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Old Republic Home Protection
About this business
Got this USELESS warranty from seller when I bought my last house. They need to be investigated for fraudulent business practices.Pool filters housing top dome cracked and instead of covering it they keep claiming my filter cartridges caused the problem even though the 2nd tech they sent told me your pool cartridges have nothing to do with a cracked filter housing dome. If their industry was regulated like the insurance industry they would be subject to a lawsuit. STAY AWAY FROM THESE SCAMMERS!!The cartridge filters are clea... read more
I have renewed my policy for 12 years, when I filed my claim 4 days ago because of a malfunctioning ac unit in ******* when it is over *********************************************************************************** Not only am I hot, Im even more mad that they charged me for it, and still waiting for a result. Ive called the contractor assigned who doesnt answer multiple times, as well as old republic 3 times - when you are paying top dollar for a service, I expect a little more in return
Business response:
Hi, ****. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A specialist will reach out to you to resolve your concerns. ~***** *.
Terrible. Wonder if I should get a lawyer. Our AC has been out for a month. They have sent 5 people from 3 different companies to fix our ******* ** unit. All of them say they need a ******* specific service person with the right diagnostic equipment. But old republic just says that they dont have a contract with *******. So they say we have to find someone on our own to diagnose the problem. What the heck? If we have to do it ourselves, why do we have a home warranty. We have paid them $100 each for 4 service calls on 4 dif... read more
Business response:
Hi, *****. I sincerely apologize for the delay with your A/C repair. A specialist will call you to help as soon as possible. ~***** *.
Terrible service. They told me to contact an out of network provider. Then no one answers the phone at Old Republic. Very very very bad service. Cannot say enough bad things about these people.
Business response:
Hi, *****. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. You can expect a phone call. ~***** *.
Their hold times are too long. I am writing this review while on hold for more than 30 minutes now. When I called to buy policy I had no wait time.
Business response:
Hi, **********. Thank you for your review. We sincerely apologize for the long hold time. A specialist will call you to help. ~***** *.
Very bad customer service. They had a ********************** they scheduled to come look at our dishwasher. After 2 days that company says they won't come. They find another company that only comes to town Thursdays. So 2 weeks go by finally have the company come look at it. They say the front control board is bad and it's no longer available. He said the warranty company would contact me. They called and asked if a black controller would be ok on my white dishwasher. I said no they said ok they would keep looking for a whit... read more
Business response:
Hi, *******. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. You can expect a phone call. ~***** *.
I am writing to formally express my frustration with the handling of my current claim regarding the relocation of my water heater. I was previously informed that this service was covered under my policy. However, after submitting the requested photos, I received no further updates and was instead contacted for additional documentationwithout any clear communication on next steps.This experience has been extremely disappointing. Ive held home warranty coverage for over 20 years with more than a dozen different providers, and ... read more
Business response:
Hi, ****. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A service specialist will call you as soon as possible to address your concerns. ~***** *.
I called Old Republic Home Warranty, my home warranty insurance. I paid their service fee of $100. It was my understanding that I could use a contractor of my choice. However, when I did use a contractor of my choice, I was told by a representative that their policy has changed and that I could not use a contractor of my choice and I had to use a network contractor, in which I did not know. After I paid their $100.. service fee the customer representative failed to tell me about their in network policies that consist of usin... read more
Business response:
Hi, ******. Thank you for your comments! A specialist will reach out to address your concerns. We hope to serve you again soon. ~***** *.
I filed a work order with **** and they sent out a in network company. It was for a water pressure tank. Long story short, the job was not completed by the company, I called ORHW multiple times because the company is demanding double the charges and old republic is doing nothing to help me even though they are MY warrenty company that I payed alot of money for. Almost every time I called, I kept getting different answers which made no sense considering there is a contract in black and white, all the information for everyone ... read more
Business response:
Hi, ******. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. A specialist will call you to help as soon as possible. ~***** *.
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.6 star rating with 7,811 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.