Old Republic Home Protection

Charles F 

on BBB

a year ago

We have three service calls pending with this firm and they have failed to perform on two on these service calls. I have spent tens of hours on the phone with various compartments of this firm without receiving the service requested or even a follow up. 

Jorge R 

on BBB

a year ago

I would give a zero if I could. Worst service ever!! They send out the most incompetent unprofessional people to work on your issue. However, they dont fix the issue. 

Barbara H 

on BBB

a year ago

He fixed the dishwasher. But the refrigerator was working for 1 day. The next day he Axis said they need to order a part an will be in in 7-9 days. He came back 7 days later with no part and said it's a different problem. He spoke very little to no ************* couldn't communicate with him. He moved the unit without clearing the top an broke a mug and a glass. Not professional at all. 

Duane B 

on BBB

a year ago

WARNING: Vet this company fully before doing business with them Our case involved a leaking toilet, whose severity increased over a month, prompting us to request a service call The technician involved indicated the leakage problem was due to the floor being uneven and the toilet not sitting level, thereby allowing the company to ************* as the problem was a pre-existing conditionFurther examination by us and others revealed the floor to be perfectly level both North to South, and East to West, and the toilet to sit pr... read more

victoria f 

on BBB

a year ago

4 years with this company and they lost my business forever. Believe the bad reviews. I put in a request for my hot water heater leaking yesterday morning. Last night after putting my son to bed I noticed water flooding under the door. The hot water heater was now flushing through the t&p valve. Its 10pm, orhp is closed, I call a 24hr plumber assuming since my home and hot water heater are warrantied by them, surely this emergency situation calls for emergency action. Nope. They inform me that had I waited until my house was... read more

Jesse L 

on BBB

a year ago

You call them and they make every effort to not help. I've been on the phone with them since Friday and here I am again trying to get my fridge fixed. They tell you they can transfer the service request to a competent in-network contractor then make every effort not to transfer to another contractor. Earlier one of the agents stated a microwave has the same urgency as a refrigerator. Make it make sense. They have conflicting information by different agents. Do not work with this company. 

Amir K 

on BBB

a year ago

Totally disappointed with them. My garbage disposal stopped working in my new house, they denied the claim saying that it might have been broken earlier. The home inspection report says it was working. This should have been covered but they refused to do it and I ended up spending $550 for replacing my garbage disposal cause they recommended me to get it done by a certified plumber only. 

Corey I 

on BBB

a year ago

I have filed 4 claims that have all been denied for technicalities. The last claim denied was for a water leak, a key thing that should be covered. Do not waste your money. *** spent $1500 on the policies and deductibles to have every claim denied. This business is a sham. 

Joanna L 

on BBB

a year ago

Paying for a home warranty that does not cover ANYTHING and charges outrageous service fees for jobs that can not even be covered. The communication when scheduling these home warranty visits is subpar as even when told what the issue is, knowing that it wont be covered, they still charge the $85, send someone out and then we find out its not covered. Definitely do not recommend. Its unfortunate because this is an incentive when buying a home but in reality a waste of time and money.