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Pemberley Manor Care Home
- Assisted Living Facilities
- Orpington
About this business
Location details
Grays Farm Road, Orpington, BR5 3AD, United Kingdom
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My mum has been in Pemberley Manor's care since December 2024, At Pemberley Manor mum has blossomed, she has the confidence and a new found strength to walk, with aid. She couldn't do this before, she was alone and scared and the carers couldn't give her the time she needed. She now has a couple of friends, the staff arranged for them to meet, they have things in common and look out for each other, my mum has needed this so much. Pemberley Manor hold many functions for the residents and their families, it has a very homely f... read more
Business response:
Thank you for taking the time to leave such a heartfelt review for our home. It's so lovely to hear that you feel as though Mum has blossomed since being at Pemberley Manor and has now found the courage, strength and confidence to enhance her independence and mobility. It is so important to build meaningful friendships and create bonds with likeminded people, it is comforting to know that Mum has created a special bond with another resident. I will ensure that your kind comments are shared with the team.
First of all, I want to appreciate the admin office of the home. The office works fantastically because there are no "no's" in that office. They are always supportive, there are some select carers who have a passion for this work. You will always see it in them that they care. Medical team are also trying their best but no one can get 100%. Kitchen are good in the area of their specialisation but not in all dishes such as African dishes. The new manager has really made so much impact since she assumed office. There are treme... read more
Business response:
Thank you for taking the time to leave an honest review for our home, we are glad to hear that you are enjoying your experience of living at Pemberley Manor and that you find the team supportive and passionate. The Kitchen team provide a wide variety of dishes and are always welcome to hear new ideas on how we can expand our menu. I will ensure that your kind comments are shared with our team.
Staff are always welcoming and friendly, the home is always clean and tidy, safe spaces and plenty of things always going on. Can already see an improvement in my mother and very happy we chose this care home. Rooms are all very new looking and kept very clean, rest areas and day rooms are always friendly with staff and happy clients.
Business response:
Thank you for taking the time to leave such a lovely review for our home, it is wonderful to hear that you feel that our team are welcoming and friendly and that the home is always clean, tidy, and full of happy staff and residents. We understand how hard it can be when looking for a care home for your loved one, so we appreciate how much of a relief it must be to see your mother happy and an improvement in her well-being. I will ensure that your kind comments are shared with the rest of the team.
I was recommended by a friend whose mum is in this care home when I was looking for respite for my mum while I was away for a 2-week holiday. Everyone is so friendly and the Customer Relations Manager made the whole process smooth and easy. Mum said she was looked after so well by all the staff and I would highly recommend it to anyone looking for outstanding care. I can't thank you all enough.
Business response:
Thank you for taking the time to leave such a lovely review of our home. At Country Court, we understand that when looking for a care home for your loved one this can be an emotional and stressful time therefore it is good to know that the enquiry and admission process was handled smoothly and made that little bit easier for you. I am glad to hear that Mum enjoyed her respite stay with us and felt that the team looked after her well. I will ensure that your kind words are shared with the rest of the team.
My mum has been at Pemberley Manor for around 6 weeks, both management and staff have been amazing from the start, any questions are answered promptly, a few little issues mum was having were resolved almost immediately, I have noticed the change in her already, she seems a lot happier, which in turn gives us peace of mind.
Business response:
Thank you for taking the time to leave such a lovely review for our home, it is lovely to hear that you have noticed a positive change in your Mum in the short time that she has been at Pemberley Manor and that you feel that the management team as well as the care team support you promptly with any questions or support that you require. I will ensure that your kind words are shared with the rest of the team.
I cannot express how grateful I am to have found Pemberley Manor for my mother. After some difficult experiences with other care facilities, I was naturally apprehensive, but from the moment we stepped into Pemberley, all my concerns were put to rest. The staff are nothing short of amazing. They go above and beyond to ensure my mother is comfortable and well looked after, it truly feels like a home, not just a care facility. Pemberley Manor has a variety of activities and social events available. She has never been more cont... read more
Business response:
Thank you for taking the time to leave such a heartfelt review for our home, it is so lovely to hear that after some difficult experiences with other care homes, you now feel reassured that your mother is being well looked after by the team at Pemberley and that your concerns have been put to rest. I am also happy to hear that your mother is benefiting from the varied activities programme and social events. I will ensure that your incredibly kind comments are shared with the team.
Within moments of viewing Pemberley Manor we knew it was the place to send my Mum for respite. The good feeling we got from all the staff we met on the first visit was so genuine and caring and it stood out way above the other care homes we had viewed. They have activities every morning and afternoon that are accessible and adapted for all. The food is all home-cooked, delicious and large portions and you are able to book to have a meal with your relative/friend. Rooms are modern and welcoming for residents and are well-posi... read more
Business response:
Thank you for taking the time to leave such a genuine, heartfelt review for our home. We understand how difficult it can be to make the decision of placing a loved one into a care home, so it is lovely to hear that you had a good feeling from the moment that you entered Pemberley Manor and your enquiry was made a lot easier. I am happy to hear that Mum enjoyed her stay with us and benefitted from the varied activities programme as well as the varied menu on offer. I will ensure that your kind comments are shared with the res... read more
My Dad has recently moved into Pemberley Manor after a long spell in hospital and a temporary stay at another care home whilst being assessed. It is a very traumatic experience for family members when they have to make the decision that their loved ones can no longer be cared for in their own homes. From the first time we visited Pemberley, we knew it would be the place where we wanted our Dad to spend the rest of his days. The Customer Relations Manager was warm, friendly, honest and so helpful in her knowledge and how we c... read more
Business response:
Thank you for taking the time to complete such a heartfelt review for our home. We understand that when looking for a care home, it can be quite a difficult and emotional time so it is lovely to hear that you felt supported throughout this process. It is great to know that you feel that the staff were also supportive and friendly throughout your father's stay. I will ensure your kind words are shared with the rest of the team.
My mum went into Baycroft after being in hospital and became a permanent resident. She has dementia/Alzheimer’s. She did not want to leave her home but it was clear that although she had carers three times a day she needed a bit more support and mostly company. The manager was there every step of the way and made the transition easy and nothing was too much for her, always at the end of the phone answering my questions and concerns. Mum has now settled in well and Baycroft keep the residents busy with activities twice a day.... read more
Business response:
Thank you for taking the time to leave such a lovely review for our home. It is lovely to hear that you were supported throughout your enquiry all the way up until the point that your mum moved into the home. We understand that moving your loved one into a care home can be quite a distressing time, so it is good to know that the transition was made easier for you. I am happy that you feel that your mum has settled in at the home, being treated with kindness and respect. I will ensure that your kind words are shared with the ... read more
Frequently asked questions about Pemberley Manor Care Home
How is Pemberley Manor Care Home rated?
Pemberley Manor Care Home has a 4.7 star rating with 121 reviews.
When is Pemberley Manor Care Home open?
Pemberley Manor Care Home is open now. It is open 24/7.