Old Republic Home Protection

Teresa D 

on BBB

a year ago

The worst customer service, they charge you but never fulfill their job of repairing. The wait time to speak to a customer representative is over an hour. They give you the run around everytime and offer zero help!! 

Jill B 

on BBB

a year ago

Our air conditioning went out a week ago last Monday. We were told someone could come out over a week later to check it out. We live in ******* and are enduring the summer heat. We called back and someone else was sent out the same day. We were told we were a priority but over a week later are still waiting for the repair. Come to find out the invoices were sent to the wrong company. We will be getting this repaired Friday, which means almost 2 full weeks of no air conditioning in ******* in the dead of summer. They will not... read more

CARLOS Y 

on BBB

a year ago

Not as good as used to be. ORHP it seems lately use unprofessional contractors or none experience. They sent three contractors to fix my pool and the third one did it but in his second visit, it took 6 weeks to fix it with consequence algae issues. In addition I used other contractor on my own. 

Pamela A. B 

on BBB

a year ago

I have been a consistent contract holder since the purchase of my home. I had a a/c malfunction and for me, Old Republic tarnished any semblance of respect or integrity that I held. I was out of service for more than a month dealing with Old Republic. I was given inconsistent and misinformation. I was lied to and my questions were ignored and never answered. I received nothing but excuses. I was so disappointed, I cancelled my contract. **************** rated at an all time low. The providers sent to my home said one thing t... read more

Alex P 

on BBB

a year ago

Horrible renewal process. Made a payment which should have gone prior to 10 day without coverage lapse and they issued new plan account # on the last day to receive no lapse coverage. Raised service call from $85.00 to OVER $100 plus $110! Limited customer service and outdated resources altogether. 

Wade B 

on BBB

a year ago

It has been two weeks now without a refrigerator. Three different companies have been sent to the house and we still are waiting on a date for someone to come out and fix the refrigerator. Ll 

Mandy R 

on BBB

a year ago

Old republic is not what it used to be. 6 weeks no AC in *******. Filed claim 5/30 today is 7/10 ORHW did nothing to speed up the process. Stuck client with a slow and unresponsive provider ( All American AC) which has terrible reviews online. Over $2300 in charges. And still no AC working. ORHW employees just make up excuses and facts that turned out to not be true. Just communicated with *** who says he is working on about 20 similar cases. If ORHW would approve local parts and allow us to choose our own providers we could... read more

Derek Q 

on BBB

a year ago

I can say this with absolute certainty that this company should be shut down and is one of the most horrific companies I have had the displeasure of dealing with. Old republic is 100% at fault for my displeasure as the independent HVAC contractors themselves were great. It took me weeks! Weeks! To get a tracking status for the part needed for my AC every single person I talked to on the phone did nothing to help I can tell they all work remote and lacked any training whatsoever as all they can say is its in progress as if Im... read more

joey l 

on BBB

a year ago

The sales department is not doing their job. Old republic keep on raising the rate every year by little bit, but this year is out of control. They raise the rate 38% more than last year and the trade call fee is even 25% more. Since these two property been with old republic for many year, so that's why i was thinking to call to their company to see if we can work the rate down. Because we also have other property with another home warranty company, so we know the rate for recent market. But when i call to the sales departmen... read more