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Old Republic Home Protection
About this business
My ac went out and old republic went a man out. The ac was covered under ******* factory warranty that only covered the parts. So I had to pay $1200 to the guy they sent out. It lasted 3 weeks. They sent out another guy who confirmed that what the first guy did completely destroyed the outside unit. Old republic said would pay for it. 2 weeks later I had to call to find out they won't be paying for it. Not only am I still out ac because of the man they sent out but now it will be $3500 to replace it.
Business response:
****************. Thank you for your review. We strive to provide high-level service through our network of independent service providers, and we apologize if that was not your experience. We will reach out to address your concerns. ~**************
ORHP was pretty good and responsive but the contractor (Mastertex Appliance Repair) they used is worthless. Never could fix my oven issues yet ORHP still charged me $85 twice because they had to call out the same contractor twice. I ended up calling another contractor on my own to get the issue fixed and ended up paying full price. ORHP added zero value.
Business response:
Hi, *****. Thank you for your comments. We sincerely apologize if the independent Service Provider did not provide service to your expectations. We will reach out to you for further assistance on this work order. ~**************
Old Republic, I would love it if someone would take care of my service requests or call me back after placing the request on your website. I placed a service request on 03/12/24 for my refrigerator and microwave. The first tech arrived 2 days later, which I thought was great, being this was my first time using a home warranty (I recently retired from the Army and purchased my first home). Well, some parts for the microwave arrived on 19 and 20 March. Nothing arrived for the refrigerator repair. I've been waiting for a techni... read more
Business response:
Hello, ****. Thank you for your feedback. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. We will reach out to you to resolve your concerns. ~****************
Terrible.... No Success whatsoever .....Big Failure... Have to call someone else..... Booooooo
Business response:
Hello, ***. We appreciate you taking the time to leave your comments. I sincerely apologize for your service experience. We will reach out to you to resolve this issue. ~****************
This was a bad experience. The provider was terrible. He was at the house for a total of 10 minutes. The reason for the service call was that our oven/stove was not working. He didn't do anything. He told us that the problem was electrical, and we needed to call an electrician. He didn't even pull the oven out. When we pulled it out, we saw that there was a loose wire that was connected to the stove. We tightened it up and the stove works perfectly. The service provider still is insisting that we pay the $85.00 service call.... read more
Business response:
Hello, ***** Thank you for the feedback. I apologize for any misunderstanding regarding the service you requested. We will reach out to you and hope to be able to resolve this matter. ~****************
I have been having a furnace problem for several months now. We have had three different contractors working on the problem, and no one has solved the problem. They all say it's an old unit and needs to be replaced.They all have said that Old Republic doesn't like to replace HVAC units
Business response:
Hello, ****. Thank you for your comments. We sincerely apologize if the independent Service Provider did not provide service to your expectations. We will reach out to you for further assistance on this work order. ~****************
We have three service calls pending with this firm and they have failed to perform on two on these service calls. I have spent tens of hours on the phone with various compartments of this firm without receiving the service requested or even a follow up.
Business response:
Hello, *******. Thank you for your feedback. I apologize for your experience and would like to get you the help that you need. I have sent your comments to my service team for review and assistance. You can expect a phone call. ~****************
I would give a zero if I could. Worst service ever!! They send out the most incompetent unprofessional people to work on your issue. However, they dont fix the issue.
Business response:
Hello, *****. Thank you for your feedback. We strive to provide high-quality service through the independent Service Provider network and sincerely apologize if that was not your experience. I have contacted you regarding this matter and hope to clarify the value of our service and coverage. ~****************
He fixed the dishwasher. But the refrigerator was working for 1 day. The next day he Axis said they need to order a part an will be in in 7-9 days. He came back 7 days later with no part and said it's a different problem. He spoke very little to no ************* couldn't communicate with him. He moved the unit without clearing the top an broke a mug and a glass. Not professional at all.
Business response:
Hi, Barbara. Thank you for your comments. We sincerely apologize if the independent Service Provider did not provide service to your expectations. We will reach out to you for further assistance on this work order. ~Aaron C.
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.6 star rating with 7,708 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.