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Old Republic Home Protection
About this business
While you’re building a lifetime of memories, we keep your home protected with comprehensive home warranty plans. Since 1974, Old Republic Home Protection has helped safeguard over 6 million plan holders from the high cost of home system and appliance breakdowns. When a covered item fails, we’re here for you.
Terrible customer service!! An Agent didn't like my feedback so she hung up on me. I need a repair done on our pool which is covered according to the contract, but because I didn't answer their questions correctly they are refusing the pay for the repair. My AC is broken and they are contracted with someone who doesn't live in the area so can't come out for 2 weeks!! Lovely when it's 116 degrees every day and my house is 90 degrees inside. I will be suggesting to my agent that she never use this company again... expensive pl... read more
My fridge is still broken from Nov 2022, its jul 2023 now, still waiting for the purchasing department got the return barcode , how long do I have to wait ? I called multiple times in a month. 10 times already according to the costumer service. Talked to multiple manager.
Old Republic Home Protection (ORHP) seems like a scam. Their local providers have consistently demonstrated no interest in solving the problem; they just want to collect their fee. I have placed three service calls recently and in all three cases was told by the service provider that they couldn't provide the service. In all three cases, I had to pay their service fee and then hire my own service provider to provide the repair. In all three cases, the service provider I hired directly successfully completed the repair and th... read more
I am being generous with two stars. Last winter I needed a new heat pump and ************ took five months for them to finally pay me, and they paid only half. You never talk to the same person, so you have to start over with the review of the claim each time.They stall, make excuses why I haven't been paid, ask for one more thing, then one more thing - dragging it out hoping you will drop the claim. They personally talked to three heating/AC technicians, who they demanded call for the same information each time. Then they r... read more
Old Republic Home Protection is the worst warranty company that exists!!! Do not choose them for your Home Warranty plan!!! They are unreachable!! When you call they are COMPLETELY AUTOMATED!!! No human to speak with! The company they have come out ****************** in **** ** is extremely unprofessional and just shows up without notice and treats customers like trash because they have no repercussions. Old Republic needs to *********** companies and be a better company! DO NOT USE THEM!!!!!!
I definitely will not renew with this company. They could not find a Contractor within my state to replace my Garage Opener. Two contractors assigned, one 3 hours away and the other 7 hours away. And they had the audacity to charge me for a Service Call even though no one showed up.
I am not sure the service that is being paid for if you cant get an emergency repair done within the same day it happens. Honestly, there is no reason to have this service. The convoluted customer service experience, the long holds, and the companies selected not having availability.
Avoid Old Republic at all costs. They will come up with any excuse to not pay a dime. Our A/C started running all day long couldnt cool the house more than 2 degrees below the outside temperature. We live in *******; its 90 degrees outside and 88 degrees in the house and we have two little kids. I thought, thank goodness we have a home warranty. After they charged us the $80 fee to send someone out, it took TWO WEEKS for them to finally come back and say, we have no proof that this wasnt a preexisting condition so this will ... read more
Your customer service has gone downhill with rude phone reps who don't care anymore. We've been customers for 10+ years and what a big difference I have experienced. Your employees sound like they are miserable. Very disappointed. In order to get service and a resolution for my AC unit, it took almost a month. Now fast forward and the new unit that was installed is giving issues less than 2 months later and I'm told rudely how I will be responsible for the ************* call fee with zero empathy that we are having yet more ... read more
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.5 star rating with 6,813 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.