Old Republic Home Protection

Kristina S 

on BBB

2 years ago

Zero stars I have been with them since 2009. ** starting acting up they sent someone out who was rude and talked to me like I was ******. Then sent In report that it was dirty which caused the failure and burned compositor. Also said the ** was not on a pad and was a 2019 unit. So ORHP said they would not fix it. But unit is 2009 not 2019. And there is clearly a pad it is sitting on. I filed two complaints on person because he turned refrigerant off and then kept turning ** on after telling me it would burn it up. Then ORHP ... read more

Kirk O 

on BBB

2 years ago

Nothing but run-around and unanswered promises of a return phone call. Try to speak to a supervisor and they are always busy and will "call you back". We've been without AC for a month and a half. 90 degrees in the house now. I get a different person each time and put on hold for 20 minutes while they check my status. Every time they come back they tell me that they are waiting on more information from the installer. The website shows parts ordered but with each phone call I make they tell me they are ordering parts today...... read more

Rosalind A 

on BBB

2 years ago

It has been a month now since I sent in my claim several emails and calls and I can not get the company to even respond hopefully they will honor their contract but it does not seem promising. Hold time on the telephone is torture over 1/2 hour or more each time I call. Spent too much time and energy on this - I am getting worn down maybe that's their plan? Not cool. It's Been over a month and a 1/2 they are beating me down first they said their email hasn't been working and they will review now they are saying they can't ge... read more

Stephanie K 

on BBB

2 years ago

Had problems with my furnace been dealing with Old Republic for over a month, You cant talk to the same people so every time you call you get someone different and they give you different information from the time before!! Its been a nightmare to say the least. 

Tami A 

on BBB

2 years ago

I would NOT RECOMMEND THEM. Its been over a year and they still have not finished or payed for my ac/ heating unit. They say things that are not true. They keep you on hold so long and hope you hang up. Out of pocket expenses are high and change with each phone call. A lot of passing the buck and apologizing from employees that mean nothing. Stay clear of this home warranty company!!!!?????????? 

Amaris F 

on BBB

2 years ago

Do not go with this company I warn you, they will do whatever it takes to not let you cancel your policy 

Natana M 

on BBB

2 years ago

Since February I've been trying to get my home heater repaired. In 2019, my furnace was replaced and apparently some ductwork was patched. Feb 2023 my heater started shutting on and off before heating the house to its set temperature. I called Old Republic to put in a service request. They sent a company out whom reported I had some crushed ductwork. Old Republic informed me that crushed ductwork was not normal wear and tear and not covered. No one has been under my house since 2019 when the furnace was replaced and the heat... read more

Jay R 

on BBB

2 years ago

A date for repair has never been scheduled. I think they are taking advantage of a senior citizen 

LAURA H 

on BBB

2 years ago

Can I give less than one star? So we bought a 20 year old home with all original appliances. Our drawer microwave stopped closing and we called ORHP. They sent an appliance repair person out to look at it who did not service the brand of microwave we had (he told me that he does not service the brand of microwave we have) But ORHP knew the brand when they sent this guy out. Even though he could not help us we still had to pay the $75 fee. Then they sent the second repair person out. This new guy said they ordered the replace... read more