Old Republic Home Protection

Nyla S 

on BBB

a year ago

I **ntacted Old Republic Monday for an AC repair. *************** came out immediately. The service ** informed me that a **mpressor is needed. I have called Old Republic at least 8 times and every time the same response. The purchasing **** hasn't picked up the ticket. I mentioned there are elderly people in the home in ****** ******* where the temps are over 90 degrees daily. I have already purchased a window unit so they will be **ol in 1 room but this unacceptable. I have called around and no ** has a **mpressor and does... read more

Chris R 

on BBB

a year ago

Home warranties are widely regarded as essentially useless, and if we can say one positive thing about Old Republic (OR), its that their offering at least meets industry standards. I would never voluntarily pay for such a plan, but one was thrust upon me by the real estate industrial complex, so I thought Id give it a whirl.I called for service on a not-cold-enough refrigerator on a Wednesday. Some no-name, bottom-feeding appliance repair outfit shows up the following Monday. Spends 5 minutes, finds ice and rust on the back,... read more

Forever M 

on BBB

a year ago

I just bought a house and I upgraded my plan shortly after I moved in because it came with the basic plan. I explained to them that I needed to coverage for a whole list of things and she said okay this plan will cover you. And then paid $750 to add that plan and then my ro filter went out and I called and they said that it's not covered and that I couldn't add it. They still send out a service technician because I was leaking hot water not cold water under my sink and the technician came out looked and said that you didn't ... read more

Jason R 

on BBB

a year ago

The "Protection" is an absolute waste of money. One would be better served putting $1K in the bank each year for home owner surprises. At ORHP $1,100 dollars a year will afford one canned emails and attitude while trying to get what you pay for. Scenario: An easy as 1, 2, 3. Range microwave goes out. Put in a request for replacement. Pay $85 dollars for someone to send you an email explaining they can't find anyone to assist. Doubt anyone lifted a finger. Its that time again. Contract automatically renews while unit is still... read more

Kelly M 

on BBB

a year ago

Terrible service, took 12 days to finally get a plumber out for my toilet. Didnt do much except change the flapper (I provided the part). There seems to be no communication between Old Republic and their contractors. Then he tried to sale me a brand new toilet! Old Republic used to be a good company with above average service, but not anymore. 

Robert K. 

on BBB

a year ago

Horrible customer service, lack of transparency and failure to correctly complete the issue. 

Bob L 

on BBB

a year ago

Requested service for broken water line in refrigerator. It took 2 weeks to get contractor out and he had to order some more line. After almost 3 weeks, called him to discover he had gotten in the line, but hadn't had time to repair our refrigerator. A few days later, he installed the new line under the bottom of the freezer door only to find the line was broken inside the door near the dispenser and the entire door must be replaced. After not hearing from Old Republic for a couple of weeks, I called on May the 14th, discuss... read more

David A 

on BBB

a year ago

Person they sent out to "inspect" jumped to conclusions about why the glass inside the oven door cracked, assuming something (the microwave tray that had a chip in it when we purchased the house and haven't replaced it) was dropped on it, and wrote up his "report" that way. In actuality, it cracked when we used the self-clean feature on the oven. So...they deny coverage...say I can pay someone to come out and give a second opinion and if it is different, they will send their person out again. Useless and frankly very unprofe... read more

Patricia M 

on BBB

a year ago

I cancelled my plan today via email. I am very disappointed in the level of service from this company. Multiple times when placing a service order, the contractor they provided set up an appointment but never showed up or called. Old Republic's service has declined. I was a customer for 10 years, but no longer. Trying to get ahold of a live person at Old Republic is a joke. I would not recommend this company.Should be not stars for this company. Terrible service.