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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,190 reviews
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ZACHARY T.'s profile image
ZACHARY T. 
on Birdeye

2 years ago

Aweso.e experience 

Sinclair S.'s profile image
Sinclair S. 
on Birdeye

2 years ago

Good service 

EZEKIEL V.'s profile image
EZEKIEL V. 
on Birdeye

2 years ago

Easy to work with. 

Ann F.'s profile image
Ann F. 
on Birdeye

2 years ago

Easy. The only thing that was confusing (and honestly it wasn’t that confusing) was the wet sign docs that remain that you don’t digitally sign. 

Christina H.'s profile image
Christina H. 
on Birdeye

2 years ago

4.5 stars. Simple process! 

PAUL B.'s profile image
PAUL B. 
on Birdeye

2 years ago

Very easy Refi. 

Joanne Z.'s profile image
Joanne Z. 
on Birdeye

2 years ago

Nayely was polite and helpful. I believe the issues I have with process were due to Pennymac’s system of communication, using email and computers for everything. I was told On several occasions that the system for uploading documents was not working properly and the platform for reading docs and disclosures was also confusing. Perhaps some of these issues were due to my confusion. I did appreciate being able to reach a representative each time I phoned. Many issues were due to not having a complete orientation to the entir... read more

Michael L.'s profile image
Michael L. 
on Birdeye

2 years ago

Great service. 

Sunny H.'s profile image
Sunny H. 
on Birdeye

2 years ago

Too many different people involved 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,190 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.