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Old Republic Home Warranty
About this business
My fridge is still broken from Nov 2022, its jul 2023 now, still waiting for the purchasing department got the return barcode , how long do I have to wait ? I called multiple times in a month. 10 times already according to the costumer service. Talked to multiple manager.
Business response:
Hi, ****. Thank you for your review. We strive to provide service in excellence and sincerely apologize if that was not your experience. We will reach out to you and look forward to assisting with your concerns. ~**************
Old Republic Home Protection (ORHP) seems like a scam. Their local providers have consistently demonstrated no interest in solving the problem; they just want to collect their fee. I have placed three service calls recently and in all three cases was told by the service provider that they couldn't provide the service. In all three cases, I had to pay their service fee and then hire my own service provider to provide the repair. In all three cases, the service provider I hired directly successfully completed the repair and th... read more
Business response:
Hi, *******. Thank you for your feedback. We strive to provide high-quality service through the independent Service Provider network and sincerely apologize if that was not your experience. A specialist will reach out to address your concerns. ~**************
I am being generous with two stars. Last winter I needed a new heat pump and ************ took five months for them to finally pay me, and they paid only half. You never talk to the same person, so you have to start over with the review of the claim each time.They stall, make excuses why I haven't been paid, ask for one more thing, then one more thing - dragging it out hoping you will drop the claim. They personally talked to three heating/AC technicians, who they demanded call for the same information each time. Then they r... read more
Business response:
Hi, ******. Thank you for your review. We strive to provide service in excellence and sincerely apologize if that was not your experience. We take your feedback to heart and will ensure that it is addressed. ~**************
Old Republic Home Protection is the worst warranty company that exists!!! Do not choose them for your Home Warranty plan!!! They are unreachable!! When you call they are COMPLETELY AUTOMATED!!! No human to speak with! The company they have come out ****************** in **** ** is extremely unprofessional and just shows up without notice and treats customers like trash because they have no repercussions. Old Republic needs to *********** companies and be a better company! DO NOT USE THEM!!!!!!
Business response:
Hi, ***********. I sincerely apologize for your service experience and would like to look into this for you. Would you please send your Plan number and/or covered property address to ************************************* I look forward to getting you the assistance you need. ~**************
I definitely will not renew with this company. They could not find a Contractor within my state to replace my Garage Opener. Two contractors assigned, one 3 hours away and the other 7 hours away. And they had the audacity to charge me for a Service Call even though no one showed up.
Business response:
**************. Thank you for your review. I sincerely apologize that you did not receive service to your expectation. We have reached out to you and hope to discuss this issue. ~**************
I am not sure the service that is being paid for if you cant get an emergency repair done within the same day it happens. Honestly, there is no reason to have this service. The convoluted customer service experience, the long holds, and the companies selected not having availability.
Business response:
Hi, ****. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. We will reach out to you to resolve your concerns. ~**************
Avoid Old Republic at all costs. They will come up with any excuse to not pay a dime. Our A/C started running all day long couldnt cool the house more than 2 degrees below the outside temperature. We live in *******; its 90 degrees outside and 88 degrees in the house and we have two little kids. I thought, thank goodness we have a home warranty. After they charged us the $80 fee to send someone out, it took TWO WEEKS for them to finally come back and say, we have no proof that this wasnt a preexisting condition so this will ... read more
Business response:
****************. Thank you for your review. At Old Republic, we know addressing service concerns and providing solutions is important. We will reach out to see how we can help. ~**************
Your customer service has gone downhill with rude phone reps who don't care anymore. We've been customers for 10+ years and what a big difference I have experienced. Your employees sound like they are miserable. Very disappointed. In order to get service and a resolution for my AC unit, it took almost a month. Now fast forward and the new unit that was installed is giving issues less than 2 months later and I'm told rudely how I will be responsible for the ************* call fee with zero empathy that we are having yet more ... read more
Business response:
Hi, Hileana. Thank you for your feedback. We strive to provide the best customer service possible and sincerely apologize for any interaction that did not meet your expectations. We will reach out to address your concerns. ~**************
I recently had a repair done to my Frigidaire range. It was a company contracted with Old Republic that performed the repair. The main display board had to be replaced. When removing the old board, some of the paint was ripped off. It was explained to me that the new board did not come with a backing & trying to use the original backing for the new board would not work, so I was left with a display with areas of paint missing. The repair company said they would get in touch with Old Republic to see if anything could be done.... read more
Business response:
Hi, ********. I sincerely apologize for your service experience and would like to look into this for you. Would you please send your Plan number and/or covered property address to ************************************* I look forward to getting you the assistance you need. ~**************
Frequently asked questions about Old Republic Home Warranty
How is Old Republic Home Warranty rated?
Old Republic Home Warranty has a 3.6 star rating with 7,775 reviews.
When is Old Republic Home Warranty open?
Old Republic Home Warranty is open now. It is open 24/7.