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Old Republic Home Protection
About this business
Awful!! Waiting on hold hours to be told I need to pay over $2000 for my AC that is out and not functioning. Certain parts are not covered. Why have a warranty plan if I am going to be paying over $2000 dollars. I waited on hold 1.5 hours before having to hang up and 1 hour the next to be told this. So CRAZY!!!!
Business response:
Hi, *****. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. A specialist will reach out to discuss this matter further. ~***** *.
I filed a claim for a dishwasher on 8 July. ORHP contacted a company that is over an hour away from our house to come diagnose and fix the dishwasher. After a week and a half, the company(**************************) finally contacted us back to set up a time to come look at the dishwasher. They arrived 2 days later and diagnosed the motherboard as the problem. They did not have the part in stock so had to order it. After 3 weeks of no contact we contacted them and they came out to replace it. In the process of replacing the ... read more
Business response:
Hi, *****. Thank you for your review. We strive to provide the highest quality service and sincerely apologize if the independent Service Provider did not meet your expectations. We have reached out to you to discuss the matter further. ~***** *.
I have waited 3weeks now going on 4 weeks for a major kitchen appliance repair. I have paid for 'non-covered repairs' of $372.46 (still unknown details). The Appliance Repair company assigned by my Home Warranty, Old Republic, refused to provide a detailed line item invoice, and says I need to contact the Warranty Company, Old Republic? If I paid the Appliance Repair directly for supposedly 'non-covered' whatever costs how can they refuse to provide me the details of what I just paid for? I asked the Appliance Repair agent f... read more
Business response:
Hi, ******. The situation youve described is concerning to me. We expect the independent Service Providers to provide a complete diagnosis. A specialist will reach out to you to get more information. Thank you for your comments. ~***** *.
This company has taken payment from me for several years, and will literally find any excuse to not repair, replace or reimburse any of my service requests. Out of four appliance repair requests, each one was dismissed with another excuse. The customer service representatives will pass you around on the phone for an hour before actually answering your questions. They never call you back to give input, and left many of my appliance repair companies in the dark. I do NOT recommend **** for anything, especially if you expect to... read more
Business response:
Hi, *********. We sincerely apologize if our service did not meet your expectations. At Old Republic, we know it is important to address service concerns and provide solutions. A specialist will call you to help. ~***** *.
Bad , I dont recommend. They will do anything but help you with the bare minimum. We bought the plan that covered the most according to their brochure and they will do anything to not fix or replace or repair . They will send the cheapest shops out to your home on a free estimate but will charge you a $100 fee deductible just to be told that your plan dont cover . If I can give them a 0 I would .
Business response:
Hi, ******. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. A specialist will reach out to address your concerns. ~***** *.
THE WORST EVER. Had this company for over 9 years. Never a problem. This year is the worst. Three weeks and still waiting for my dryer to get fixed. Price of membership higher and awful customer service. I us to refer this ********************** to all my real estate friends for the new home owners... NOPE NO NEVER. The company they hired to find contractors is not any better. Sad No star here. Not worth one star but its making me a star.
Business response:
Hi, ******. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. A specialist will call you to discuss this matter further. ~***** *.
If I could give Old Republic Home protection zero stars, I would.I purchased my home just one week ago, and within days, my **** system completely failed. I filed a claim through Old Republic thinking this was exactly what a home warranty is for. Instead, I was met with an infuriating mess of delays, finger-pointing, and ultimately, denial.Old Republic sent out a technician who allegedly told them the **** issues had to be pre-existing before the salesomething that supposedly voided my claim. However, when I contacted the te... read more
Business response:
Hi, **********. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. A specialist will call you to help as soon as possible. ~***** *.
I live close to the headquarters, purchased a vacation home ~200 miles away. The washer was broken with water leaking, the drier would run for 1hr, 40min of cold air blowing, contacted Old Republic and was told You need to locate someone and pay them for inspection/repair. This was 1 of several issues, OR fails to assist! I phoned the *** was advised a manager would take my call, the agent refused to identify herself, lied and placed my call into a phone cue! This company has been 100% useless, dishonest and a waste of money... read more
Business response:
Hi, ***. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. A specialist will call you to help as soon as possible. ~***** *.
The customer service is terrible along with charges and repairs. I reported a malfunctioning refrigerator June 2 almost 9 weeks ago. It is still not working and the offer is we can give you 475 or we can fix it with no time linit with regards to actually have it fixed. This was after being on hold for over an hour. I asked to speak with a supervisor. I was told the following morning a supervisor would contact me. No contact, no email to ask again my only choice is to wait on hold for another hour to speak with someone that h... read more
Business response:
Hi, ****. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A specialist will reach out to you to resolve your concerns. ~***** *.
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.6 star rating with 7,811 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.