This profile has been claimed by the business owner or representative.
Orlando VW North
- Car Dealers
- Orlando, FL
About this business
Location details
1050 Lee Road, Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Service was fine however they didn't find any problems in my car. AC vents have been smelling like mold and when I start the engine, the car shakes for a bit. Car is still shaking but the smell is gone for now.
Business response:
We are glad to hear that overall your visit met your expectations. We understand your concern and thank you for sharing. At Orlando VW North, we are committed to providing thorough diagnostic services and finding solutions to keep your car running smoothly.
Second time in a row, Incomplete fluids and this time we had issues with our engine cover not put back. Have to drive a long way back to get it again.
Business response:
Thank you for taking the time to give us feedback. Your experience helps us identify areas where we need to improve our attention to detail and thorough completion of all service work. Please contact Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com so we can discuss how to better address these ongoing service concerns.
The whole experience was terrible. The guys were rude and acting as if I don't know nothing about the vehicle I bought. They were acting as if being a female we know nothing about cars. From the first time I told both of the guys I encountered that I rotated my tires they did not believe me and was adamant about the wear and tear on the front tires is an indicator that they were not rotated even after I showed them proof. I'll kindly take my money over to VW south where I bought the car from because they are very professiona... read more
Business response:
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration. Every customer deserves to be heard and respected, regardless of their background or gender. We take concerns about unprofessional behavior very seriously, as it does not reflect the standards we strive to maintain. Your feedback helps us identify areas where we can improve our customer service approach. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contac... read more
Spent 4 hours for an oil change. I had to pay tolls and travel an hour each way to come to this location. Such a waste of a day. So in all I wasted 6 hours!!
Business response:
We are concerned to hear that you feel this way about your recent service visit. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com so we can address your concerns directly.
Liars cheats and thieves. Liars their cheats in every single way trust me you will regret it
no comment just disappointed in explanation of service
Not good at all, after being a VW customer for so many years at this location customer service has turned drastically for worst. Florida DMV and Business Bureau need to look at their new practices about issues reported under warranty , and how VW is dodging responsibility until customers runs out of warranty coverage.
This isn't my vehicle. Someone is using my information incorrectly and against my knowledge.
Mark Aguire is the G O A T of service advisors. Honest and personal service
Frequently asked questions about Orlando VW North
How is Orlando VW North rated?
Orlando VW North has a 4.5 star rating with 4,063 reviews.
When is Orlando VW North open?
Orlando VW North is open now. It will close at 7:00 p.m.