Old Republic Home Protection

Duane B 

on BBB

2 years ago

WARNING: Vet this company fully before doing business with them Our case involved a leaking toilet, whose severity increased over a month, prompting us to request a service call The technician involved indicated the leakage problem was due to the floor being uneven and the toilet not sitting level, thereby allowing the company to ************* as the problem was a pre-existing conditionFurther examination by us and others revealed the floor to be perfectly level both North to South, and East to West, and the toilet to sit pr... read more

victoria f 

on BBB

2 years ago

4 years with this company and they lost my business forever. Believe the bad reviews. I put in a request for my hot water heater leaking yesterday morning. Last night after putting my son to bed I noticed water flooding under the door. The hot water heater was now flushing through the t&p valve. Its 10pm, orhp is closed, I call a 24hr plumber assuming since my home and hot water heater are warrantied by them, surely this emergency situation calls for emergency action. Nope. They inform me that had I waited until my house was... read more

Jesse L 

on BBB

2 years ago

You call them and they make every effort to not help. I've been on the phone with them since Friday and here I am again trying to get my fridge fixed. They tell you they can transfer the service request to a competent in-network contractor then make every effort not to transfer to another contractor. Earlier one of the agents stated a microwave has the same urgency as a refrigerator. Make it make sense. They have conflicting information by different agents. Do not work with this company. 

Amir K 

on BBB

2 years ago

Totally disappointed with them. My garbage disposal stopped working in my new house, they denied the claim saying that it might have been broken earlier. The home inspection report says it was working. This should have been covered but they refused to do it and I ended up spending $550 for replacing my garbage disposal cause they recommended me to get it done by a certified plumber only. 

Corey I 

on BBB

2 years ago

I have filed 4 claims that have all been denied for technicalities. The last claim denied was for a water leak, a key thing that should be covered. Do not waste your money. *** spent $1500 on the policies and deductibles to have every claim denied. This business is a sham. 

Joanna L 

on BBB

2 years ago

Paying for a home warranty that does not cover ANYTHING and charges outrageous service fees for jobs that can not even be covered. The communication when scheduling these home warranty visits is subpar as even when told what the issue is, knowing that it wont be covered, they still charge the $85, send someone out and then we find out its not covered. Definitely do not recommend. Its unfortunate because this is an incentive when buying a home but in reality a waste of time and money. 

Kash L 

on BBB

2 years ago

ORHP hires subpar contractors or service provider for their trade calls. For the first incident, it took them 3 days to send someone out to "inspect" a clog that I found 2 days after I moved in. There were no communication for over a week after the initial inspection for the fix. I ended up having to hire my own plumber to fix the clog.A 2nd incident happened where I made a called when my oven stopped working, which was scheduled for a few days out. Between the day I called and the scheduled service visit, my oven started wo... read more

Christina N 

on BBB

2 years ago

We bought a house last spring. The seller chose this home warranty company, and we were given the platinum package. Everything was going great until our downstairs heat went out on Jan 2 of this year. We thought it would be quick and easy since the **** company said there was no way to repair the **** unit. Unfortunately, it took several weeks to approve the unit. There was almost zero communication given to us during the approval process. The warranty company kept blaming the **** company, and the **** company blamed the wa... read more

Hani E 

on BBB

2 years ago

One of the worst insurance companies ever. My cooktop broke, and they sent me a technician after charging me $85, who recommended replacing it. He sent them the measurements, and I provided the model number of my cooktop. They called me to inform me that they couldnt find the same model but would send me an email with similar options on the market for confirmation. In the email, they stated, The replacement model is based on information provided by the ******************* Service Provider, so I confirmed. During the installa... read more