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Old Republic Home Protection
About this business
Horrible customer service, lack of transparency and failure to correctly complete the issue.
Business response:
Hi, ******* Thank you for your review. Based on what you described, I understand your frustration. Would you please send your Plan number and/or covered property address to ************************************* I look forward to getting you the assistance you need. ~**************
Requested service for broken water line in refrigerator. It took 2 weeks to get contractor out and he had to order some more line. After almost 3 weeks, called him to discover he had gotten in the line, but hadn't had time to repair our refrigerator. A few days later, he installed the new line under the bottom of the freezer door only to find the line was broken inside the door near the dispenser and the entire door must be replaced. After not hearing from Old Republic for a couple of weeks, I called on May the 14th, discuss... read more
Business response:
Hi, ***. Thank you so much for your comments. I apologize for the service you received. We will reach out to you and hope to discuss this situation, so we can be prepared to provide a better experience in the future. ~**************
Person they sent out to "inspect" jumped to conclusions about why the glass inside the oven door cracked, assuming something (the microwave tray that had a chip in it when we purchased the house and haven't replaced it) was dropped on it, and wrote up his "report" that way. In actuality, it cracked when we used the self-clean feature on the oven. So...they deny coverage...say I can pay someone to come out and give a second opinion and if it is different, they will send their person out again. Useless and frankly very unprofe... read more
Business response:
Hi, *****. Thank you for providing your feedback. Your review is concerning to me and I would like to help resolve your work order as quickly as possible. We have reached out to you and hope to work together to find a way to provide the quality service you deserve in a timely manner. ~**************
I cancelled my plan today via email. I am very disappointed in the level of service from this company. Multiple times when placing a service order, the contractor they provided set up an appointment but never showed up or called. Old Republic's service has declined. I was a customer for 10 years, but no longer. Trying to get ahold of a live person at Old Republic is a joke. I would not recommend this company.Should be not stars for this company. Terrible service.
Business response:
********************. I am very sorry you feel this way about our company. We strive to provide the best customer service with each service request. A specialist will call you to address this situation. ~**************
Recently had a seasonal tune up on our A/C unit. The company Old Republic used this time sent out a tech that was terrible. He was pulling wires off the unit using wire strippers, then said that part was going to be failing soon that I would need to file a separate claim in order to fix it. He also stripped out the bolts that hold the cover on because he was using an extention on his battery driver and was trying to put the bolts in at an angle. I contacted Old Republic and let a message, but the never called me back, or fol... read more
Business response:
******************. Thank you for your feedback. We strive to provide high-quality service through the independent Service Provider network and sincerely apologize if that was not your experience. We will reach out to assist. ~**************
As a former employee of this company I would like to share the discrimination and unfair treatment I was given. I broke both sides of my ankle and had to have surgery. While my doctor put me on short term disability the human resources manager email me didn't even have the courtesy to call me and denied my short term disability and fired me.
Toward the end of 2023, Old Republic gave me the option to renew my warranty service for an annual $400 fee, which I did. They emailed me saying it was important to protect against the 'unexpected' and not to 'leave anything to chance'. I decided to renew my policy for 2024. The first day it started getting warmer, my AC unit stopped blowing cool air again. I submitted another claim through Old Republic and they again sent an HVAC company to look at it. The technician told me that my AC unit couldn't hold the coolant anymore... read more
Business response:
Hi, *******. Thank you for your comments. A specialist will reach out to address your concerns in more detail. We hope to clarify the value of our coverage. ~**************
My ac went out and old republic went a man out. The ac was covered under ******* factory warranty that only covered the parts. So I had to pay $1200 to the guy they sent out. It lasted 3 weeks. They sent out another guy who confirmed that what the first guy did completely destroyed the outside unit. Old republic said would pay for it. 2 weeks later I had to call to find out they won't be paying for it. Not only am I still out ac because of the man they sent out but now it will be $3500 to replace it.
Business response:
****************. Thank you for your review. We strive to provide high-level service through our network of independent service providers, and we apologize if that was not your experience. We will reach out to address your concerns. ~**************
ORHP was pretty good and responsive but the contractor (Mastertex Appliance Repair) they used is worthless. Never could fix my oven issues yet ORHP still charged me $85 twice because they had to call out the same contractor twice. I ended up calling another contractor on my own to get the issue fixed and ended up paying full price. ORHP added zero value.
Business response:
Hi, *****. Thank you for your comments. We sincerely apologize if the independent Service Provider did not provide service to your expectations. We will reach out to you for further assistance on this work order. ~**************
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.6 star rating with 7,834 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.