Old Republic Home Protection

josh l 

on BBB

a year ago

Shower handle broke off and water could not be shut off unless all the water in the house was shut off. Contractor assigned was *****'s Appliance and Plumbing. Slow and lazy. First person assigned called finally after I submitted another request for contact. Showed up on the 2nd day. Couldn't figure out how it happened but implied that it was foul play. He at least tried to stop the water temporarily however stopped and then said I shouldn't be doing this and left. The next day, no call from anyone until I finally reached ou... read more

Nancy L 

on BBB

a year ago

I'm still waiting for a response regarding my dishwasher replacement. They asked for a clearer copy of my receipt and I haven't heard anything since. 

Jim G 

on BBB

a year ago

First Contractor assigned was HVAC LLC. Slow, lazy, and incompetent. First person assigned came after 5 days after report, told us to turn on the blower and he would come back to see if coils had thawed. Didn't wait to see if blower came on....said there is a time delay. Never came on, another guy came next afternoon (Friday) and diagnosed it as a blown blower. Said he would order and if delivered on Saturday would come and install. Never got a weekend call with temps nearing 100 degrees. Called HVAC Monday morning Day 8 to ... read more

Anna M 

on BBB

a year ago

I sent an email and nobody had the courtesy to respond to me. I am very unhappy with the last call out. 

s. l 

on BBB

a year ago

Last year, I had 2 service calls...both were excellent with great coverage from ORHP and very professional contractors. So I "have" good plumber/electrician....and "HAD" good pool equipment repair service---HAD!When a similar problem arose, I called in ORHP and was arbitrarily assigned a "ghost" service dude who DOES NOT HAVE ****** REVIEWS!!!! What "legit" contractor skirts public scrutiny? ************His yelp rating was 1.5 stars! 85% terrible feedback!*************These are the contractors being assigned! No choice---no ... read more

Fabiola R 

on BBB

a year ago

I have been a customer of Old ********************** Home ****************** for many years. I have 3 properties that this company covers. We have had a problem with one of our home trading fees since March of this year. Every single month I have been calling to fix the same problem over and over again. I have requested to talk to a supervisor because our problem is not handled correctly but they don't want to transfer me to a supervisor. The customer support personnel said that it had been fixed. I am tired of wasting so ma... read more

Whitni R 

on BBB

a year ago

I have had to utilize this warranty three times this year for various services and two of the experiences have been negative. After making multiple appointments with assigned contractors, either they do not show up or come multiple hours after the given appointment window. At this point I have had to be displaced from my home numerous days and have the health of myself and my toddler jeopardized unnecessarily. When attempting to notify the warranty company of my problem, I was dismissed as though I was the problem further le... read more

John G 

on BBB

a year ago

Sent a contractor into my home to fix AC. They were going to clear out main drain lines as they were clogged. They blew too much pressure into pipes and burst the pipe above my kitchen sending water through my kitchen ceiling. The contractor said he would contact Old Republic on how to proceed. They denied coverage because the pipe was now not accessible. They told me to work it out with contractor and they did not want to accept it either. So now I have to find a plumber and a sheetrock guy to fix their mess up on my own di... read more

Kaulana U 

on BBB

a year ago

Our water softener went out so we called OR and they said they didnt have a tech in our area so well have to find one ourselves. Basically saying were on our own and they would cover up to $500. We got it fixed and they sent a check for $400 because the service call is $100. Which is weird because this was not one of their techs. So do they just get $100 for free? Soon after that problem our AC went out and temps outside were 90+ and roughly 81 inside the house. We again reached out to OR and they said they had a tech coming... read more