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Orlando VW North
- Car Dealers
- Orlando, FL
About this business
Location details
1050 Lee Road, Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
These guys are just plain terrible.
Business response:
We're sorry to hear this experience felt so disappointing, as our intention is always to be helpful and respectful. Feedback like this matters to us and helps guide how we continue improving. If you're willing to share more, we would welcome the opportunity to listen, so please reach out to Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com.
They tried to charge me $1800 for a car that should have still been under warranty for a check engine light. The light was for a known issue with this model and should have been covered even though they said the warranty ended the month before. The other charges they tried to get me with were for replacing cabin air filters, engine air filters and wiper blades that has been replaced the month before at a Valvoline Oil Change shop. Total rip off and on the end I still had to pay them $220 just to get my car back with nothing ... read more
Business response:
We understand how upsetting it can feel when service charges do not match expectations or warranty coverage. Our goal is always to provide clear guidance and fair handling of maintenance and repairs. Feedback like yours helps us evaluate how we communicate coverage and charges to ensure a smoother experience. Please contact Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com so we can assist you directly.
Vehicle is still under full original factory warranty, but yet they wanted to charge us for a diagnostic fee, per each item we were requesting to be addressed. Most interestingly, they recommended we take it to another VW dealership in the area, to address issues we had concerns about. At this other dealership, they addressed all our concerns/issues, and all was covered under warranty at no charge to us
Business response:
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to feel uncertainty regarding warranty coverage. You should always feel confident that your concerns are addressed clearly and professionally. If our communication or process fell short, we sincerely apologize. We take this seriously and will review this internally to help improve the experience for all customers moving forward. Please contact our service team at Kenny Kennedy... read more
Horrible dealership. Will never go back.
Business response:
Thank you for sharing your feedback. We're sorry to hear that your experience left you feeling this way. Your comments are important to us and help highlight where we need to improve. If you're open to it, we'd appreciate the chance to understand more about what happened and work toward a better experience moving forward. Please contact Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com.
Service was fine however they didn't find any problems in my car. AC vents have been smelling like mold and when I start the engine, the car shakes for a bit. Car is still shaking but the smell is gone for now.
Business response:
We are glad to hear that overall your visit met your expectations. We understand your concern and thank you for sharing. At Orlando VW North, we are committed to providing thorough diagnostic services and finding solutions to keep your car running smoothly.
Second time in a row, Incomplete fluids and this time we had issues with our engine cover not put back. Have to drive a long way back to get it again.
Business response:
Thank you for taking the time to give us feedback. Your experience helps us identify areas where we need to improve our attention to detail and thorough completion of all service work. Please contact Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com so we can discuss how to better address these ongoing service concerns.
The whole experience was terrible. The guys were rude and acting as if I don't know nothing about the vehicle I bought. They were acting as if being a female we know nothing about cars. From the first time I told both of the guys I encountered that I rotated my tires they did not believe me and was adamant about the wear and tear on the front tires is an indicator that they were not rotated even after I showed them proof. I'll kindly take my money over to VW south where I bought the car from because they are very professiona... read more
Business response:
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration. Every customer deserves to be heard and respected, regardless of their background or gender. We take concerns about unprofessional behavior very seriously, as it does not reflect the standards we strive to maintain. Your feedback helps us identify areas where we can improve our customer service approach. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contac... read more
Spent 4 hours for an oil change. I had to pay tolls and travel an hour each way to come to this location. Such a waste of a day. So in all I wasted 6 hours!!
Business response:
We are concerned to hear that you feel this way about your recent service visit. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com so we can address your concerns directly.
Frequently asked questions about Orlando VW North
How is Orlando VW North rated?
Orlando VW North has a 4.5 star rating with 4,147 reviews.
When is Orlando VW North open?
Orlando VW North is closed now. It will open tomorrow at 11:00 a.m.