work towards a resolution.
Just had another break in, every other inside door. Just happened to get missed. SO... response is to raise rates!. 5x5 now paying $76/mo. (and is $17/mo special if starting. So, tells you even that I'm sure will get jacked up in no time). And good luck if need service, office has no direct phone for customers. Will be outta there just as soon as can!!!!!!!!! Well done.
Business response:
We're sorry to hear about your negative experience, and we appreciate your feedback, Spock. Don't hesitate to reach out to us at customerservice@nsabrands.com if you have additional details regarding your experience. We would love the chance to resolve any issues. Sincerely, SecurCare Self Storage
Frequently asked questions about NSA Storage
How is NSA Storage rated?
NSA Storage has a 4.7 star rating with 270,586 reviews.
When is NSA Storage open?
NSA Storage is open now. It will close at 5:00 p.m.