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Numotion
- Professional Medical Supplier
- Wilmington, NC
About this business
Numotion is the nation’s leading provider of Complex Rehab Technology (CRT), improving the lives of people with disabilities by enabling them to actively participate in everyday life. CRT is medically necessary, individually configured mobility products and services, including manual and power wheelchairs, designed to meet the unique medical and functional needs of individuals with significant disabilities and medical conditions to provide them with greater independence.
Location details
3012 Hall Watters Drive, Ste 101, Wilmington, NC, 28405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I spoke with **** an employee of Nu motion because my sons therapist ordered a wheelchair for him but after reading the reviews I questioned **** about the servicing of their products including not being accredited by BBB and the negative reviews. He talked a lot but didnt really explain what was being done moving forward about their lack of accountability regarding repairs . I have been unable to find another company and at this point Im still looking to Numotion to adequately assure me in writing that they will service the... read more
If I could leave a half a star, I would was prescribed a wheelchair by the doctor for my husband. Was told I would be involved every step the way because I am his caregiver. Was given a date they were coming then get a phone call that they are not coming that they would notify me when they were able to come never happened. They came without notifying me to check my husband out to determine his needs as a lot of uncalled for questions very rude very nasty. Never notified me regarding the size of the wheelchair or anything ord... read more
I recently received a stroller and bed from Numotion through Medical for my son. While the stroller was fine (after a delay due to a missing headrest), the bed has been a disaster.Issues with the Bed 1. Safety concerns: My son's foot gets stuck between the mattress and frame, and he's hitting his forehead on the wooden frame.2. Different from the trial bed: The delivered bed has a wooden frame and extra space around the mattress, which wasn't present in the trial bed.Poor Service 1. Multiple no-call, no-show appointments.2. ... read more
I'm an above knee amputee on both legs. They gave me a J4 Quantum powerchair which is a rediculously stupid design. Even with legs, you can't open or close doors or get to countertops because the casters stick so far out front. Nor does it work well outside either. And handles horrible! I could go on about more of the horrible designs but there's too much to list. The Jazzy elite powerchairs have a far superior design compared to these pieces of junk. Quantums drive wheels are right in the middle. Like why wouldn't you put t... read more
I already left one review but I dont feel it justifies how horrendous this company is. I am in a wheelchair that is 15 months old that died because of a circuit breaker and Ive been trapped at home for over a week no loaner chair no news about the part absolutely nothing. Do not use this company when I can get away from this company I will. The only reason they get one star is because you cannot give it zero on this website.
Horrible customer service. Told parts are on back order and that sometimes it takes up to 3 years due to COVID, and that theres nothing they can due. My mom paid over $8,000 for a custom chair less than a year ago and we just had to pay over $700 parts this month alone, including one $350 part that we were originally told would be under warranty. They were very responsive when initially buying-dont be fooled. My moms quality of life is rapidly deteriorating while waiting for parts and they are no help. DO NOT USE THIS COMPAN... read more
Terrible customer service. If something is broken on wheelchair, it takes weeks to get a service tech to fix it.leaving disabled stranded
The local store has the parts on hand to fix my daughters chair yet we are being told it will be weeks before they can get authorization. We have had insurance on file for years. In the meantime my daughter is left in pain without her customized chair. How in the world is this acceptable or ethical?
Do not use this company! We have a wheelchair from them and it has had many problems. My wife is semi-quadriplegic (partial use of right hand and right leg) and in a wheelchair all day. Arm rests keep collapsing onto wheels so she cant move, bearing broke on the small front wheels, cushion wont hold air AND NU MOTION ALMOST NEVER RETURNS OUR CALLS. Horrible customer service and horrible service!!!!
Frequently asked questions about Numotion
How is Numotion rated?
Numotion has a 3.5 star rating with 206 reviews.
When is Numotion open?
Numotion is open now. It will close at 5:00 p.m.