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Pemberley Manor Care Home
- Assisted Living Facilities
- Orpington
About this business
Location details
Grays Farm Road, Orpington, BR5 3AD, United Kingdom
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I brought my uncle who is suffering from Alzheimer’s disease into Baycroft for respite at the beginning of February. He realises he is unwell and unable to cope at home but really didn’t want to leave his home, even for a period of respite. He was greeted with a warm welcome on our arrival at Baycroft and he was again impressed by the look and feel of the home, which was a relief to me. All the staff we came into contact with had smiling faces and treated him with kindness and respect. He took a good week to settle down and ... read more
Business response:
Thank you for taking the time to write a review for our care home. We are pleased to know that your uncle has settled in well with us and is thoroughly cared for by our staff team. I will share your kind words with them.
My nan went into respite at Baycroft in February for 2 weeks. The whole process; making the first phone call to enquire, through to dropping Nan off was faultless. The staff could not do enough for Nan (or us), and everyone was so welcoming and friendly. Anything we asked for was provided, the atmosphere was always happy, and we were able to speak with other residents (and their relatives) during Nan's stay, who all gave good reviews of living (and visiting) there. The staff were very involved with ensuring each and every re... read more
Business response:
Thank you for taking the time to leave such a heartfelt review for our home. I am happy to hear that you feel the whole process of your enquiry all the way to your nan moving into our home was faultless and that your nan enjoyed her stay with us. It is lovely to know that Nan felt welcome and found that our team are friendly, happy and involved. I will ensure that your kind comments are shared with the rest of the team.
My wife who is bedbound, went to Baycroft Grays Farm Road care home for four weeks for respite care over Christmas and New Year of 2023. I would class Baycroft care home as good as a five-star hotel, all the staff were kind and caring and always willing to assist.
Business response:
Thank you for taking the time to leave a review for our home. I am glad to hear that you were happy with the décor and surroundings as well as the fact that you feel our team is kind, caring and always on hand to assist. I will ensure that your kind comments are shared with our team.
My father went to Baycroft Grays Farm Road in September 2023. From the moment he arrived, he was treated with dignity and respect and made to feel part of the family. My family and I are so happy that my father is in such good hands as the quality of care is second to none.
Business response:
Thank you for taking the time to leave such a heartfelt review of our home. It is so lovely to hear that your father has been treated with dignity and respect throughout his stay at Baycroft Grays Farm Road. I will ensure that your kind comments are shared with our team.
Our experience at Bancroft Care Home was very good all round. The staff are very caring and always available to assist with any of our needs or questions. The rooms are spacious and nicely decorated with modern facilities. Many activities were organised. Can’t fault anything.
Business response:
Thank you for taking the time to leave a review for our home. I am happy to hear that you had a very good experience at Baycroft Grays Farm Road and that you felt that our team are caring and helpful. It is lovely to know that you found our bedrooms spacious, modern and beautifully decorated. I will ensure that your kind feedback is shared with our team.
My friend stayed in Baycroft Care Home for 4 weeks due to a flood in his property, the care he got was exceptional, the staff were fantastic, he enjoyed the company, the catering was outstanding.
Business response:
Thank you for taking the time to leave a review for our home. It is great to hear that your friend received exceptional care from the dedicated team at Baycroft Grays Farm Road, as well as the fact that he enjoyed the outstanding food on offer. I will ensure that your kind comments are shared with the team.
The thought of even considering a care home for your loved one can be daunting and distressing. I had no idea what to expect and was apprehensive. My first interaction with the management team at Baycroft was whilst Mum was in hospital. They made me feel relieved and reassured that I was doing the right thing for her.I can honestly say, hand on heart that Baycroft is a caring, welcoming home with a family atmosphere at its heart. Everyone whom I have had the pleasure to interact with has been amazing, the senior care team ha... read more
Business response:
Thank you for taking the time to leave such a heartfelt, honest review of our home. At Baycroft, we understand how difficult it can be to come to the decision to move your loved one into a care home, aswell as the anxiety this can cause to the family members involved to know that you felt relieved and reassured following your first interaction with the management team is such a wonderful thing to hear. It is so lovely to know that you feel welcome and part of our Baycroft family on your visits, aswell as having the peace of ... read more
I cannot thank enough the team at Baycroft Grays Farm Road. Living abroad and trying to do everything on a weekend visit to the UK is not the easiest of tasks but I knew as soon as I walked in the door it was the right place for Dad. The staff member on the emails and phone prior to me landing in the UK and another staff member on the viewing day was so helpful and kind and continues to be. They are the kindest most caring people that has made a really difficult time a lot easier. They have supported me so much and spent a l... read more
Business response:
Thank you for taking the time to leave such a heartfelt review for our home. We understand how hard it can be to come to a decision to place your loved one into a care home, it is great to know that you felt immediately at ease when speaking to our customer relations team as well as feeling that Baycroft Grays Farm Road was the right place for your father. It is lovely to hear how well your father is settling in at the home and that he is enjoying the varied menu and delicious food prepared by our catering team. I will ensur... read more
I first visited Baycroft Grays Farm Road in April, in search for respite care for my mum who suffers from dementia. When you first step into the entrance hall, it has the feel of a boutique hotel. The staff were friendly and the rooms clean and stylish. Baycroft were extremely efficient in dealing with all assessments and paperwork prior to Mum's respite. Mum settled in really well as she loves being with people and enjoyed all the activities provided. On the day I collected her, she was very emotional about leaving and want... read more
Business response:
Thank you for taking the time to leave such a lovely review of our home. I am glad to hear that the admission process was handled efficiently, and professionally and that you were happy with the décor and the surroundings at the home from the moment you entered. It is also wonderful to know that your mum settled in so well at the home and that she benefitted from the varied activities programme on offer. We would be more than happy to welcome Mum back in the future if required. I will ensure that your kind comments are share... read more
Frequently asked questions about Pemberley Manor Care Home
How is Pemberley Manor Care Home rated?
Pemberley Manor Care Home has a 4.7 star rating with 121 reviews.
When is Pemberley Manor Care Home open?
Pemberley Manor Care Home is open now. It is open 24/7.