Old Republic Home Protection

Anna M 

on BBB

a year ago

I sent an email and nobody had the courtesy to respond to me. I am very unhappy with the last call out. 

s. l 

on BBB

a year ago

Last year, I had 2 service calls...both were excellent with great coverage from ORHP and very professional contractors. So I "have" good plumber/electrician....and "HAD" good pool equipment repair service---HAD!When a similar problem arose, I called in ORHP and was arbitrarily assigned a "ghost" service dude who DOES NOT HAVE ****** REVIEWS!!!! What "legit" contractor skirts public scrutiny? ************His yelp rating was 1.5 stars! 85% terrible feedback!*************These are the contractors being assigned! No choice---no ... read more

Fabiola R 

on BBB

a year ago

I have been a customer of Old ********************** Home ****************** for many years. I have 3 properties that this company covers. We have had a problem with one of our home trading fees since March of this year. Every single month I have been calling to fix the same problem over and over again. I have requested to talk to a supervisor because our problem is not handled correctly but they don't want to transfer me to a supervisor. The customer support personnel said that it had been fixed. I am tired of wasting so ma... read more

Whitni R 

on BBB

a year ago

I have had to utilize this warranty three times this year for various services and two of the experiences have been negative. After making multiple appointments with assigned contractors, either they do not show up or come multiple hours after the given appointment window. At this point I have had to be displaced from my home numerous days and have the health of myself and my toddler jeopardized unnecessarily. When attempting to notify the warranty company of my problem, I was dismissed as though I was the problem further le... read more

John G 

on BBB

a year ago

Sent a contractor into my home to fix AC. They were going to clear out main drain lines as they were clogged. They blew too much pressure into pipes and burst the pipe above my kitchen sending water through my kitchen ceiling. The contractor said he would contact Old Republic on how to proceed. They denied coverage because the pipe was now not accessible. They told me to work it out with contractor and they did not want to accept it either. So now I have to find a plumber and a sheetrock guy to fix their mess up on my own di... read more

Kaulana U 

on BBB

a year ago

Our water softener went out so we called OR and they said they didnt have a tech in our area so well have to find one ourselves. Basically saying were on our own and they would cover up to $500. We got it fixed and they sent a check for $400 because the service call is $100. Which is weird because this was not one of their techs. So do they just get $100 for free? Soon after that problem our AC went out and temps outside were 90+ and roughly 81 inside the house. We again reached out to OR and they said they had a tech coming... read more

Nyla S 

on BBB

a year ago

I **ntacted Old Republic Monday for an AC repair. *************** came out immediately. The service ** informed me that a **mpressor is needed. I have called Old Republic at least 8 times and every time the same response. The purchasing **** hasn't picked up the ticket. I mentioned there are elderly people in the home in ****** ******* where the temps are over 90 degrees daily. I have already purchased a window unit so they will be **ol in 1 room but this unacceptable. I have called around and no ** has a **mpressor and does... read more

Chris R 

on BBB

a year ago

Home warranties are widely regarded as essentially useless, and if we can say one positive thing about Old Republic (OR), its that their offering at least meets industry standards. I would never voluntarily pay for such a plan, but one was thrust upon me by the real estate industrial complex, so I thought Id give it a whirl.I called for service on a not-cold-enough refrigerator on a Wednesday. Some no-name, bottom-feeding appliance repair outfit shows up the following Monday. Spends 5 minutes, finds ice and rust on the back,... read more

Forever M 

on BBB

a year ago

I just bought a house and I upgraded my plan shortly after I moved in because it came with the basic plan. I explained to them that I needed to coverage for a whole list of things and she said okay this plan will cover you. And then paid $750 to add that plan and then my ro filter went out and I called and they said that it's not covered and that I couldn't add it. They still send out a service technician because I was leaking hot water not cold water under my sink and the technician came out looked and said that you didn't ... read more