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Old Republic Home Protection
About this business
I paid for the Brat plan, choosing the most expensive option they offered. I submitted a request for my washer and dryer. The dryer was left in the middle of the hallway, and the technician said that was the only way it would work. As for the washer, they have come three times, and it is still not working. Every time they come, they claim its a different ********* they want to send someone again to fix it, and if I choose to replace the equipment, they are only offering me $200, which is nothing considering the service reque... read more
I reported an issue with my AC to Old Republic Home Warranty. Despite their assigned technician coming the next day and noting that several parts needed replacement, there was no further progress. Old Republic kept saying they hadnt received the technicians report even after we waited two more days. The lack of communication and urgency has been extremely frustrating. With extreme summer heat, no working AC, and no clear updates or resolution in sight, we were ultimately forced to find our own solution and replace the entire... read more
Business response:
Hi, Hsinping. Thank you for your comments. I am deeply concerned about the length of time this repair is taking and would like to help. A specialist will call you to help as soon as possible. ~***** *.
I reported an issue with my AC to Old Republic Home Warranty. Despite their assigned technician coming the next day and noting that several parts needed replacement, there was no further progress. Old Republic kept saying they hadnt received the technicians report even after we waited two more days. The lack of communication and urgency has been extremely frustrating. With extreme summer heat, no working AC, and no clear updates or resolution in sight, we were ultimately forced to find our own solution and replace the entire... read more
I paid for the Brat plan, choosing the most expensive option they offered. I submitted a request for my washer and dryer. The dryer was left in the middle of the hallway, and the technician said that was the only way it would work. As for the washer, they have come three times, and it is still not working. Every time they come, they claim its a different ********* they want to send someone again to fix it, and if I choose to replace the equipment, they are only offering me $200, which is nothing considering the service reque... read more
Business response:
Hi, ******. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. A specialist will call you to help as soon as possible. ~***** *.
Don't even think about using this Disgusting, Horrible, Company.I have the Gold Service.If you call them and say that you are a new customer, they will pick up the phone immediately.If you are one of the unfortunates. like me, who actually subscribed and paid for their service, you will be placed on forever hold. (For me it was 2 hours and 29 minutes of listening to elevator music) That was only one time. I made 4 other calls to put a claim in.The claim was denied because I finally used my own workers. I did that because eve... read more
Business response:
Hi, *******. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. You can expect a phone call. ~***** *.
This company is not great. I called to submit a concern that the ** company they used keeps coming out and not fixing the issue only for Old Republic to keep charging us $100 for each time this company comes out. The agent, not wanting to hear my complaint just hangs up on me. Mind you, every call to them takes 45m-an hour to get to an agent. Weve been without air conditioning not for 3 months while we wait for the same company to come back and forth to say yeah its broken. Ill come back next week and check again Ill never u... read more
Business response:
Hi, *********. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. You can expect a phone call as soon as possible. ~***** *.
This company is deceptive and fraudulent. It says everywhere on their website and marketing brochure that claims can be submitted on their website portal 24/7. This is deceptive. After my 30 day waiting period, I attempted to access the portal and there were no options to submit claims. When I called in to ask, I was told there was an additional waiting period (so now 60 days?!) to submit on the website. The customer service women was incredibly rude and condescending. I cancelled my policy and submitted a complaint with the... read more
Business response:
Hi, ********. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. You can expect a phone call to discuss this matter further. ~***** *.
Im extremely disappointed in ORHP and their deceptive, exhausting claims process. After two years of repeat AC issues, including three refrigerant leaks, their technician finally acknowledged our system (evaporator coil and condenser) needed replacing. Yet ORHP refused to cover the full repair, instead demanding $1,050 in non-covered charges including items that are clearly covered under our Silver Plan.We asked for written documentation citing what page or exclusion supports these charges nothing. Multiple calls, emails, an... read more
Business response:
Hi, ******. Thank you for your review. I sincerely apologize that you did not receive service to your expectation. We will reach out to you and hope to discuss this issue. ~***** *.
******** customer service. I had a Home ****************** claim through ORHP, and this firm was assigned to the the claim. They do not answer the phone and do not return calls even after multiple attempts to engage. Definitely a company to avoid.
Business response:
Hi, ******. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. You can expect a phone call. ~***** *.
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.6 star rating with 7,811 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.