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Orlando VW North
- Car Dealers
- Orlando, FL
About this business
Location details
1050 Lee Road, Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
My car was dropped off at VW North by Drivers Mart. Not only did it take almost 2 weeks to get my car worked on, but they also didn't even fix the problem.
Business response:
Sorry you're having issues with your vehicle, Drivers Mart did bring us a vehicle with your VIN number. We programed a module that they installed for them, but that is the only thing we did to this vehicle. We would be happy to help you with your concerns if you would like to give us a call you can make an appointment and we can see what we can do to help you.
5th time VW owner- (2) Golf R's 2013, 2016- 2013 Jetta GLI 30th Anniversary, 2018 Tiguan SEL, 2021 ID4. Disappointed, rear tires with 500 Treadwear prematurely wearing, will not complete 3/36 lease without replacing. Dealership nor Bridgestone will do anything and not accountable, 4/32 left on rear tires and not due to owner lack of interaction, lack of tire management/inflation, etc.. Reports were open at VW Care, escalations as well as with Bridgestone to no resolve. Staggered tire set up do not allow for rotation, per dea... read more
Couldnt fix electric problems or acknowledge there was a problem.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Kenny Kennedy, our Service Manager, at Kkennedy@orlandovwnorth.com and we will do our best to make this better.
Recommend another shop or local mechanic who can help you. Visit them multiple times before getting to the root problem. Had to use another advisor from the one I was first appointed. He ignored my feedback and concerns. I ultimately had to pay for additional services that stemmed from the root problem. Terrible experience!!
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Kenny Kennedy, our Service Manager, at Kkennedy@orlandovwnorth.com and we will do our best to make this better.
This dealership should send their service department manager back to training. He was rude, condescending and has zero empathy skills. I spent $700+ for my 41K service, which no one advised me I was coming in for that service. I thought I was coming in for an oil change, only to arrive to learn I needed this service with a 3 hour wait (not expected) and the service fee was a shock. Next day my engine light comes on, then on and off for the next week. Turns out I needed a battery after my rude conversation with the service ma... read more
Business response:
We sincerely apologize for the experience you had, but thank you for bringing this to our attention. Please contact Kenny Kennedy, our Service Manager, at Kkennedy@orlandovwnorth.com and we will do our best to make this better.
Asked for a warranty repair and immediately denied it saying outside influence. They just dont want to do the work. Also charged me extra for a fuel treatment when I just needed an oil change.
Business response:
We are more than happy to do warranty repairs for any customer as long as VW will pay for the claim, if VW will deny the claim because of outside influence unfortunately we can not perform those repairs I am happy to look into this if we could get some information to look up his visit. Also the fuel additive is complementary an oil change is 119.95 with the additive or not, we add the additive to reduce carbon build up in your engine. Please contact Kenny Kennedy, our Service Manager, at Kkennedy@orlandovwnorth.com and we wi... read more
Long wait for an oil change. Wanted me to prepay for tires that wasnt in stock
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. We normally do not require payment in advance for any tires we carry in stock, however, it is our policy to collect payment for any tires that we have to special order. We apologize for this inconvenience. If you have any further questions, please contact Kenny Kennedy, our Service Manager, at Kkennedy@orlandovwnorth.com.
Customer service isn't the main focus.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact Kenny Kennedy, our Service Manager, at Kkennedy@orlandovwnorth.com and we will do our best to make this better.
Definitely not the place youll like to take your vehicle for service. Bad service poor customer service. A complete rip off. Glad I ended taking my vehicle to another Shop for service!
Business response:
We are so sorry to hear about your negative experience with us. Looking into our records, it appears that a battery was installed incorrectly by someone other than us which caused other components to short out. Unfortunately, this voids the Volkswagen warranty and may be the reason for your frustration. We empathize with your situation, but there are limits to what we can do. If you have further questions, please reach out to Kenny Kennedy, our Service Manager, at Kkennedy@orlandovwnorth.com.
Frequently asked questions about Orlando VW North
How is Orlando VW North rated?
Orlando VW North has a 4.5 star rating with 4,147 reviews.
When is Orlando VW North open?
Orlando VW North is closed now. It will open tomorrow at 11:00 a.m.