Old Republic Home Protection

David K 

on BBB

a year ago

Every contractor this has sent to my home has done shotty work at best. U havehad the same contractor come 3 tmes for the same problem. A simple backed up pipe. Well when i called a new contractor they ran a camera down the drain and actually found the problem. I am out of Old Republic' s terrible choice of screenng contractors. Unfortunately, it was the company that was given when the hime was purchased. 

Anne S 

on BBB

a year ago

They are the least responsive company I have ever dealth with in decades. I have and had two issues. The first is a dishwasher and their repair reps could not get the parts (and still do not have all the parts) to fix it for a month or two. They state their repair company put in one part but it was found brand new still in the box. After waiting indefinitely and them refusing for us to go out of network to a company that had the parts and could fix the dishwasher we finally purchased a new one. They have refused to reimburse... read more

Deborah L 

on BBB

a year ago

I am writing not because I expect anything but because working with your Service Request Process was the worst. I will not renew my contract with you. I never want to go through that experience again. EVER! I am in the customer service business so I have some knowledge of how this is done. I know for a fact, based on my experience you can save yourself and your customers a lot of time, cost and frustration. Ultimately resulting in customer dissatisfaction. I replaced my broken air condition, and over thirty-one calls between... read more

Dipesh P 

on BBB

a year ago

I had a worst experience with my last service request. When I called to get a permission to get issue taken care at the soonest by outside network contractor it played automated message giving authorization to take care of the issue with amount less than $250. I submitted itemized receipt after I took care of the issue by outside network contractor. Now they are saying I did not take their permission or talked to real person to take care of the issue by outside network contractor. While their automated system did not direct ... read more

glenn g 

on BBB

a year ago

Company was unable to facilitate service in 12 days from initial call and said errors in communication with svc provider does not matter and after 5 calls to old republic they finally got svc provider out and delay doesn't matter and still responsible even with their errors 

Sharon S 

on BBB

a year ago

Very bad/poor customer services. I file a service in Sept 19,2023 for the 3rd time they fix same refrigerator. Until now its Oct 30,2023 still my refrigerator is not fix or even updated whats going on in the service i need. Every week i would call they say the same thing someone will get back to me? But almost 2 mo tha now where is the service i need??? The last a mo th and half been trying to turn of and on the refrigerator so at night it wont sound like a boat now this weekenddd it totally stop cooling so all my food was r... read more

Pankesh P 

on BBB

a year ago

I feel compelled to share my unsatisfactory experience with Old Republic, as it certainly did not meet my expectations.Firstly, my interactions with the **************** Representatives were less than ideal. I found myself having to repeat my issue across three different phone calls to three separate individuals before receiving the help I needed.In addition to this, I was referred to "#1 ***************- SC" for service, which resulted in an unexpected additional charge of $680, on top of the trade fee (85$) I had already p... read more

Baby Rizzo ~ T 

on BBB

a year ago

The literal worst. We bought our house aprx April 1, the air went out the first time in May. It has not consistently worked since (now October). We live in ******* - with temperatures at 115 in the summer. They keep coming out and piecemeal fixes instead of replacing it and it breaks again 3 weeks later. The 2nd to last time it broke it was out for 2 weeks while they waited for a part (in July) - the contractor came-out for and said he fixed it. I called them w/in hours to say it was still broken. They told me Id have to wai... read more

Edgar M 

on BBB

a year ago

Horrible service. Long wait times. People do not call back for weeks. Our AC unit malfunctioned due to a natural malfunction. Yet their contractor they sent out said the unit malfunctioned due to construction dust - we dont even know what that is. I hired our own AC contractor, sent them the report from our ac contractor and our home inspection - everything matches that the unit malfunctioned. No call back for 3 weeks. Then they want to send another one of their service contractors for another inspection. I called early Augu... read more