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Numotion
- Professional Medical Supplier
- Wilmington, NC
About this business
Location details
3012 Hall Watters Drive, Ste 101, Wilmington, NC, 28405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolute horrific customer service! Please do yourself and your family and go anywhere else. Thieves. Incompetent. Unaccountable. Disconnected. *****.
Business response:
Hello we'd be more than happy to look into your situation and see what we can do to assist. Please contact our ***************************** at ************ and we will be happy to connect you with the appropriate leadership to better assist with any of your questions/concerns. Thank you!
Very disappointed by Numotion ******** or ********. Unreasonable delays and poor communication. I am getting billed for my daughter's wheelchair and yet nearly 6 months after she was measured, she still does not have it. Children outgrow wheelchairs and by the time she receives it, it's not going to fit her. Not to mention, she does not have a wheelchair that fits her now. Numotion is making their money so they really don't seem to care.
Wow look at all these people and not one left a review higher than 1 star. I cant say that I'm surprised. Numotion knows good and well that people in wheelchairs are helpless w/o their chairs and they exploit this fact. Firstly you cant reach anyone directly and you have to go thru several annoying channels just to reach someone who lies to you. Their lack of concern is painfully evident. They've no respect for the disabled and consistently place them in difficult predicaments all while spouting lies about appointments etc. ... read more
Wow look at all these people and not one left a review higher than 1 star. I cant say that I'm surprised. Numotion knows good and well that people in wheelchairs are helpless w/o their chairs and they exploit this fact. Firstly you cant reach anyone directly and you have to go thru several annoying channels just to reach someone who lies to you. Their lack of concern is painfully evident. They've no respect for the disabled and consistently place them in difficult predicaments all while spouting lies about appointments etc. ... read more
Numotion lied about their repair services. My husband is a double amputee and his life depends on his wheelchair for everyday life and not to mention getting to dialysis, We we purchased the chair we were told that if any thing went wrong they would be out immediately to fix, his wheelchair stopped working, we called and spoke to several people trying to get it fixed. They first told us that we has an appt for a tech to come out on 7/30/25, then they transferred us to a tech who then told us that appt had been canceled and h... read more
If i could leave a half a star i would. Extremely poor service! I have no mobility outside my Jazzy chair. The battery will not charge and ive been waiting for at least 5 weeks to get a repair person to come fix it. I called again today & begged them to send someone out before my appt. which is still 3 weeks away. They informed me that they just cant service it anytime before. Guess it doesnt matter to them if youre handicapped and have no mobility. I asked to have a supervisor/manager call me back and NO RESPONSE. I am very... read more
I spoke with **** an employee of Nu motion because my sons therapist ordered a wheelchair for him but after reading the reviews I questioned **** about the servicing of their products including not being accredited by BBB and the negative reviews. He talked a lot but didnt really explain what was being done moving forward about their lack of accountability regarding repairs . I have been unable to find another company and at this point Im still looking to Numotion to adequately assure me in writing that they will service the... read more
If I could leave a half a star, I would was prescribed a wheelchair by the doctor for my husband. Was told I would be involved every step the way because I am his caregiver. Was given a date they were coming then get a phone call that they are not coming that they would notify me when they were able to come never happened. They came without notifying me to check my husband out to determine his needs as a lot of uncalled for questions very rude very nasty. Never notified me regarding the size of the wheelchair or anything ord... read more
I recently received a stroller and bed from Numotion through Medical for my son. While the stroller was fine (after a delay due to a missing headrest), the bed has been a disaster.Issues with the Bed 1. Safety concerns: My son's foot gets stuck between the mattress and frame, and he's hitting his forehead on the wooden frame.2. Different from the trial bed: The delivered bed has a wooden frame and extra space around the mattress, which wasn't present in the trial bed.Poor Service 1. Multiple no-call, no-show appointments.2. ... read more
Business response:
Thank you for bringing this to our attention ! Please contact our ***************************** at ************ and we will be happy to connect you with the closest Numotion location in your area to better assist with any of your questions/concerns. Thank you!
Frequently asked questions about Numotion
How is Numotion rated?
Numotion has a 3.6 star rating with 238 reviews.
When is Numotion open?
Numotion is open now. It will close at 5:00 p.m.