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Old Republic Home Protection
About this business
This will be Old Republics 7th attempt to fix our refrigerator. The second vendor was returning today with a call time of between 9 am and noon. No one has shown up yet. The first appointment the vendor said there was no problem. I had to prove to him that the refrigerator wasn't cooling using several different thermometers. The first vendor ordered a cooling fan which took over a week to get. The vendor returned a second time, installed the cooling fan and no luck. He then decided to try replacing the digital readout. That ... read more
Business response:
Hi, Orla. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A service specialist will reach out to you to resolve your concerns. ~***** *.
Started with dishwasher issue at rental property. Tried to *************** online, but not category for dishwasher (?). Had to call. *********. They don't want you to call, but cannot communicate with them otherwise. Had to navigate annoying phone system and 20 minutes later, got to a live body. Explained situation, gave them tenant's phone number for contact. Technician went to property, tenant called me a day later and said the technician told her the unit needed a new control panel. Fine, only neither technician nor ORHP ... read more
Business response:
Hi, *******. Thank you for your comments. I am deeply concerned about the length of time this repair is taking and would like to help. A specialist will call you to address your concerns as quickly as possible. ~***** *.
According to their own BBB stats, they get a formal complaint every 36 hours and thats only counting the people who actually bothered to file. Imagine the chaos from the ones who didnt. Dont just pass run. Save your money.
Business response:
Hi, ******. I sincerely apologize if our service did not meet your expectations. Would you please email your plan number or covered property address to ************************************* We hope to assist. ~***** *.
I have recently become a customer of **********************. I was very excited about being a customer. My excitement quickly turn into a nightmare and headache on 12/15/2025. My refrigerator has went out and they agreed to replace it , they said it would take 17 days for the company to send it . I explained to them that I have medication that needs to be refrigerated. I have been buying ice keeping it in a cooler. . This is unacceptable!!!!! Now they are saying it will be 1 /6/2026 before it arrives,which would be over 17 d... read more
Business response:
Hi, ********. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A specialist will reach out to you to resolve your concerns. ~***** *.
I have had Old Republic for years and had outstanding service until December 22, 2025. I called to have my microwave oven repaired. They charged me the fee before the work was even completed? Never asked if the repair was completed. I called and was put on hold for 40 minutes after being passed around from one representative to another. I told them the repair person never showed up between the agreed upon time. They informed me that it was not their problem. They can't control if the repairman shows up as agreed or not. I lo... read more
Business response:
Hi, ******. Thank you for your comments. Our intent is to dispatch a Service Provider to solve the problem the first time. A specialist will call you as soon as possible to assist with your concern. ~***** *.
I had this home warranty from old republic for seven years. I paid 150 extra a year in good faith that it was going to cover my air-conditioning and heating. But lo and behold once my air-conditioning went out the technician that they sent out made up stories that children were sitting on it or pets or something to make the warranty no longer valid. Everything that he said was a lie. The air-conditioning unit is in a small yard area and nobody even comes near it. Its in the corner and I dont have any pets or children that ha... read more
Business response:
Hi, ******. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. You can expect a phone call. ~***** *.
Do not get Old Republic as a home warranty. They contract the worst companies to come do repairs. I a horrible experience with Vector Home Appliance in *********. That company has a 2 star rating on ****. I called in and complained after the technician at Vector Home Appliance disregarded everything I said and tried to tell me my dishwasher wasn't leaking. The Old Republic agent then had another company come out. ********************. Once again, 2 star reviews on yelp with tons of 1 star posts. Do yourself a favor, don't bu... read more
Business response:
Hi, *****. Thank you for your feedback. We strive to provide high-quality service through the independent Service Provider network and sincerely apologize if that was not your experience. A specialist will call you to help as soon as possible. ~***** *.
I am currently on hold with old Republic, and I have been on hold for 40 minutes so far today. Yesterday I was on hold twice for thirty minutes each time. Every time someone answers the phone they say they need to transfer me to someone else. I have three policies with Old Republic. They do not seem interested in keeping my business at all. Dealing with this company has been very stressful .
Business response:
Hi, *********. Thank you for your comments. I sincerely apologize for the long hold time, and understand your frustration. A specialist will call you to help as soon as possible. ~***** *.
They are no better than **********. Quick to take your money but finds any reason not to follow through. You are much better off going anywhere else for any reason. I'm not sure why I spent all this money on a warranty that makes it difficult for you to get them to cover anything at all. My first time calling in, and they weasle out of following through on my warranty on top of making me wait for 35 mins, I will NOT be using them in the future. I could have saved the money and hired someone else to do what is needed to fix m... read more
Business response:
Hi, ******. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. You can expect a phone call as soon as possible. ~***** *.
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.6 star rating with 7,811 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.