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Pemberley Manor Care Home
- Assisted Living Facilities
- Orpington
About this business
Location details
Grays Farm Road, Orpington, BR5 3AD, United Kingdom
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Within moments of viewing Pemberley Manor we knew it was the place to send my Mum for respite. The good feeling we got from all the staff we met on the first visit was so genuine and caring and it stood out way above the other care homes we had viewed. They have activities every morning and afternoon that are accessible and adapted for all. The food is all home-cooked, delicious and large portions and you are able to book to have a meal with your relative/friend. Rooms are modern and welcoming for residents and are well-posi... read more
Business response:
Thank you for taking the time to leave such a genuine, heartfelt review for our home. We understand how difficult it can be to make the decision of placing a loved one into a care home, so it is lovely to hear that you had a good feeling from the moment that you entered Pemberley Manor and your enquiry was made a lot easier. I am happy to hear that Mum enjoyed her stay with us and benefitted from the varied activities programme as well as the varied menu on offer. I will ensure that your kind comments are shared with the res... read more
My Dad has recently moved into Pemberley Manor after a long spell in hospital and a temporary stay at another care home whilst being assessed. It is a very traumatic experience for family members when they have to make the decision that their loved ones can no longer be cared for in their own homes. From the first time we visited Pemberley, we knew it would be the place where we wanted our Dad to spend the rest of his days. The Customer Relations Manager was warm, friendly, honest and so helpful in her knowledge and how we c... read more
Business response:
Thank you for taking the time to complete such a heartfelt review for our home. We understand that when looking for a care home, it can be quite a difficult and emotional time so it is lovely to hear that you felt supported throughout this process. It is great to know that you feel that the staff were also supportive and friendly throughout your father's stay. I will ensure your kind words are shared with the rest of the team.
My mum went into Baycroft after being in hospital and became a permanent resident. She has dementia/Alzheimer’s. She did not want to leave her home but it was clear that although she had carers three times a day she needed a bit more support and mostly company. The manager was there every step of the way and made the transition easy and nothing was too much for her, always at the end of the phone answering my questions and concerns. Mum has now settled in well and Baycroft keep the residents busy with activities twice a day.... read more
Business response:
Thank you for taking the time to leave such a lovely review for our home. It is lovely to hear that you were supported throughout your enquiry all the way up until the point that your mum moved into the home. We understand that moving your loved one into a care home can be quite a distressing time, so it is good to know that the transition was made easier for you. I am happy that you feel that your mum has settled in at the home, being treated with kindness and respect. I will ensure that your kind words are shared with the ... read more
I brought my uncle who is suffering from Alzheimer’s disease into Baycroft for respite at the beginning of February. He realises he is unwell and unable to cope at home but really didn’t want to leave his home, even for a period of respite. He was greeted with a warm welcome on our arrival at Baycroft and he was again impressed by the look and feel of the home, which was a relief to me. All the staff we came into contact with had smiling faces and treated him with kindness and respect. He took a good week to settle down and ... read more
Business response:
Thank you for taking the time to write a review for our care home. We are pleased to know that your uncle has settled in well with us and is thoroughly cared for by our staff team. I will share your kind words with them.
My nan went into respite at Baycroft in February for 2 weeks. The whole process; making the first phone call to enquire, through to dropping Nan off was faultless. The staff could not do enough for Nan (or us), and everyone was so welcoming and friendly. Anything we asked for was provided, the atmosphere was always happy, and we were able to speak with other residents (and their relatives) during Nan's stay, who all gave good reviews of living (and visiting) there. The staff were very involved with ensuring each and every re... read more
Business response:
Thank you for taking the time to leave such a heartfelt review for our home. I am happy to hear that you feel the whole process of your enquiry all the way to your nan moving into our home was faultless and that your nan enjoyed her stay with us. It is lovely to know that Nan felt welcome and found that our team are friendly, happy and involved. I will ensure that your kind comments are shared with the rest of the team.
My wife who is bedbound, went to Baycroft Grays Farm Road care home for four weeks for respite care over Christmas and New Year of 2023. I would class Baycroft care home as good as a five-star hotel, all the staff were kind and caring and always willing to assist.
Business response:
Thank you for taking the time to leave a review for our home. I am glad to hear that you were happy with the décor and surroundings as well as the fact that you feel our team is kind, caring and always on hand to assist. I will ensure that your kind comments are shared with our team.
My father went to Baycroft Grays Farm Road in September 2023. From the moment he arrived, he was treated with dignity and respect and made to feel part of the family. My family and I are so happy that my father is in such good hands as the quality of care is second to none.
Business response:
Thank you for taking the time to leave such a heartfelt review of our home. It is so lovely to hear that your father has been treated with dignity and respect throughout his stay at Baycroft Grays Farm Road. I will ensure that your kind comments are shared with our team.
Our experience at Bancroft Care Home was very good all round. The staff are very caring and always available to assist with any of our needs or questions. The rooms are spacious and nicely decorated with modern facilities. Many activities were organised. Can’t fault anything.
Business response:
Thank you for taking the time to leave a review for our home. I am happy to hear that you had a very good experience at Baycroft Grays Farm Road and that you felt that our team are caring and helpful. It is lovely to know that you found our bedrooms spacious, modern and beautifully decorated. I will ensure that your kind feedback is shared with our team.
My friend stayed in Baycroft Care Home for 4 weeks due to a flood in his property, the care he got was exceptional, the staff were fantastic, he enjoyed the company, the catering was outstanding.
Business response:
Thank you for taking the time to leave a review for our home. It is great to hear that your friend received exceptional care from the dedicated team at Baycroft Grays Farm Road, as well as the fact that he enjoyed the outstanding food on offer. I will ensure that your kind comments are shared with the team.
Frequently asked questions about Pemberley Manor Care Home
How is Pemberley Manor Care Home rated?
Pemberley Manor Care Home has a 4.7 star rating with 125 reviews.
When is Pemberley Manor Care Home open?
Pemberley Manor Care Home is open now. It is open 24/7.