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Orlando VW North
- Car Dealers
- Orlando, FL
About this business
Location details
1050 Lee Road, Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I was definetly price gouged at this dealership. My regular yearly oil change turned into a Deluxe fuel additive oil change. I was not told the price of the service because the price of an oil change was listed. The service manager tricks you into signing a document without reading it because it states that it gives them permission to work on the vehicle not how much it is going to cost. Very POOR CUSTOMER SERVICE!
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. We understand the confusion and would like to clarify that the oil change service and the service that was performed on your vehicle are the same price, so no additional fees were charged to you. Please contact Kenny Kennedy, our Service Manager, at Kkennedy01@vtaig.com to discuss your situation further.
The A/C issue continues. Will be bringing the car back.
They sre quick to respond, if you're showing interest in buying. BUT, they hwve ZERO in selling or negotiating with no response back. Their quotes are so bloated with fees and rips offs. Would consider other dealerships in the area.
Business response:
Hello, Neil. We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We are always open to negotiate however your offer was not a sufficient starting place. Please contact Randy Dulaney at Rdulaney@vtaig.com if you would like to discuss further.
Terrible customer service. They do not honor VW of America warranties.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Please contact Kenny Kennedy, our Service Manager, at Kkennedy01@vtaig.com and we will do our best to make this better.
worst dealership. ill never take my car to those crooks!
Business response:
Customer service is always a top priority to us, and its disappointing to hear that we didnt exceed your expectations. Our goal is to fix any unresolved issues as quickly as possible. Please contact our Service Manager, Kenny Kennedy at 855-971-8330.
Issue was never resolved! When I went in and told them my concerns and paid $1900 to fix the issue. I only ended up coming back 2 months later to find out my initial issue was never resolved and now I need a new engine that can cost approximately $12K. I would never get my car serviced here again nor recommend anyone to purchase a VW in general. Total waste of money!
Business response:
We are so sorry to hear about this issue. We would like the chance to get more information from you so we can get to the bottom of why this issue was never resolved. At your earliest convenience please contact our Service Manager, Kenny Kennedy at 855-971-8330.
I would not rate them with 1 because at least they told me smiling. But I payed a $178 tow truck to fix my car in a VW dealer. Drop my car, and they didnt found nothing. They charged me $156 for nothing. Got to the car and the same exact problem started to happen again. In their dealer, after they tested the car for 12 miles. Had to Uber back to my house and Uber Back the next day. It was a $350 sensor, that didnt gave them an error the first time. And they didnt even wash my car.
After speaking with Emma, she never followed through. She spoke very fast, asked her to slow down and she didnt hear a word I said. She didnt listen and never sent me an email to give me the information I needed on the vehicle. I sent an email to the general manager, who had sent me an email, asking how the service was and he never responded either. I received a phone call from someone telling me they had more vehicles. I explained everything that happened and he said sorry and no one has yet to return the call or the email.... read more
Scheduled for an oil change and tire rotation and ended up with WAY over inflated tires (41 psi and the recommended is 36 to max is 38 psi) which created a side wall tire bulge forcing us to get a NEW tire. Completely inept service advisor and no one would take responsibility for their error - either human or equipment. Plus, did not clean the interior well after the service. Not at all impressed with the sub par experience. Go elsewhere.
Frequently asked questions about Orlando VW North
How is Orlando VW North rated?
Orlando VW North has a 4.5 star rating with 4,147 reviews.
When is Orlando VW North open?
Orlando VW North is closed now. It will open tomorrow at 11:00 a.m.