Old Republic Home Protection

anthony m 

on BBB

a year ago

their website is "broken" and doesn't allow you to submit warranty claims via their online portal for covered items. This is completely unethical and a lawsuit needs to be filed against them about this. Completely unacceptable. They even have the nerve to keep you on hold for lengthy times and then have it tell you that you can file the claim online 24/7 which is false advertising and a slap in the face considering the reps/employees are aware of this simple IT fix that has not been implemented. Extremely shady! Beware 

Alice L 

on BBB

a year ago

8/28/2023 I put in a service repair call for my A/C. First, due to the false assumptions of the service provider consultant, it is denied. Confirmed with the *** that the claimed cause could not be true, they did put out a recall, taking DAYS to go through to the service provider. This is *******, in the hottest month of the hottest year (2023). Finally, after I spend $500 for a window unit because I am experiencing breathing problems from the heat, they reapprove the order. Next thing I know, THREE weeks later, they "can't ... read more

Vicki P 

on BBB

a year ago

On Aug 22 , 2023 Old Republic to make a claim about ** problem. A company called Sea Breeze was called to evaluate. Seabreeze Tech left and claimed there is no problem with the *** The ** still not working . The Next day Old Republic was informed the Tech had left without any repair done. The work was given to Sea Breeze again. to come on the 24th. Sea breeze was asked not to leave the home until the repair was completed. Sea Breeze accepted the job. The next day the job was assigned to another company called American Heatin... read more

Eunice H 

on BBB

a year ago

We have used ORHP in the past without any issue until this past issue that is ongoing. We submitted a service request end of July for a fridge that was not maintaining cold enough temperatures. It is now September 6 and after 2 technicians coming through, the fridge still hasnt been fixed. The first technician came out and had a part replaced that relatively quickly - within a few weeks. The fridge still wasnt working so a second technician was called and came out on 8/22. They didnt submit a report till 8/30 and I was under... read more

Alia K 

on BBB

a year ago

I do not like this company, most the vendors they are contracted with all below par, if you call different vendors they give different advise, Old republic intention is to avoid fixing things, they will give a run around in a major way, me and my kids were without AC in bedroom for 2 weeks, they send AC company guys who gave different and wrong advise, I finally paid money out of pocket to get AC fixed, I have licensed and bonded companies advising replacing the unit and old republic denies fixing unit let alone replacing th... read more

Viraghni A 

on BBB

a year ago

I have problem with my refrigerator for couple of weeks now. I called old republic home protection and they sent someone to check the refrigerator. This guy didnt know what he was doing. Doesnt speak English at all. Then I called back again still my refrigerator not working. They sent someone else and the guy said its not suppose to be connected to the gfi outlet. So he changed the outlet. I called the warranty department again and they told me that the technician said because of the gfi my refrigerator got damaged and they ... read more

Terri B 

on BBB

a year ago

I have home warranty plan with Old Republic Home Protection. My a/c went out. We call for service the send out ****** heating and cooling. The gentlemen came out from this company stated our compressor is out. He did take device fee. He transfer the service call back Old Republic. They send a guy from Wire Shield heating and cooling and he could not fix the a/c he took the service of $110.00.. He left and the our a/c still not working. So he came out to our home twice problem not solved. We had to call Old Republic back and ... read more

Robb L 

on BBB

a year ago

I had cracks on the heat exchange for my furnace. Luckily parts were covered under manufacturer warranty but labor wasnt. Old Republic refused to cover these labor costs b/c of the manufacturer warranty. Honestly, what is the point of paying for a home warranty if they dont cover anything? 

Craig D 

on BBB

a year ago

Tried to sign up for a plan they give me one price and sent me a invoice for a different price. 6 Phone calls later all I get is being transferred to different departments so far I have had to tell my store 8 time. I can only image what it would be like trying to get a repair done. Most of the reps want to be rude and pass me off to someone else. Also been on the phone 40 minutes on hold I give up and would not recommend this company.