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Orlando VW North
- Car Dealers
- Orlando, FL
About this business
Location details
1050 Lee Road, Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
The repair cost me more than expected .I feel that I was not provided a fair discount or explained clearly what it consisted of because for them to reset my computer system I thought is something that is automatically done and it did not make sense to charge me an estimate if your doing the repair.
They didn't do the work they said they was suppose.
Business response:
Hi there, Thanks for sharing your thoughts. We are sorry to hear your service experience was less than excellent. Please reach out to Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com and we will do our best to make this better.
Mark the service advisor is the G O A T advisors. Honest and courteous.
Terrible not a good experience
Business response:
We're sorry to hear about your experience, and we would like to better understand the details surrounding your concerns. Your feedback is important to us, and we want to address any issues you encountered. Please provide us with more information so that we can investigate the matter and work towards a resolution. Our goal is to provide the best possible service to our customers, and we're committed to ensuring your satisfaction. Thank you for bringing this to our attention.
Nick was horrible and extremely rude and unfriendly. My appointment was at 9:00am to get my 2 front windows tinted. I was the only customer waiting for that service to be done. By 12:15 they had not even started my car. The tiny man was working on other tiny jobs and those customer were not even there. The sales department even went over and asked Nick to do my car next. Eventhough I had an appointment I was treated like a walk-in customer. Nicks main goal was to keep me waiting all day and he succeeded. I did not leave serv... read more
Business response:
We appreciate your feedback regarding your recent service appointment, and we apologize for any inconvenience you experienced due to a long wait time. Your time is valuable, and we understand that extended appointment durations can be frustrating. We are constantly working to improve our service processes to provide more efficient and timely appointments for our customers. Your feedback is essential in helping us identify areas for enhancement. Please contact Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com and we... read more
Highly disappointed. Second suv from this dealership but this time around there was nothing detailed on the suv. There was sticky gunk in both front seat tracks, stains on the seats, stains on the headliner, sticky food stuck to seat belt, dirty floors, stuff stuck to the carpet, dirty cabin air filter. Looked and smelt like it hadn't been changed in over a year, the rear ac vent is missing the center control piece. I had to spend 120 dollars to clean the inside of the suv throughly, change the cabin air filter and buy vent ... read more
Business response:
We regret to hear that your car was not properly detailed before your purchase, and we sincerely apologize for any inconvenience this may have caused. At our dealership, we strive to ensure that every vehicle is presented to our customers in the best possible condition. Your feedback is valuable to us, and we take this matter seriously. We would like to investigate what went wrong in this case and make the necessary improvements to our processes to prevent similar incidents from happening in the future. Please contact Randy ... read more
Never showed me car fax, they email it to me a week after purchase!
Had to pay $520 for them to replace a battery labor was $180. Maybe they need smarter people to replace the battery in less time.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com and we will do our best to make this better.
Service was bad was not told about certain things that were done. The service rep said he had no knowledge of any work that was done.
Frequently asked questions about Orlando VW North
How is Orlando VW North rated?
Orlando VW North has a 4.5 star rating with 4,147 reviews.
When is Orlando VW North open?
Orlando VW North is closed now. It will open tomorrow at 11:00 a.m.