This profile has been claimed by the business owner or representative.
NSA Storage
- Self Storage
- Greenwood Village, CO
About this business
Location details
8400 East Prentice Avenue, 9th Floor, Greenwood Village, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rented a space last Saturday...no problem, everything done online which was great. Tried to access storage the following day...code invalid...office closed. Had arranged for movers to deliver items to storage on Tuesday...when I arrived at 0845 code invalid...office closed until 0930 (who goes to work at 0930 anyway?), in the meantime I have movers waiting in a truck @ $150 an hour. I guess you could say I should have checked office hours...perhaps, but again, why would it not be reasonable to think that a place of business ... read more
I gave you a rating
I rrented over the phone was NOT offered any special when asked was told I was getting the best deal. YET it clearly states that I should have gotten 50 % off my first month rent on the website. Either false advertising or just plan liars you tell me. Now if you adjust my rent and give me the 50% off that you advertise I may change my opinion and keep renting if not I will more then likely move out and tell EVERYONE i know plus sevreal i dont how this experience went.
First of all I just got my storage about 2 weeks ago and have had little problems here and there but this one took the cake. So I went the other day dropping off a load with a friend of mine I had my tuck he had his. It was I believe about 6:20pm not positive anyways mind me when I got my storage i was told access to get in the gate stops at 6:45 and storage closes at 7pm. Ok so I was already in when it was 6:35 a worker comes by and tells me that I have 10mins and that gate was going to lock up and our trucks were gonna be... read more
Business response:
Dear Bibiana, We are sorry to hear that your move into StorAmerica San Diego Metro was not to your expectations. Our gate hours are 7am-6:45pm daily (please refer to your lease that you received at the time of your rental). We have found that having restricted gate hours in place is the best option to ensure the safety of the site. We kindly ask that all tenants plan accordingly to allow sufficient time. Should you have any additional questions please contact the office at 619-263-0099. Thank you. -Management
Stacy is the most helpful and the nices person you have.
Horrible horrible people. Force you to buy insurance and when my sofa was ruined by rats infiltrated my storage unit after waiting for over three months they have yet to compensate me for the damage.Very dishonest people,
Business response:
Dear Gretchen, We are sorry to hear that your rental at Carlsbad Airport Self Storage was not to your expectations. Your claim was settled on 12/8/20 and you should receiving your payment via mail any day now. Please keep in mind that currently there is a bit of delay with postal carriers, which is out of our control. We ask that you contact the office at 760-930-8040 and we will be able to provide you with a detailed update. -Management
Worst costumer service that i have seen, this would be the site manger name Jacob, i try to call i and left serval messages and when Jacob call me back , they fist thing he said to me that he had already spoken to me and that he is so busy and was working on it, i call the office again 5:15 and Jacob she that he alreeady had spoken to me and I told Jacob tha the first time we had spoken and was trying to see if they received my check that i drop off on Saturday January 02, 2021, his comment to me was that was no check left a... read more
Business response:
Dear Earl, We deeply apologize for the poor service you experienced recently at Universal Self Storage in Hesperia. We are currently undergoing a staffing change at this location, and we appreciate your patience while dealing with our non-regular managers during this transition. If you haven’t already been contacted, the District Manager has been made aware of your complaint and will personally reach out to you to discuss your concerns. In the meantime, if you have any questions you are welcome to contact the office at 760-9... read more
helgful, friendly, and organized staff
Staff was well organized, explained things effectively, friendly
Frequently asked questions about NSA Storage
How is NSA Storage rated?
NSA Storage has a 4.7 star rating with 270,800 reviews.
When is NSA Storage open?
NSA Storage is closed now. It will open tomorrow at 9:00 a.m.