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Orlando VW North
- Car Dealers
- Orlando, FL
About this business
Location details
1050 Lee Road, Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Highly disappointed. Second suv from this dealership but this time around there was nothing detailed on the suv. There was sticky gunk in both front seat tracks, stains on the seats, stains on the headliner, sticky food stuck to seat belt, dirty floors, stuff stuck to the carpet, dirty cabin air filter. Looked and smelt like it hadn't been changed in over a year, the rear ac vent is missing the center control piece. I had to spend 120 dollars to clean the inside of the suv throughly, change the cabin air filter and buy vent ... read more
Business response:
We regret to hear that your car was not properly detailed before your purchase, and we sincerely apologize for any inconvenience this may have caused. At our dealership, we strive to ensure that every vehicle is presented to our customers in the best possible condition. Your feedback is valuable to us, and we take this matter seriously. We would like to investigate what went wrong in this case and make the necessary improvements to our processes to prevent similar incidents from happening in the future. Please contact Randy ... read more
Never showed me car fax, they email it to me a week after purchase!
Had to pay $520 for them to replace a battery labor was $180. Maybe they need smarter people to replace the battery in less time.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com and we will do our best to make this better.
Service was bad was not told about certain things that were done. The service rep said he had no knowledge of any work that was done.
My car was dropped off at VW North by Drivers Mart. Not only did it take almost 2 weeks to get my car worked on, but they also didn't even fix the problem.
Business response:
Sorry you're having issues with your vehicle, Drivers Mart did bring us a vehicle with your VIN number. We programed a module that they installed for them, but that is the only thing we did to this vehicle. We would be happy to help you with your concerns if you would like to give us a call you can make an appointment and we can see what we can do to help you.
5th time VW owner- (2) Golf R's 2013, 2016- 2013 Jetta GLI 30th Anniversary, 2018 Tiguan SEL, 2021 ID4. Disappointed, rear tires with 500 Treadwear prematurely wearing, will not complete 3/36 lease without replacing. Dealership nor Bridgestone will do anything and not accountable, 4/32 left on rear tires and not due to owner lack of interaction, lack of tire management/inflation, etc.. Reports were open at VW Care, escalations as well as with Bridgestone to no resolve. Staggered tire set up do not allow for rotation, per dea... read more
Couldnt fix electric problems or acknowledge there was a problem.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Kenny Kennedy, our Service Manager, at Kkennedy@orlandovwnorth.com and we will do our best to make this better.
Recommend another shop or local mechanic who can help you. Visit them multiple times before getting to the root problem. Had to use another advisor from the one I was first appointed. He ignored my feedback and concerns. I ultimately had to pay for additional services that stemmed from the root problem. Terrible experience!!
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Kenny Kennedy, our Service Manager, at Kkennedy@orlandovwnorth.com and we will do our best to make this better.
This dealership should send their service department manager back to training. He was rude, condescending and has zero empathy skills. I spent $700+ for my 41K service, which no one advised me I was coming in for that service. I thought I was coming in for an oil change, only to arrive to learn I needed this service with a 3 hour wait (not expected) and the service fee was a shock. Next day my engine light comes on, then on and off for the next week. Turns out I needed a battery after my rude conversation with the service ma... read more
Business response:
We sincerely apologize for the experience you had, but thank you for bringing this to our attention. Please contact Kenny Kennedy, our Service Manager, at Kkennedy@orlandovwnorth.com and we will do our best to make this better.
Frequently asked questions about Orlando VW North
How is Orlando VW North rated?
Orlando VW North has a 4.5 star rating with 4,063 reviews.
When is Orlando VW North open?
Orlando VW North is open now. It will close at 7:00 p.m.