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Orlando VW North
- Car Dealers
- Orlando, FL
About this business
Location details
1050 Lee Road, Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Issue was never resolved! When I went in and told them my concerns and paid $1900 to fix the issue. I only ended up coming back 2 months later to find out my initial issue was never resolved and now I need a new engine that can cost approximately $12K. I would never get my car serviced here again nor recommend anyone to purchase a VW in general. Total waste of money!
Business response:
We are so sorry to hear about this issue. We would like the chance to get more information from you so we can get to the bottom of why this issue was never resolved. At your earliest convenience please contact our Service Manager, Kenny Kennedy at 855-971-8330.
I would not rate them with 1 because at least they told me smiling. But I payed a $178 tow truck to fix my car in a VW dealer. Drop my car, and they didnt found nothing. They charged me $156 for nothing. Got to the car and the same exact problem started to happen again. In their dealer, after they tested the car for 12 miles. Had to Uber back to my house and Uber Back the next day. It was a $350 sensor, that didnt gave them an error the first time. And they didnt even wash my car.
After speaking with Emma, she never followed through. She spoke very fast, asked her to slow down and she didnt hear a word I said. She didnt listen and never sent me an email to give me the information I needed on the vehicle. I sent an email to the general manager, who had sent me an email, asking how the service was and he never responded either. I received a phone call from someone telling me they had more vehicles. I explained everything that happened and he said sorry and no one has yet to return the call or the email.... read more
Scheduled for an oil change and tire rotation and ended up with WAY over inflated tires (41 psi and the recommended is 36 to max is 38 psi) which created a side wall tire bulge forcing us to get a NEW tire. Completely inept service advisor and no one would take responsibility for their error - either human or equipment. Plus, did not clean the interior well after the service. Not at all impressed with the sub par experience. Go elsewhere.
The Van was not detailed as reported. Sliding doors have sand and dirt all inside the tracking.
They fixed my windshield wipers, but I just noticed that my doors will not lock. The locking mechanism was working when I brought it in, but now it does nothing. The unlocking button works on both the key fob and inside the car, but it will not lock. $1,650.00 later, yet another problem with this car.
Not pleased with dealership. Treated poorly, and wait time was 3+ hours.
Horrible dealer. called to make appt for oil change and wheel alignment was told it was only going to take 30 mins for oil change 1 hour for wheels. Was also told by receptionist that the car was no longer under warranty and the book and papers i got when i bought the car were incorrect and the 2014 are only covered until 20000. when i showed up and told Brian this he laughed and said the only change a lone will take an hour. it ended up taking 2.5 hours.
Frequently asked questions about Orlando VW North
How is Orlando VW North rated?
Orlando VW North has a 4.5 star rating with 4,063 reviews.
When is Orlando VW North open?
Orlando VW North is open now. It will close at 7:00 p.m.